Gecko Safaris Africa
- Located In:
-
Congo (DRC)
- Size:
- 10-20 employees (Founded in 2008)
- Member Of:
- IATA, ASTA, AUTO & UWA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $40 to $500 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Junio Valerio | 35-50 years of age | Experience level: first safari
A Wolf in Sheep's Clothing - Very Dishonest and Zero Empathy
This is a very dishonest business, under the guise of a professional one.
Background story : we booked a gorilla safari at the end of last year.
There were already some misunderstanding with "Alpha", our contact person, because of the way that the different hotel options were presented, which was confusing to say the least.
Due to a very serious family emergency, we had to cancel ten days before the beginning of the trip.
Having already paid a hefty deposit - 3,600 USD - we asked if at least part of it could be refunded.
We were told - several times! - that they would provide a refund of 800 USD by the third week of January...
It's now June and the refund is nowhere to be seen.
I am attaching a copy of most of my interactions with "Alpha", where he openly mentions that the refund will be processed.
We are hoping to go back to Rwanda next year. However, this will be most certainly not with Gecko Safaris.
Email Tash | 20-35 years of age | Experience level: first safari
Would not recommend to book with this company
Would not recommend booking through this tour company, days out from the commencement of our tour after we had spent $$$$ on flights and travelled over 20 hours in flights asked us for $$$$ more, which we had to neg it down.