Reviews

Sort By: Date Most Helpful Rating 121-130 of 224 Reviews
Silvia Mayr   –  
Belgium BE
Visited: November 2022 Reviewed: Dec 1, 2022

Email Silvia Mayr  |  20-35 years of age  |  Experience level: 2-5 safaris

Very positive experience- Definitely recommend
5/5

I decided quite late to try and book a trip to Akagera, and started comparing prices on Thursday for a tour on Saturday. Frank responded with a quote within an hour from my request. He was very professional and laid out the different options. As there were no groups going out that day, he suggested a private tour. Everything was organized within a day, he was very responsive via phone, and I must say it was excellent value for money. Hotel pick up, water, breakfast, packed lunch, park fees, vehicle and tour guide, everything was included in the $350 fee and I did not have to worry about a thing. The guide, Claude, was absolutely amazing. He was knowledgeable about the animals, was communicating with others in order to identify where they had been spotted, and was just overall a pleasure to hang out with. We were not lucky enough to see lions, but we saw a family of elephants, plus hippos, giraffes, zebras, warthogs, antelopes, monkeys, baboons, crocodiles and a huge variety of birds. The breakfast was a pleasant surprise too, on the terrace of a lodge with a stunning view over the lakes in the park. Only aspect that could be improved: It was not communicated to me that I needed a negative COVID test to enter the park, so when I found out I had to scramble to get one on Friday afternoon. Would be good to mention that in the exchanges next time around, but all turned out fine.

Dave K   –  
Canada CA
Visited: November 2022 Reviewed: Nov 11, 2022

Email Dave K  |  35-50 years of age  |  Experience level: first safari

Excellent service, really friendly, and knowledgeable guides!
5/5

I came to Rwanda looking for adventure and a once in a lifetime experience. After doing a lot of research of different providers, I met up with Frank at their Kigali tour office. It was a Saturday and I was leaving the following Friday, Frank asked me what I wanted to see and put together a custom trip for me at the last minute that looked fantastic. The next day, I met up with my guide Jean Claude, who took me to the Volcanos National Park. On the first day, we went to see the gorillas, this was a surreal experience! The second day we went back up into the park to see the Golden Monkeys, the trek in is great and there were hundreds of monkeys!
We drove back to Kigali and headed East to Akagera National Park, there was so much of the beautiful country to see along the way. We did a short game drive where we saw a lot of the animals in the park. In the morning we left for an all day game drive, this was an excellent experience as well!
The last day we headed back to Kigali and did a tour of the Kigali Genocide Memorial, something that allows you to understand the history of Rwanda.
I was headed out the next day and they gave me a ride to the airport!
I'd highly recommend Golden Rwanda Safaris to anyone looking for a great adventure with experienced, knowledgeable, kind people! If you're traveling solo (male or female) and wondering about safety, the people of Rwanda are probably the nicest, welcoming people I've ever met.
This was supposed to be a once in a lifetime trip, but I'll definitely be back for another trip!

Dawid   –  
Germany DE
Visited: November 2022 Reviewed: Nov 2, 2022

Email Dawid  |  20-35 years of age  |  Experience level: over 5 safaris

Great Experience
5/5

I had a great day heading to Akagera National Park together with Claude from Golden Rwanda Safaris. Everything went very smoothly, was well planned and communicated and we spend a lot of time in the national park.
Therefore I can recommend using Golden Rwanda Safaris if you are looking for a tour anywhere in Rwanda.

Daphné & Luca   –  
United Kingdom UK
Visited: June 2022 Reviewed: Jul 22, 2022

Email Daphné & Luca  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing tour of Rwanda with resourceful and knowledgeable Guide
5/5

We had a fantastic 5 days tour of Rwanda with Golden Rwanda in June 2022. The tour operator was suggested by a long time friend who often travels to Rwanda for business.

We visited the Nyungwe National Park and Volcanoes National Park and on the way we stopped over at Lake Kiwu. We saw primates, had great treks in the rain forest and on Mount Bisoke and enjoyed the beauty of the Rwandan hilly landscape. We really liked all the hotels that we stayed at: the customer service was excellent and the rooms and dining were up to the best standards.

Our guide Annie (one of 5 female guides in the country) was the best ambassador for Rwanda. She is extremely knowledgeable about the nature, geography and history of the country. She could answer all our questions. She also helped us getting the right gear for the treks (we came from a conference and only had urban clothing). More importantly she was extremely friendly and has great humour, which made for a very fun tour and great conversations during the drives.

Frank from Golden Rwanda was very helpful in suggesting the right itinerary for us and very flexible in designing it based on our preferences. He was very quick in responding to our emails which made for an easy planning. He is a perfectionist that strives to provide the best customer experience.

We would definitely recommend Golden Rwanda. Great value for money, the best guide and attention to all details made us love our trip. We cannot wait to be back in Rwanda and have another tour with them!

Elizabeth Lewis   –  
United States US
Visited: June 2022 Reviewed: Jul 20, 2022

Email Elizabeth Lewis  |  20-35 years of age  |  Experience level: first safari

Excellent service, incredible experience
5/5

I was in Rwanda for an academic trip that was only planned a few months in advance. My colleagues and I were worried about not being able to get the desired permits for the weekend we were traveling, but Frank worked closely with us to build the tour we wanted and everything went off without a hitch! Joanna was an amazing guide and the golden monkey and gorilla experiences were truly unforgettable. I would say once-in-a-lifetime, but in all honesty I hope to go back someday! Thank you Frank and Golden Safari, everything was spectacular.

Ms. V   –  
Canada CA
Visited: March 2022 Reviewed: Mar 9, 2022

Email Ms. V  |  50-65 years of age  |  Experience level: 2-5 safaris

Thoughtful, professional, friendly, responsive and accommodating.
5/5

I was in Kigali for a conference and decided to take a few extra days to do a tour. I FIU d Golden Rwanda Safaris online and they had high ratings so I contacted them. It was the best decision! They were responsive, accommodating and friendly. The attention to detail and anticipation of needs was brilliant. The guide was professional and warm, from helping me with muddy shoes to finding sambaza fish fry! Overall an amazing experience made all the more wonderful by the tour operator.

Savanna   –  
Rwanda RW
Visited: December 2023 Reviewed: Dec 26, 2023

Email Savanna  |  20-35 years of age  |  Experience level: first safari

Extremely helpful! Well knowledgeable! Cost effective! And crazy fun!
5/5

The tour was amazing! We did a 2 night 3 day trip to Akagera and had a wonderful time with our group of 4. The owner of the company was super responsive. All my questions about the trip were answered quickly and appropriately. For my first time planning a trip, this company made it easy. They were willing to help us plan a trip that involved all we wanted to do including camping instead of staying at a hotel. The tour guide himself was on time and knowledgeable and willing to help and went out of his way to make the experience successful. The costs were also kept at a reasonable price. The safari car was a little older but it was still comfy for the multiple hour drives! Would have loved a way to charge our phones since we camped though haha. I would definitely recommend this company and will likely use this company again!

Philipp   –  
Switzerland CH
Visited: November 2023 Reviewed: Nov 21, 2023

Email Philipp  |  20-35 years of age  |  Experience level: first safari

best tour guides on the planet
5/5

it was a rather spontaneous trip but the tour operator and especially the tour guide who was assigned to me made it a great experience. i really knew they love what they do and care about the animals, environment and their customers so much. very welcoming people, the safari was great even though i missed out on lions and leopards. Got to see a huge herd of giraffes as well as hippos, elefants, and thousands of zebras and impalas though :) 10/10 would do it again

Ipchita   –  
United States US
Visited: December 2022 Reviewed: Dec 22, 2022

Email Ipchita  |  35-50 years of age  |  Experience level: first safari

Highly reliable and well planned services
5/5

My friend and I had a wonderful experience using Golden Rwanda Safaris for a day trip to Akagera National Park. Frank is very responsive and was very easy to communicate with. Since we had an evening flight, he planned everything well so that we enjoyed the entire park and were at the airport on time. Our package included pick up and drop off, park fees, breakfast and packed lunch for picnic later. We enjoyed a buffet breakfast at the scenic Akagera Game resort inside the park and got to choose from a menu of lunch sandwiches which came with fruits, snacks, package juice and water bottle.

The game drive itself was wonderful and very eventful. We got to see a variety of wildlife including antelopes, baboons, topis, giraffe, zebras, wild buffaloes, elephant, hippopotamus, and variety of cranes and birds. Just as we were giving up hope on seeing any big cats, thanks to Frank's keen eye, we got to witness a leopard hunting and chasing antelopes.

We are glad to have chosen Golden Rwanda Safaris for our trip to Akagera National Park and highly recommend his services. We greatly enjoyed having Frank as our driver and guide as he shared many facts about the history of the park, the animals, the landscape, the country and his own entrepreneurial journey. Being two female travelers in Africa for the first time, we felt quite safe and were able to sit back, relax and fully enjoy the trip. Thank you Frank for a great experience!

Kim Hiday   –  
United States US
Visited: December 2022 Reviewed: Dec 13, 2022

Email Kim Hiday  |  50-65 years of age  |  Experience level: first safari

Knowledgable, Creative, Kind, and AWESOME
5/5

Golden Rwanda Safaris provided a tour that was customized to fit our tight schedule but desire to see ALL aspects of Rwanda. Our tour guide was picked for all of those requirements and was not only able to keep us on schedule but show us and explain to us some very important aspects of the country. We loved every moment of the trip and will not only use Golden Rwanda Safaris again but request the same tour guide too. Thank you!

Average User Rating
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