Kruger Park Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $110 to $276 per person per day (USD, excl. int'l flights)
Reviews
Email Ray Steenveld | 50-65 years of age | Experience level: 2-5 safaris
Other than initial tour had one member on a separate tour, the trip was excellent and well organised
The Communication and service exceeded our expectations - have spread the word
Email Dawn | 50-65 years of age | Experience level: first safari
Helpful, informative, efficient and well organised
When you start to look for a tour operator on line you are always taking a bit of a risk so often rely on reviews and the interaction with the company/staff. I was looking for a few days at Kruger after a business trip and the people at Kruger Park Travel couldn't have been more helpful. Mike Swart was happy to answer as many questions as I asked him and Kylie Haslam was very efficient with the paperwork and also responding very quickly to my emails - even a few hours before I was due to land in J'burg. I stayed at the Outlook Lodge where the host Francois was welcoming and entertaining. Everything ran smoothly - picked up, dropped off, things explained, trips provided, all as they said. I was travelling solo and was with a mixed group of couples and solos and we all met up at meals and took the trips together or mixed with other groups so you were always included. I would happily book again with Kruger Park Travel.
Email Paul | 35-50 years of age | Experience level: first safari
Excellent communication and delivered on promises from start to finish
From the moment we booked and until we headed home the team at Kruger Park Travel made life so easy and delivered on all their promises.
Having stepped off the plane from Cape Town we were looked after all the way, tour of Soweto was amazing, trip to Zimbabwe and Botswana eye openers, and many times mouth openers, with the Kruger the icing on the cake.
All accommodation was excellent, tours were fun from start to finish, I thought the itinerary of the 9 day tour is well put together and certainly allows you to enjoy your time and not worry about what to do next.
I found the whole experience worth every dollar we paid, In fact I was surprised at what we got for the money, action packed excitement!!
I would certainly recommend booking with the team and enjoy a stress free exciting holiday
Email Sylvia | Experience level: 2-5 safaris
Great Experience
We chose Kruger Park travel after reading a suggested itinerary on their website. We're very glad we did as Mike and Kylie were extremely helpful and efficient regarding personalising our trip and answering any questions that arose.
We did have a problem with our hotel booking but Mike was able to resolve the problem and suggested alternative accommodation at Kruger Park Lodge which was excellent and probably better than the original.
The whole experience was fantastic and the game drives exceeded expectations, as we were lucky enough to see the big five.
I would recommend using this company for their personal service and knowledge.
Many thanks Kylie and Mike
AE
Email Laszlo | 35-50 years of age | Experience level: over 5 safaris
Miscommunication or misunderstanding?
Having read the other reviews I must say apparently Kruger Park Travel just had a few bad days when organizing my trips. I am happy nobody had to go thru the horrors I had experienced!
In short, written confirmation of trip details were not held and I had to pay extra to meet my expectations of private safaris, once I faced the situation. When I complained about this, the first reaction was immediately to threaten me with the company lawyer! I presented all email communications to them, but nobody bothered to give me any fair explanation of how this could have happened.
Reply from Kruger Park Travel
Posted on Jan 14, 2017Good afternoon Laszlo,
Thank you for submitting a review. All reviews good or bad help us to improve on our service to future clients. You are indeed correct that your trip was unfortunately one of those trips that if something could go wrong it certainly did. I believe there was a miss understanding between you and our offices in regards to your exact requirements.
We did however try our best to resolve the issue whilst you were on safari and to my knowledge your wife eventually received what she was expecting.
I am extremely sorry for any inconvenience caused by the misunderstanding but assure you it is and always will be our intention to provide clients with a full travel service that allows them to relax and enjoy their holiday with the peace of mind knowing that all their arrangements are in order.
In regards to your allegation of threatening you with our Companies Lawyer. I only indicated to you that I will defend our Companies good name and integrity even if a lawyer is required. It was not my intention to threaten you and I apologize if that is how it was perceived by you.
Again please accept my sincerest apologies as it was never our intention not to provide you the service you desired and paid for.
Best Regards
Michael Swart
US
Email Lacy | 20-35 years of age | Experience level: first safari
My favorite part of our 3 week South Africa vacation
Booking with this company was so easy. They were very responsive through email and answered all the many questions I had. The service was great from transfer to the lodge to the safari itself and everything in between. We had one little hiccup, as we requested a private tour but were placed with other travelers on day 3 of our safari. The guides quickly solved the problem and consolidated other groups so we could have the private safari. Our included night at the Outlook Lodge was so much fun. We were there on Christmas night and enjoyed a delightful dinner with fellow travelers. Francois made our night there super enjoyable. I would highly recommend this company to anyone traveling to Kruger.
Outstanding African Adventure
Recently my family and I had the pleasure of experiencing a most excellent African adventure which included safari experiences in Chobe National Park, Botswana, Kruger National Park in South Africa and Victoria Falls, Zimbabwe. We also spent time in Cape Town and Johannesburg, South Africa. My wife and I traveled with our ten year-old son and we had a fabulous time and will relish the memories we made for a lifetime. All of the accommodations, flight itineraries, meals, activities, etc. were extremely well planned, and I would like to extend my thanks and gratitude to Michael and Kylie of Kruger Park Travel for their professional efforts on our behalf.
GR
Email Venizelos Stagakis | 20-35 years of age | Experience level: first safari
4 Days Safari - Sabie River Bush Lodge
I would like to express my gratitude to Kruger Park Travel operator for high caliber of services provided during my trip at Kruger National Park. From the first point of contact till the end, Kylie was really helpful and supportive regarding any question or special request I asked for. The safari experience exceeded any expectation I had before getting there, as in only 3 days we managed to spot plenty of animals (all big 5) that I have read on books since I was a child. My guide Steven was outstanding and I would suggest to anyone visiting Kruger Park to go with him. His knowledge for wildlife is beyond imagination and apart from that he is kind and nice person to spend your time with pleasure! Sabie River Bush Lodge is such a nice location to relax after your safari and all personnel is more than welcome to serve and provide excellent guest experience! I suggest Kruger Park Travel to anyone who is willing to live the Kruger Park safari experience without second thought!!!
Email Henri | 50-65 years of age | Experience level: first safari
Well organised, very friendly and professional.
I had a great time with Kruger Park Travel (Outlook), everything were well organized from the transfer from the airport to the Lodge then to Kruger Park, professional game rangers, the accommodation had the comfort standard and was clean, food was ok, further more we had a free panorama tour, I would recommend to travel with Kruger Park Travel.
Very organized operation. The staffs was available and care. Everything went as expected.
The communication has always been easy and care, the services provided always punctual. We had no problem. Everything was perfect!