Kruger Park Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $110 to $276 per person per day (USD, excl. int'l flights)
Reviews
Email Asghar Fakhr | 50-65 years of age | Experience level: over 5 safaris
Not good
I do not recomend it to anyone. Problem is not in the camp. The probvlem comes, what you contract and what you find there. Mike send me Shiduli Lodge picture, but later spoke about Chisomo River Lodge, and my Family and me finalized in Chisomo Camp.
They are using Kuruger name!!?? I do not know why?? Kruger Park is something Fantastic; but this is an open zoo only.
Reply from Kruger Park Travel
Posted on Jan 12, 2016It is most unfortunate to receive a review like this as the client has not been in touch with us to complain. However that said I would like to try explain our side of the story.
The client came to see me at our offices and it was considered a last minute booking as he wanted to travel on the 27 December 2015 and he gave me only a few weeks to arrange the entire trip including flights. December is peak season and there was no availability inside the Kruger Park.
Initially the client sent an enquiry for a tented lodge and I then managed to secure a safari for him at Chisomo Lodge which forms part of the same reserve as Shiduli Game Lodge. The safari included a private pick up for him in Pretoria as well as a drop off at the Hoedspruit airport on the last day including flights back to Johannesburg.
Chisomo is certainly not in the Kruger Park and I never claimed it to be, as it is a Private Reserve near Hoedspruit. I did send the client information regarding the trip and he was aware that the booking was at Chisomo.
It is with regret that the safari did not live up to the family's expatiations and I apologise for any miss communication or miss conception the client had regarding the trip.
The lesson learnt for me is to make sure the clients understands exactly what they are getting when they book and pay for a trip.
Best Regards
Mike Swart
AE
Email Laszlo | 35-50 years of age | Experience level: over 5 safaris
Miscommunication or misunderstanding?
Having read the other reviews I must say apparently Kruger Park Travel just had a few bad days when organizing my trips. I am happy nobody had to go thru the horrors I had experienced!
In short, written confirmation of trip details were not held and I had to pay extra to meet my expectations of private safaris, once I faced the situation. When I complained about this, the first reaction was immediately to threaten me with the company lawyer! I presented all email communications to them, but nobody bothered to give me any fair explanation of how this could have happened.
Reply from Kruger Park Travel
Posted on Jan 14, 2017Good afternoon Laszlo,
Thank you for submitting a review. All reviews good or bad help us to improve on our service to future clients. You are indeed correct that your trip was unfortunately one of those trips that if something could go wrong it certainly did. I believe there was a miss understanding between you and our offices in regards to your exact requirements.
We did however try our best to resolve the issue whilst you were on safari and to my knowledge your wife eventually received what she was expecting.
I am extremely sorry for any inconvenience caused by the misunderstanding but assure you it is and always will be our intention to provide clients with a full travel service that allows them to relax and enjoy their holiday with the peace of mind knowing that all their arrangements are in order.
In regards to your allegation of threatening you with our Companies Lawyer. I only indicated to you that I will defend our Companies good name and integrity even if a lawyer is required. It was not my intention to threaten you and I apologize if that is how it was perceived by you.
Again please accept my sincerest apologies as it was never our intention not to provide you the service you desired and paid for.
Best Regards
Michael Swart