Naturreisen Uganda

Horrible Tour Company, Horrific Experience, Very Negative.. The Two LadiesScam Artists.. Stay AWAY!

The two ladies are rude and unqualified to complete tours. Tours are not properly planned and horribly exectued. You will pay everything accommodations that are 20 USD a night, will be charged 200 USD!!! Your 4x4 will break down, and be replaced by an older 4x4. When stranded on the side of the road, both ladies will not be contactable, and when you reach them, they will say "Let Me Tell You Something..." and make excuses on why the vehicle is poor condition and say hang up the phone on you. You will wait for hours in the heat on the side of the road, or late at night on rainy wet dangerous roads. Your life will be in danger and your safety and security will be compromised. They will change the itinerary with out informing you and or contacting the driver. And when asked questions, they will not be reachable again or they will yell at you on the phone and then shut the phone and turn off the device, leaving you stuck. There answer will always be "Let the driver figure it out, I am driving" or shut the phone when you are serious distress. They will rob you of such an incredible country with so much to offer. They will not know the location of specific activities, they will overcharge you and say "No" after yes earlier was already confirmed. I cannot imagine a tour service company can talk to a customer in such an extremely rude way. They are not able to adapt to changes in the scheduling based on weather, and roads and conditions and will say "If you miss the activity you will not be refunded and it is your fault." There idea of tour operator is simply booking the accommodations, overcharging, and leaving you fend for yourself. Overall, I wasted the best experience of Uganda, which is an amazing country. While I understand that no tour is perfect and mistakes happen, I do expect any company to try to make things right in the end, and not yell and scream at the customer and especially hang phone up on you while stranded because of a hazardous vehicle. I found their lack of integrity on the follow up shocking. And I'm sad because we were psychologically treated like second class citizens and missed what Uganda has to offer.