Reviews

Sort By: Date Most Helpful 121-130 of 221 Reviews
Scottie   –  
United States US
Visited: June 2022 Reviewed: Jul 20, 2022

Email Scottie  |  50-65 years of age  |  Experience level: 2-5 safaris

Frank and team are professional, responsive, and deliver desired travel in Rwanda.
5/5

Booked back-to-back tours with gorilla trecking in Volcanoes National Park, and big five safari in Akagera National Park. Golden Rwanda Safaris were flexible and provided professional guidance and tour guides to make my dream gorilla trecking and big game African photo safari come true. For gorillas we spent an hour with a 22-member gorilla family as they eat and played, which included two silverbacks, two babies, and other varying aged gorillas and were supported by national park guides and excellent trackers. For big game safari, saw many, many wild animals and birds throughout the park on both day and night tours. Spent two nights at each location. Accommodations and food were excellent. Felt safe and secure at all times.

Elizabeth Lewis   –  
United States US
Visited: June 2022 Reviewed: Jul 20, 2022

Email Elizabeth Lewis  |  20-35 years of age  |  Experience level: first safari

Excellent service, incredible experience
5/5

I was in Rwanda for an academic trip that was only planned a few months in advance. My colleagues and I were worried about not being able to get the desired permits for the weekend we were traveling, but Frank worked closely with us to build the tour we wanted and everything went off without a hitch! Joanna was an amazing guide and the golden monkey and gorilla experiences were truly unforgettable. I would say once-in-a-lifetime, but in all honesty I hope to go back someday! Thank you Frank and Golden Safari, everything was spectacular.

Giancarlo   –  
Italy IT
Visited: May 2022 Reviewed: Jul 12, 2022

Email Giancarlo  |  65+ years of age  |  Experience level: 2-5 safaris

Reliable,punctual and fast in contacts.
5/5

My experience with Golden Rwanda Safaris was very positive even if for the period of my safari tour some extra problems had to be handled regarding Covid -19.
Precisely for this reason I appreciated the constant attention to the case, the punctuality in things and the fast communication.
Thank Frank and Claude.

Roberta   –  
Canada CA
Visited: June 2022 Reviewed: Jul 12, 2022

Email Roberta  |  20-35 years of age  |  Experience level: 2-5 safaris

Breath-taking & Ultra Accommodating
5/5

Before I go on THANK YOU JOANNA for being the best guide we could ask for.

Prior to arriving, Frank was very responsive, helpful and professional when making our itinerary. This process was the start to a very carefree trip where we didn’t have to worry about a THING.

From the moment we landed in Rwanda the team was by our side, there was no moment where we felt confused nor felt lost in a new city. They were always ready and willing to go the extra mile for us.

For example we planned a day in Rwanda just to ourself , easier said than done in terms of getting around. As soon as we told them that we planned to check out the city they asked if we wanted a driver to show us around. What was supposed to be a day of just checking out the place turned into a tour where we learned so much.

The accommodations at each destination were top notch and the service was unreal especially where we stayed to see the gorillas!

The days were well planned but also flexible if we needed to modify. It was all about the details! For example: There were always fresh bottled water in the car. And having the resource of a local guide at all times gave us a deeper appreciation for the country and culture.

A perfect example of the level of thoughtfulness:
While in Akagera we wanted playing cards. Joanna and our local guide went so far out of their way to get someone in town to buy and deliver a pack of cards all the way into the national park. It was BEYOND our expectations.

Jonna and team are super thoughtful. We were able to totally customize our trip to our schedule and spend our time the way we wanted.

Thanks again Joanna and team for being guardian Angels.

Violet   –  
Kenya KE
Visited: June 2022 Reviewed: Jun 30, 2022

Email Violet  |  20-35 years of age  |  Experience level: 2-5 safaris

They went above and beyond in ensuring we had a wonderful trip
5/5

Golden Rwanda Safaris gave us a very wonderful experience. The tour operators were professional and warm. Frank's was very responsive and helpful with recommendations on eateries in Kigali.

Julie   –  
Switzerland CH
Visited: June 2022 Reviewed: Jun 22, 2022

Email Julie  |  35-50 years of age  |  Experience level: first safari

Frank was very professional and personable; it was a great trip.
5/5

Visiting the gorillas was an incredible, exciting experience. Golden Rwanda Safaris was fabulous; Frank was responsive, reliable and very helpful. He has a great personality and ensured every bit of trip was perfect. His thoughtfulness and effort were truly outstanding, and I would highly recommend Golden Rwanda Safaris to anyone.

Richard   –  
United States US
Visited: May 2022 Reviewed: Jun 18, 2022

Email Richard  |  50-65 years of age  |  Experience level: first safari

Claude is incredible--very personable and knowledgeable!
5/5

The tour was very easy to set up through the website and the owner/operator was prompt, courteous, and responsive. My driver was Claude, who was super friendly and knowledgeable, even though I was the only passenger and had a million and one questions. He knew all the roads in the park and where the animals were most likely to be.

100% would use Golden Rwanda Safaris again and 100% would request the same driver!

Jackie   –  
United States US
Visited: May 2022 Reviewed: May 27, 2022

Email Jackie  |  20-35 years of age  |  Experience level: first safari

Efficient, Informative, Friendly, Fun!
5/5

Loved my experience with Golden Safari at Akagera! Our driver was Frank and he was prompt, friendly and fun. Our tour guide, Justine, was just as fun and informative. We saw almost all the Big 5 animals except for lion, and it was well worth it.

Dan G.   –  
United States US
Visited: May 2022 Reviewed: May 22, 2022

Email Dan G.  |  35-50 years of age  |  Experience level: first safari

Clear communications and excellent execution made an amazing trip
5/5

I can't say enough good things about my trip to Rwanda and my experience with Golden Rwanda Safaris. Frank and his team hosted me for a 5-day tour of Rwanda based around the gorilla trek in Volcanoes National Park. Prior to my trip Frank answered multiple messages clearly, promptly, and in a tone that inspired confidence. Claude my driver and guide met me at the airport and made me feel so welcome and at ease right away. The hotels were lovely, and the driving was safe, easy and smooth. Once you have decided to visit the gorillas, the costs go up significantly, but I felt like everything was priced fairly, I never felt taken advantage of or pestered to buy something I didn't want or need. My trip to Lake Kivu was nice and relaxing and Claude was able to make a change in the itinerary while I was with him so that we could visit a coffee plantation which was fantastic. I highly recommend Golden Rwanda Safaris to help visitors have a truly unforgettable experience in a special part of the world.

Lifen Ma   –  
Australia AU
Visited: March 2022 Reviewed: Apr 6, 2022

Email Lifen Ma  |  20-35 years of age  |  Experience level: first safari

The most reliable helpful car rental service
5/5

Golden Rwanda Safaris is a very reliable company with excellent customer service and affordable car rental price. Me and my partner had hired a Toyota rav4 from them and the car worked perfectly on both sealed and unsealed roads. The owner is always very responsive and genuine. He is happy to go extra miles to support us even it is offoffice hours. Strongly recommend to people who need a car or any travel packages.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 221
  • 4 star 10
  • 3 star 0
  • 2 star 0
  • 1 star 0
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