Reviews

Sort By: Date Most Helpful Rating 141-150 of 203 Reviews
Gerald   –  
United States US
Visited: May 2021 Reviewed: May 9, 2021

Email Gerald  |  65+ years of age  |  Experience level: over 5 safaris

Attentive and professional
4/5

We are an older couple visiting our son and his family who live and work in Kampala. We will be here for several months so we expect to take several short excursions around Uganda while we’re here. I researched tour companies, selected what I believed to be the five best suited to provide what we wanted, and I contacted them, asking for itinerary proposals. Of the five Grassrootz was by far the most responsive and professional, and their representative here in Kampala, Anne, provided us with exactly what we wanted at a very competitive price. Although they were not the least expensive, I felt they were definitely the most professional, and I was confident in my choice.

Our first excursion included my wife and me plus our son, daughter-in-law, and grandson. We did a five day trip to Murchison Falls with Moses as our driver and guide. We were booked at the Murchison River Lodge which we found to be adequate to our needs, but not luxurious. It was quite acceptable. During our stay we did two game drives, a guided game walk, river cruises both upstream to the falls and downstream to the delta, and a drive to the top of the falls.

Although we were very happy with Grassrootz overall I have given them only four stars instead of five for what we felt was one shortcoming in their service. It is true that due to Covid 19 tourism in Uganda has been severely impacted, and lodges and services are only now recovering. As a result we felt that Grassrootz was not quite on top of the situation existing at Murchison Falls which impacted our overall experience. Highway and bridge construction through the park has seriously limited access to the game tracks north of the river, and the river is at perpetual flood stage due to a disastrous water management project. Bridge construction combined with discontinuation of ferry service due to flooding severely limited our ability to do game drives at optimal times as our lodge was on the south bank of the river. The flooding of the river has not only closed the hiking trail from the base to the top of the falls, but it has completely drowned the delta causing much of the birdlife that was there to relocate. I will reserve comment on these joint Chinese/Ugandan projects other than to say that I fear for the future of the park. In any case, I believe Grassrootz should have been more aware of the situation at Murchison, and they should have provided us with this information ahead of time.

In spite of this I continue to have confidence in Anne, and I look forward to working with her in planning more short excursions in Uganda during our prolonged stay. She has already given us a proposal for a trip to Lake Mburo and Kibale which we expect to do next. I believe Grassrootz is a five star operation with quality people, so I will continue to utilize their services, and I will write off our experience at Murchison Falls as just one more casualty of the Covid pandemic.

Martin de la Mar   –  
Netherlands NL
Visited: April 2021 Reviewed: May 17, 2021

Email Martin de la Mar  |  35-50 years of age  |  Experience level: 2-5 safaris

Great trip!
5/5

We are so happy that we have booked our trip through Grassrootz!
Communication with Sander was excellent before, during and afterwards.
The travel program is clearly communicated via a beautiful website and app.
We could continue to adapt everything to our wishes without limit. Up to the last minute we had made a few changes and nothing was too much.
The lodges where we stayed were beautiful. It only becomes a wonderful way to stay in the pearl of Africa.
Paul was our guide. He is very enthusiastic and has a lot of knowledge about the country. He was very flexible during the trip and it felt like a team in which we wanted to achieve the best together.
On a next visit to Uganda we certainly hope to have Paul as a guide again.
During the trip there was 1 disappointing location due to a renovation. This was immediately responded to by Sander, Paul and Anne, so that we quickly stayed in a great location.
In short; We look back on a wonderful trip in Uganda. Thanks Sander and Paul!

Ivette   –  
United States US
Visited: May 2021 Reviewed: Jun 2, 2021

Email Ivette  |  35-50 years of age  |  Experience level: 2-5 safaris

Extraordinary
5/5

As a solo traveler, I’m always concern about safety and enjoying the experience. I had an amazing time with this tour operator from the moment my guide Bon arrived at my hotel. Bob was very pleasant and understanding. During our game drives, whenever I was trying to capture any animal; he would look it up on his book and tell me a bit information about the specific creature. Also, the accommodations I stayed, the staff were highly professional and welcoming. The food was well put together and I didn’t feel worry about anything. I just sat down and relaxed. At the end of the trip I was feeling sad that I had to leave such a beautiful country, but I made wonderful connections with my new friend and I shall be back for more!! Thanks to everyone that made this trip possible regarding the current CoVid19 struggle... ❤️

Travelling man   –  
Netherlands NL
Visited: June 2021 Reviewed: Jun 19, 2021

Email Travelling man  |  35-50 years of age  |  Experience level: 2-5 safaris

Grassrootz adventures Uganda!!! One word Fantastic!!
5/5

This is our second time with Grassrootz adventures Uganda.
Everything is so perfectly arranged.
The guides are so well skilled.
That spotting wildlife is much better then you will do it yourself.
All the accommodations were good selected ass we wished for.
And in all different price ranges.
We saw mother nature in the purest form.
We can highly recommend Grassrootz adventures Uganda.
Thanks again Sander van Zanten and the whole Grassrootz adventures Uganda team.
Thanks Bob the driver and guide you make our journey complete

Laura   –  
United States US
Visited: June 2021 Reviewed: Jul 12, 2021

Email Laura  |  50-65 years of age  |  Experience level: 2-5 safaris

Trip of a Lifetime!
5/5

We spent three weeks in Uganda in June, going on safari and primate tracking with Grassrootz. We had an absolutely fantastic experience and could not have been happier with our tour company. From the very first email exchange, Sander was immediately responsive, and he put together the perfect itinerary for us. He worked with me on every little change and update I requested. Our guide / driver, David Otto was superb! He is such a calm, patient, kind, and knowledgeable person, and he handled all the logistics flawlessly. He had friends, colleagues, and connections at every one of the parks/lodges/venues, and delivered on everything we asked for. The density and diversity of wildlife in all the national parks we went to was just amazing, and David's eyes spotted everything!
Thank you, Grassrootz, for a trip of a life-time! We will never forget our amazing trip or you guys.

Ard Jan   –  
Netherlands NL
Visited: August 2021 Reviewed: Aug 14, 2021

Email Ard Jan

A lifetime adventure in the Pearl of Africa!
5/5

Travelling through Uganda with Grassrootz was a lifetime adventure!
We enjoyed the most amazing wildlife in the national parks and got a better understanding of the people in community walks.
The team from Grassrootz (Sander, Anne and our driver Paul) is truly great, responding to every request and suggesting alternatives at every point of the planning and execution of the trip!
We really liked the choice of accomodations - beautiful locations, great service and still in touch with the local community, so you feel less of an outsider. Special thanks to Paul for being part of the team - we enjoyed the open conversations and mutual interest very much!
Uganda has so much to offer, and travelling with Grassrootz is a great way to explore the Pearl of Africa!

Querine   –  
Netherlands NL
Visited: July 2021 Reviewed: Aug 14, 2021

Email Querine  |  35-50 years of age  |  Experience level: over 5 safaris

In one word: perfect!
5/5

We had a trip of a lifetime thanks to Grassrootz! We travelled in July/August 2021. We talked to Sander on the phone and his enthusiasm was truly contagious.
We let Sander know what we wanted and ge sent us a great itinerary. I asked him lots of questions in over the mail and he always answered quickly and changed our itinerary according to our wishes and gave good advice.
Emmy was our guide/driver and I have to be honest, we are Emmy fans. He is awesome. He is everything you would want and need from a guide. If you are into birdwatching or wildlife, he is your man! And he knows a lot about Uganda, so you can ask him all sorts of things. Our trip was unforgettable thanks to Emmy and Sander.
I would wholeheartedly recommend Grassrootz and Emmy!

Nick   –  
Netherlands NL
Visited: August 2021 Reviewed: Aug 19, 2021

Email Nick  |  65+ years of age  |  Experience level: first safari

Expert knowledge en very flexible. Feels very confident doing the trip with Grassrootz.
5/5

We have made a 3 week tour. What a fantastic beautiful country, so many beautiful animals and many more sweet and nice people.
Sander van Zanten, the Uganda expert from Grassroots has put together a nice trip where everything was in. It was perfectly put together. Nice that Sander adjusted the trip because the flights were changed (corona), which was no problem. He kept thinking along, great!
Our guide David Otto has been the linchpin in this amazing trip. He is very nice, man to eat with and talk to, a great guide, a very good game spotter and a fantastic driver. David knows every road in Uganda according to us. We have always felt very safe. It all felt very good.

Markus   –  
Austria AT
Visited: September 2021 Reviewed: Oct 16, 2021

Email Markus  |  20-35 years of age  |  Experience level: 2-5 safaris

Fantastic!
5/5

We have booked a 14 day round trip in Uganda with Grassrootz. After postponing the trip twice because of corona we finally decided to do the trip at the end of September 2021.

Sander from Grassrootz was very helpful during the whole planning process (adoption of activities, flight changes) and even set up a Whattsapp group for us in case something unexpected happend at the entry to Uganda.

After arrival our fantastic guide David picked us up at the airport and we were driven to the hotel.

After that, the next 14 days have simply been stunning. During the long drives between the national parks, our guide David always knew exactly where to go if we needed something (cash machine, super markets etc.)

During our game drives, David was fantastic as well. He had all the knowledge about the wildlife and also knew the best spots for finding the most interesting animals. He even knew in which trees the lions like to rest.

Because of my special interest in birds, David looked for birds as well and spotted some special species (for example the Meyer‘s Parrot).

Everytime David stopped the car during a game drive and used his binoculars, the excitement level went up. He had such a good eye for wildlife that we often asked ourselves how he was able to spot all these things (for example a Leopard in a tree pretty far away).

Furthermore David is a relaxed guy who was on our wavelength. We really enjoyed driving around Uganda with him.

Also a big thanks to Sander for picking great hotels and activities. We always felt safe, the views from hotel rooms were magnificent. You just don’t need a TV or around the clock electricity if you have views like that.

Before departure, David organized a PCR-Test for us as well. Even taking the PCR-Test was so uncomplicated that you could forget that there was a pandemic.

All in all, it was an unforgettable holiday. We can only recommend to book your Safari with Grassrootz and experience Uganda!

Sandy Chaigneau   –  
Netherlands NL
Visited: November 2021 Reviewed: Dec 1, 2021

Email Sandy Chaigneau  |  50-65 years of age  |  Experience level: 2-5 safaris

Very good❗
5/5

It was a very nice and good trip. 19 days on safari in Oeganda. The country with her people is friendly and good. We see all the things that we want to see. We had a good and friendly driver traveler guide ( David Otto ) Thanks to David Otto and Sander van Zanten...
www.grassrootzuganda.com

Average User Rating
4.9/5
Rating Breakdown
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  • 4 star 22
  • 3 star 1
  • 2 star 0
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