Kruger Park Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $110 to $276 per person per day (USD, excl. int'l flights)
Reviews
ES
Email Clara | 35-50 years of age | Experience level: first safari
They never sent me detailed info of my trip. I had to claim dinners and sunset safari :(
The Outlook Safaris made the transfers and there were always on time. We also stayed one night near the airpot. I like the accommodation and the food. The Hippo Hollow hotel was nice also and the Kurt Safari Co was great with good guides.
The only problem was Kruger Park Travel. We had to continually write asking for times of our trip because they never sent us detailed information. We also had to claim dinners, they are already paid and the hotel did not know it. They tried to give us a safari day instead of one morning and one afternoon . And it's not the same! in the heat of the day they are not animals.
We had to argue a lot with Kylie and got to give us a night safari on the last day ... but the information never came, we spend four days asking the guides and the staff if they knew what we had to do that day. I would never hire this agency.
Reply from Kruger Park Travel
Posted on Jul 17, 2016Dear Clara,
My sincerest apologies that you found aspects of your trip planning and co ordination unsatisfactory. I assure you that we strive to provide our clients with the best possible advice and recommendations before and during the trip.
After investigation I can provide some light on the matter.
1. Our reservations team emailed you the travel voucher which would contain all the times and pick ups for your safari drives. It would seem that you never received that voucher and for that I do apologize.
2. Our suppliers call the hotel each and every night to confirm pick up times and this has worked well for us for many years, as we are not on tour with you. If this too never happened, I apologize again and will certainly investigate the short comings.
3. In regards to the dinners, I will certainly follow up with the hotel as this is certainly un acceptable as we make a booking and pay for breakfast, dinner and the bed night.
4. The tour that was booked never included a night drive, and just to explain, we do not facilitate the night drives. This is done by the National Park Rangers and they have a minimum departure requirement and also can cancel at the last minute. So it is extremely difficult to make confirmed booking until on the day, unless there is already other people booked on the trip.
I am however pleased that my suppliers provided you with a sufficient service and I will extend the message onto them.
Please accept once again my sincerest apologies, but if you had just received the travel voucher, all of the above could have been avoided.
Michael Swart
Managing Director