Reviews

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Jose Fernandez   –  
Spain ES
Visited: August 2024 Reviewed: Aug 9, 2024

Email Jose Fernandez  |  50-65 years of age  |  Experience level: 2-5 safaris

Nice experience
5/5

We have just finished a 10-day trip organised by Golden Rwanda Safaris. The experience has been very positive, from the first contacts with Frank, the owner, to the last day of the trip.
Before talking about the trip, I want to say that the communication with Frank before arriving in Rwanda has been very easy, reactive and fluid. Depending on new ideas for activities, we were discussing with Frank and adapting the trip planning. The payment in two installments was also an easy step. Later, during the trip, when we came up with new activities, such as visiting a coffee plantation, it was also possible to adapt it so that it could be done.
The trip, at all times with its guide Mico, took us to Kigali, Nyungwe, Lake Kivu, Volcanoes National Park and Akagera National Park. Mico was always very attentive to the development of the trip. Punctual and efficient. Adapting to what we were discussing during the trip. Having an experienced guide makes the choice of activities and recommendations (such as the gorilla group to see) positive. All the activities have been very good, but I recommend one that is less known: the hike to the Bisoke volcano. A wonderful landscape and a good workout.
The choice of accommodations throughout the trip is very successful. Quality, from accommodation in tents in Akagera to very premium hotels like in Lake Kivu.
In short, if you decide to organize your trip with Frank and his team, you will have a very good experience. Rwanda has been our eighth country in Africa.
Thank you Frank. Thank you Mico.

(automatic translation from Spanish)

T and J   –  
United States US
Visited: August 2024 Reviewed: Aug 31, 2024

Email T and J  |  50-65 years of age  |  Experience level: first safari

Best trip and tour experience ever!
5/5

This was the best 2 week trip ever! We travel extensively and we were amazed by this tour company. The owner Frank did a super job customizing our 2 week trip to fit in the Chimpanzee, Colobus, Gorilla, and Golden Monkey Treks, 4 nights in Akagera, and so much more. Our driver guide, Sufiane, was amazing. They worked together to make changes as needed based on our needs. He made sure we could get awesome photos and had a great time. We had fantastic and comfortable accommodations, incredible food, and felt very safe. Using them was the best decision ever. We can't wait to go back!

Cecile   –  
France FR
Visited: August 2024 Reviewed: Aug 25, 2024

Email Cecile  |  50-65 years of age  |  Experience level: first safari

Trip of a lifetime in Africa
5/5

Fantastic 2-week trip in Africa split between Kenya and Rwanda.
Focused mostly on animals.
The trip in Kenya was absolutely marvelous with the assistance of Beverly. We went to Samburu to start then Masai Mara in a conservancy. The hotels selected were absolutely gorgeous especially basecamp leopard hill.

Then we spent 9 days in Rwanda. A country I strongly recommend. People were so welcoming. We were accompanied by Mico our guide who made his best to satisfy our requests and needs. We spent a lot of time together driving and it was very entertaining.
The hotels were great. The highlight was definitely the gorilla trekking.
We spent 2 nights in Kigali and it is worth it. I could have spent more time there.

I think it is important to specify your briefing and needs ahead to make sure the trip is what you want. In Rwanda there is a lot to see also from a historical point of view.
The only thing I would have liked is to discover more things in Kigali beyond touristic places. For example, there are a lot of craftsmanship workshops to support women empowerment that I would have liked to explore.
Overall a fantastic trip.

Joan   –  
United States US
Visited: July 2024 Reviewed: Aug 26, 2024

Email Joan  |  65+ years of age  |  Experience level: first safari

Amazing customer service
5/5

Gorilla and golden monkey trek
Jul 2024 • Solo
I went on a gorilla and golden monkey trek with Golden Rwanda Safaris, both amazing and truly unique experiences with the animals. We were within a few feet of the gorilla family. The 2-3 yr old juvenile gorillas were tussling and climbing trees and vines almost the whole time. The golden monkeys were just beautiful and such fun to watch scampering in forest trees and also on adjacent farmland, digging up and eating potatoes. Frank, the tour operator, was amazing, going above and beyond any company I have ever dealt with.
He had told me that his primary goal is customer service, and he demonstrates this approach beyond any expectations I had. Through many emails and also phone conversations with Frank, he clarified any questions I had regarding the trip and was always there when needed. His professionalism and flexibility were outstanding. He was truly magnanimous on the last day when he personally took me to the airport at 9 AM when it was discovered at the last minute that my flight was re-scheduled for 12 hrs later. He took me back to his office in Kigali and personally saw to it that one of his guides met up with me to tour the city and see more sights we missed the first day before returning me to the airport in the evening. Both my original guide and guide that last day were pleasant, reliable and knowledgeable about Rwanda and the wildlife.
I would highly recommend Golden Rwanda Safaris to anyone. Frank is a true treasure

Average User Rating
5.0/5
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