Reviews

Sort By: Date Most Helpful Rating 81-90 of 231 Reviews
Bénédicte Mbwaki   –  
France FR
Visited: August 2022 Reviewed: Aug 25, 2022

Email Bénédicte Mbwaki  |  20-35 years of age  |  Experience level: first safari

An Amazing Day Trip
5/5

We booked a 1-day trip to Akagera with my sister and we really enjoyed it. We appreciated the whole experience from booking to the actual visit to the park. We were able to see many animals such as baboons, impalas, elephants, zebras, eagles, hippos, crocodiles... Next time, we will book more says in order to enjoy the night and boat safari as well as visit other national parcs. I really recommend Golden Safari Rwanda and will surely come back!

Jacqueline Fraser   –  
Canada CA
Visited: October 2022 Reviewed: Oct 27, 2022

Email Jacqueline Fraser  |  50-65 years of age  |  Experience level: first safari

Guide Jean Claude Makes Your Safari Extra Special!
5/5

Our 3-day, 2-night safari to Akagera National Park was the fulfilment of a bucket wish list item. And our guide, Jean Claude, made the game drives even more exciting. We did a total of 4 game drives including one night drive led by Akagera National Park guide. Worth the money! Golden Rwanda Safari staff have provided us with a positive, memorable experience, were professional and accommodating, and answered our many questions before and after payment. In fact, the process to make payment is very easy and convenient for the user. Jean Claude, who has a degree in travel and tourism, is well-educated on and willingly shares his knowledge on Rwanda and wild game including the many birds and fauna in the national park. He worked hard and did not give up on helping us find elephants in the North on our last drive. Akagera Game Lodge is a top notch hotel which has kept its guests' needs in mind. The front office and F&B staff are all very friendly, helpful and just want to make sure your stay is not just enjoyable, but memorable!

Evelyn   –  
Belgium BE
Visited: December 2023 Reviewed: Dec 7, 2023

Email Evelyn  |  35-50 years of age  |  Experience level: 2-5 safaris

Punctual
4/5

We booked a 2-day excursion to Akagera parc for a group of 6 collegues. The booking and information part was very clear and smooth and mailings were answered immediately! We were picked up by our driver Tawfik at our hotel in Kigali and than the adventure could begin! We had a very nice 2 day safari including a sunset boat safari which I would highly recommend! We stayed at Ruzizi tented lodge in the Akagera parc, this is heaven!!! Tawfik was entertaining and careful and was at our service till the last moment. This trip was excellent value for money! Do no longer hesitate . Golden rwanda safaris will make you happy!

Ms. V   –  
Canada CA
Visited: March 2022 Reviewed: Mar 9, 2022

Email Ms. V  |  50-65 years of age  |  Experience level: 2-5 safaris

Thoughtful, professional, friendly, responsive and accommodating.
5/5

I was in Kigali for a conference and decided to take a few extra days to do a tour. I FIU d Golden Rwanda Safaris online and they had high ratings so I contacted them. It was the best decision! They were responsive, accommodating and friendly. The attention to detail and anticipation of needs was brilliant. The guide was professional and warm, from helping me with muddy shoes to finding sambaza fish fry! Overall an amazing experience made all the more wonderful by the tour operator.

Roberta   –  
Canada CA
Visited: June 2022 Reviewed: Jul 12, 2022

Email Roberta  |  20-35 years of age  |  Experience level: 2-5 safaris

Breath-taking & Ultra Accommodating
5/5

Before I go on THANK YOU JOANNA for being the best guide we could ask for.

Prior to arriving, Frank was very responsive, helpful and professional when making our itinerary. This process was the start to a very carefree trip where we didn’t have to worry about a THING.

From the moment we landed in Rwanda the team was by our side, there was no moment where we felt confused nor felt lost in a new city. They were always ready and willing to go the extra mile for us.

For example we planned a day in Rwanda just to ourself , easier said than done in terms of getting around. As soon as we told them that we planned to check out the city they asked if we wanted a driver to show us around. What was supposed to be a day of just checking out the place turned into a tour where we learned so much.

The accommodations at each destination were top notch and the service was unreal especially where we stayed to see the gorillas!

The days were well planned but also flexible if we needed to modify. It was all about the details! For example: There were always fresh bottled water in the car. And having the resource of a local guide at all times gave us a deeper appreciation for the country and culture.

A perfect example of the level of thoughtfulness:
While in Akagera we wanted playing cards. Joanna and our local guide went so far out of their way to get someone in town to buy and deliver a pack of cards all the way into the national park. It was BEYOND our expectations.

Jonna and team are super thoughtful. We were able to totally customize our trip to our schedule and spend our time the way we wanted.

Thanks again Joanna and team for being guardian Angels.

Scottie   –  
United States US
Visited: June 2022 Reviewed: Jul 20, 2022

Email Scottie  |  50-65 years of age  |  Experience level: 2-5 safaris

Frank and team are professional, responsive, and deliver desired travel in Rwanda.
5/5

Booked back-to-back tours with gorilla trecking in Volcanoes National Park, and big five safari in Akagera National Park. Golden Rwanda Safaris were flexible and provided professional guidance and tour guides to make my dream gorilla trecking and big game African photo safari come true. For gorillas we spent an hour with a 22-member gorilla family as they eat and played, which included two silverbacks, two babies, and other varying aged gorillas and were supported by national park guides and excellent trackers. For big game safari, saw many, many wild animals and birds throughout the park on both day and night tours. Spent two nights at each location. Accommodations and food were excellent. Felt safe and secure at all times.

Jason   –  
United States US
Visited: July 2022 Reviewed: Aug 6, 2022

Email Jason  |  35-50 years of age  |  Experience level: 2-5 safaris

Incredible service
5/5

I booked my trip, which included a gorilla trek in Volcanoes National Park, a 2-day safari in Akagera and a Kigali city tour, in 2019 for June 2020. 2 Years of COVID craziness (especially as I was living in Hong Kong, which has the most stringent and chaotic travel restrictions in the world), led to constant changes and re-bookings on my part. Throughout Frank was incredibly helpful and patient...I felt so bad about all of the chaos, but he always accommodated me.

The trip itself went perfectly - not a complaint. The accommodations and food Frank selected were terrific, and he actually provided me with more than I was expecting. My guide and driver, Claude, was also extremely knowledgeable, a great driver and a lot of fun. Both Frank and Claude were open and gave a lot of personal insight into Rwanda's sad recent history.

As a bonus, the vehicle was comfortable, and we saw everything there was to see on the safari in Akagera. I had such an amazing time that I'm planning on returning with some of my family members and would gladly use Golden Rwanda Safaris again, without hesitation.

Josefina M   –  
United States US
Visited: July 2022 Reviewed: Aug 17, 2022

Email Josefina M  |  35-50 years of age  |  Experience level: 2-5 safaris

Fun Day Trip!
5/5

We did the Akagera 1-day trip with Golden Rwanda Safaris. We were able to book and pay everything online, and closer to the date they put us in touch with the driver.

The pick-up was timely, the car was comfortable, clean and spacious and the best surprise was that it was only our group! The park was nice and the driver worked hard to get us many animal sightings. We had lunch at the park which was nice as well. We returned to the hotel happy!

There was a small misunderstanding on breakfast and the COVID test (we did not know it was needed) but we engaged with the owner who apologized profusely and gave us a partial refund. Mistakes can happen of course so we very much welcome the effort to make it right! Would definitively reach out to them if we are ever in Rwanda again.

Sean   –  
United States US
Visited: September 2022 Reviewed: Oct 3, 2022

Email Sean  |  50-65 years of age  |  Experience level: 2-5 safaris

Reliable and delivered on all services agreed upon
5/5

On a recent trip to Africa we wanted to spend a short period in Rwanda to visit the Gorillas. We utilized Golden Rwanda Safaris to arrange everything from the Gorilla Permits, Hotel and transfers while in Rwanda. Frank and his team were very responsive before and throughout the trip. Our Driver Claude, who was assigned to us the entire time was great and assisted us with getting our PCR tests in time to visit the Gorillas. I would recommend Golden Rwanda Safaris for your time in Rwanda and would use them again. Thank you Frank, Claude, and the rest of your team!
Sean & Robert

Stéphanie   –  
Belgium BE
Visited: October 2022 Reviewed: Oct 11, 2022

Email Stéphanie  |  20-35 years of age  |  Experience level: first safari

Highly service-oriented, customer-centered tour operator
5/5

I had a great time during a one-day tour in Akagera park in Rwanda.
Great tour guide, huge knowledge of the park and wildlife, tried everything to make me see a lot of animals.
I also did the boat tour that can be booked additionally. Definitely worth it!
Only think I would not do again, would be booking the meals. Would just bring or buy it for myself. Don't think the extra price you pay for that reflects the actual price and quality of the food you get. It's no issue at all to bring your own, or buy it in the lodge restaurant.
Otherwise, all was great.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 221
  • 4 star 10
  • 3 star 0
  • 2 star 0
  • 1 star 0
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