Reviews

Sort By: Date Most Helpful Rating 111-120 of 231 Reviews
Jeanne   –  
United States US
Visited: December 2022 Reviewed: Jan 10, 2023

Email Jeanne  |  50-65 years of age  |  Experience level: first safari

Joanna was amazing! She anticipated everything we needed and was accommodating to all our wishes.
5/5

Golden Rwanda Safaris was excellent. They managed our time and prepared us for what we were going to see. Our guide had us at the right place and the right time for every experience. Rwanda has so much to see and experience. I'm so glad we went with Golden Rwanda Safaris to see it all! From the moment we met the bus, Joanna was accommodating to our every need and wish. The places we stayed were amazing and she was always at the right time and the right place. The other guides respected her. She was extremely knowledgeable of the area and its people which was a keen interest of ours. She was able to show us so much of her country and we will forever be grateful.

Silvia Mayr   –  
Belgium BE
Visited: November 2022 Reviewed: Dec 1, 2022

Email Silvia Mayr  |  20-35 years of age  |  Experience level: 2-5 safaris

Very positive experience- Definitely recommend
5/5

I decided quite late to try and book a trip to Akagera, and started comparing prices on Thursday for a tour on Saturday. Frank responded with a quote within an hour from my request. He was very professional and laid out the different options. As there were no groups going out that day, he suggested a private tour. Everything was organized within a day, he was very responsive via phone, and I must say it was excellent value for money. Hotel pick up, water, breakfast, packed lunch, park fees, vehicle and tour guide, everything was included in the $350 fee and I did not have to worry about a thing. The guide, Claude, was absolutely amazing. He was knowledgeable about the animals, was communicating with others in order to identify where they had been spotted, and was just overall a pleasure to hang out with. We were not lucky enough to see lions, but we saw a family of elephants, plus hippos, giraffes, zebras, warthogs, antelopes, monkeys, baboons, crocodiles and a huge variety of birds. The breakfast was a pleasant surprise too, on the terrace of a lodge with a stunning view over the lakes in the park. Only aspect that could be improved: It was not communicated to me that I needed a negative COVID test to enter the park, so when I found out I had to scramble to get one on Friday afternoon. Would be good to mention that in the exchanges next time around, but all turned out fine.

Dave K   –  
Canada CA
Visited: November 2022 Reviewed: Nov 11, 2022

Email Dave K  |  35-50 years of age  |  Experience level: first safari

Excellent service, really friendly, and knowledgeable guides!
5/5

I came to Rwanda looking for adventure and a once in a lifetime experience. After doing a lot of research of different providers, I met up with Frank at their Kigali tour office. It was a Saturday and I was leaving the following Friday, Frank asked me what I wanted to see and put together a custom trip for me at the last minute that looked fantastic. The next day, I met up with my guide Jean Claude, who took me to the Volcanos National Park. On the first day, we went to see the gorillas, this was a surreal experience! The second day we went back up into the park to see the Golden Monkeys, the trek in is great and there were hundreds of monkeys!
We drove back to Kigali and headed East to Akagera National Park, there was so much of the beautiful country to see along the way. We did a short game drive where we saw a lot of the animals in the park. In the morning we left for an all day game drive, this was an excellent experience as well!
The last day we headed back to Kigali and did a tour of the Kigali Genocide Memorial, something that allows you to understand the history of Rwanda.
I was headed out the next day and they gave me a ride to the airport!
I'd highly recommend Golden Rwanda Safaris to anyone looking for a great adventure with experienced, knowledgeable, kind people! If you're traveling solo (male or female) and wondering about safety, the people of Rwanda are probably the nicest, welcoming people I've ever met.
This was supposed to be a once in a lifetime trip, but I'll definitely be back for another trip!

Fredrik   –  
Norway NO
Visited: November 2022 Reviewed: Nov 8, 2022

Email Fredrik  |  20-35 years of age  |  Experience level: first safari

Delivered as described
5/5

We got quick reply on all questions before the tour, was picked up as agreed, had full day of safari in comfortable Land Cruiser with A/C, and dropped off at hotel of own choise in Kigali. As of value for money, we did not check with other operators. However, check if the park entrance fee is included. In our case it was.

Dawid   –  
Germany DE
Visited: November 2022 Reviewed: Nov 2, 2022

Email Dawid  |  20-35 years of age  |  Experience level: over 5 safaris

Great Experience
5/5

I had a great day heading to Akagera National Park together with Claude from Golden Rwanda Safaris. Everything went very smoothly, was well planned and communicated and we spend a lot of time in the national park.
Therefore I can recommend using Golden Rwanda Safaris if you are looking for a tour anywhere in Rwanda.

Daphné & Luca   –  
United Kingdom UK
Visited: June 2022 Reviewed: Jul 22, 2022

Email Daphné & Luca  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing tour of Rwanda with resourceful and knowledgeable Guide
5/5

We had a fantastic 5 days tour of Rwanda with Golden Rwanda in June 2022. The tour operator was suggested by a long time friend who often travels to Rwanda for business.

We visited the Nyungwe National Park and Volcanoes National Park and on the way we stopped over at Lake Kiwu. We saw primates, had great treks in the rain forest and on Mount Bisoke and enjoyed the beauty of the Rwandan hilly landscape. We really liked all the hotels that we stayed at: the customer service was excellent and the rooms and dining were up to the best standards.

Our guide Annie (one of 5 female guides in the country) was the best ambassador for Rwanda. She is extremely knowledgeable about the nature, geography and history of the country. She could answer all our questions. She also helped us getting the right gear for the treks (we came from a conference and only had urban clothing). More importantly she was extremely friendly and has great humour, which made for a very fun tour and great conversations during the drives.

Frank from Golden Rwanda was very helpful in suggesting the right itinerary for us and very flexible in designing it based on our preferences. He was very quick in responding to our emails which made for an easy planning. He is a perfectionist that strives to provide the best customer experience.

We would definitely recommend Golden Rwanda. Great value for money, the best guide and attention to all details made us love our trip. We cannot wait to be back in Rwanda and have another tour with them!

Elizabeth Lewis   –  
United States US
Visited: June 2022 Reviewed: Jul 20, 2022

Email Elizabeth Lewis  |  20-35 years of age  |  Experience level: first safari

Excellent service, incredible experience
5/5

I was in Rwanda for an academic trip that was only planned a few months in advance. My colleagues and I were worried about not being able to get the desired permits for the weekend we were traveling, but Frank worked closely with us to build the tour we wanted and everything went off without a hitch! Joanna was an amazing guide and the golden monkey and gorilla experiences were truly unforgettable. I would say once-in-a-lifetime, but in all honesty I hope to go back someday! Thank you Frank and Golden Safari, everything was spectacular.

Emira   –  
Norway NO
Visited: March 2022 Reviewed: Mar 14, 2022

Email Emira  |  20-35 years of age  |  Experience level: first safari

A professional company
5/5

A very great and professional company. They provided us an excellent service, and the tour guide was very knowledgeable. All in all, a great experience!

Oda Sivertsen Stavrum   –  
Rwanda RW
Visited: March 2022 Reviewed: Mar 14, 2022

Email Oda Sivertsen Stavrum  |  20-35 years of age  |  Experience level: first safari

Professional and service oriented
5/5

The whole experience was very professional, and they made an excellent effort to make sure that we were comfortable and had a good experience at all times. Our guide was very friendly and had a lot knowledge that he shared with us. The experience was in other words very good, and I will recommend Golden Safaris when traveling to Rwanda.

Ashley   –  
United States US
Visited: December 2019 Reviewed: Dec 31, 2019

Email Ashley  |  20-35 years of age  |  Experience level: 2-5 safaris

Most Trustworthy, Sincere, and Wonderful Company/Guides to Travel with!
5/5

My mom and I booked through Golden Rwanda safaris with Frank. From the moment we booked, to the very end of our trip, everything was seamless. Frank responded to all our emails and questions we had before we got to Rwanda. The price for our trip was the best we had seen anywhere for our length of stay and the activities we wanted to do.
We were warmly welcomed by Frank upon arrival with drinks and taken to our hotel, where everything was taken care of for us. We stayed at some incredible accommodations throughout our 14-night stay. Frank was so flexible in adding things we requested to our itinerary—we were able to add 2 nights in Uganda for gorilla trekking there and community visits and more time in Akagera. We also went to Volcanoes national park for gorilla and golden monkey trekking, spent 3 nights in Nyungwe Forest for chimpanzee trekking and the canopy walk, and 2 nights at Akagera big 5 game park, 2 nights at Lake Kivu, and a few nights in Kigali. Everyplace we stayed and all the activities we did were ready and prepared for us, and Frank provided us with everything we needed. The experiences were incredible- from the gorillas to our Big 5 game drives. Our guides were also very knowledgeable about the history, and the animals on our game drives and trekking activities.
Our guides always went out of their way to get us extra things for our convenience. We were in Rwanda on Christmas and Frank arranged and treated us to an incredible 7-course Christmas dinner at One&Only (super luxury resort) with dancing and performances- it was such a special night! (This was something that was not even in our itinerary). This is just one of the many examples of our guides going above and beyond what was promised!
Frank is such a wonderful host and represents everything good about Rwanda, he truly values providing the best service and experience to his clients, who become like family.
For the Uganda portion of our trip, Frank was not available but provided us with another guide, Isaac, who was also wonderful and tended to our every need. He walked around the village with us all day, for as long as we wanted and ran back to the hotel to get the car when it rained on us. I know I can trust him to provide the best guides.
The vehicles we traveled in were very comfortable and have air conditioning, a fridge for drinks, and lots of room. He also provided us a free WiFi hotspot whenever we asked, and tended to our every request. This experience truly exceeded ALL our expectations!
I would recommend Golden Rwanda Safaris to anyone wanting to visit Rwanda, Uganda, and/or DRC. We will definitely return to book our DRC trip with them!

Average User Rating
4.9/5
Rating Breakdown
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