Reviews

Average User Rating
4.4/5

Rating Breakdown
  • 5 star 28
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 3

Sort By: Date Most Helpful 1-3 of 3 Reviews
Meeta   –  
India IN
Visited: August 2019 Reviewed: Aug 24, 2019

Email Meeta  |  50-65 years of age  |  Experience level: 2-5 safaris

Lucy our wonderful friendly tour operator took lot of care personally
4/5

Lucy took up our trip at the last moment when we had a problem with another operator who fled and we are very happy that we got such a loving lady who personally came with us and saw to all the arrangements.
The roads to Masaimara and Amboselli were really disappointing and hope that government does something about it so that more tourists are welcome.
We did not get accommodation as we would have liked to mainly because of our old operator.
All our drivers were very well behaved and would specially mention James who was with us for 7 days. He has a very good knowledge of animals and birds and made it very entertaining. We managed to see the big five and many animals and birds and captured them with our camera.
I would reccomend Splendor Holidays for all tourists as their personal touch makes them special.

Sujit   –  
Singapore SG
Visited: August 2019 Reviewed: Aug 22, 2019

Email Sujit  |  50-65 years of age  |  Experience level: first safari

Very Good
4/5

After our original tour operator vanished all of a sudden just two days before the Start, we made a scramble to salvage the tour and we got the reference of Splendor Holidays. We were quite assured once we talked to Lucy (the owner of the Company), yet we were not certain how it will turn out. But the moment we landed in Nairobi, Lucy was there to receive us and take us to respective places in Kenya all the time. She was always available over phone or in person whenever necessary. We must also admit that she quoted us quite reasonable despite being aware that we are in distress to salvage the program.
As she has to fall back on the pre-booked hotels/lodges/camps (booked by the previous operator) due to shortage of time, some of the accommodation in Kenya (Kimana tented camp at Amboseli) was not quite to our expectations.
Her team of drivers were fabulous, quite knowledgeable about safari terrain & wildlife, and they guided us throughout the trip.
Kenyan and Tanzanian people in general are very warm, honest and welcoming. Someone of us got back his lost wallet, someone got back her USD Cash tied in a handkerchief & kept under the pillow even after one hour of hotel check-out. In all the places, The staff listened to all our trivial grievances with utmost courtesy & calmness; and they arranged whatever we asked for & they could.
Masai Mara and Serengeti are the ultimate destination for wildlife safari, we saw plenty of big Five and a landscape never to forget.
We will say that one can go ahead with Splendor Holidays and will never regret.
Lucy is one of the best tour operators that we have seen so far.

Mike Kamau   –  
Kenya KE
Visited: May 2019 Reviewed: May 30, 2019

Email Mike Kamau  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent
4/5

The communication is good and services are up to standard. Safari was exception.

Average User Rating
4.4/5
Rating Breakdown
  • 5 star 28
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 3
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