Nairobi Tours Promoters & Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $30 to $700 per person per day (USD, excl. int'l flights)
Reviews
NL
Email Lotte | 20-35 years of age | Experience level: 2-5 safaris
A company with internal conflicts and no service when problems occur.
We did the 7-day Masai Mara / Lake Naivasha / Hell's Gate / Mount Kenya trip with the two of us. The driver and guides they hired were nice people. They were freelancers and not attached to Nairobi Tours Promoters & Safaris itself.
However the instructions they gave our drivers were minimal, which caused us to miss the morning game drive in the Masai Mara. This game drive would require an extra 24 hour permit to the park ($70 p.p. plus a fee for the vehicle) that we've paid for and did not receive. During the trip we mailed and called with the company and they ensured us that they would look into it and that they would talk with the driver.
after our trip we received the following mail:
"Hi Lotte,
Hallo and thank you. I have met the driver and will finalize your refund of US$ 160 for Masai Mara. I have spoken to my boss and will deposit the money before the end of the week. Kindly bear with me for any inconveniences caused. Thank you in advance!
Best Regards,
Vickson"
However, we never received anything. We contacted Vickson again and heard that he wasn't working for the company anymore and that we should ask for Benard. It was strange that no one else of the company mentioned this to us as every mail we send to Vickson, was also send to the mail address of Nairobi Tours Promoters & Safaris. After contacting that same mail address we received a series of mails that were full of things that Vickson did wrong (which we aren't really interested in) and that we should've contacted them while we were still in the Masai Mara. The fact that we contacted them the day afterwards with someones elses phone and the first bit of WiFi we encountered somehow wasn't good enough. Two of the mails we received are listed below.
Mail 1:
"well mr Lotte , i could feel your your wrath and personally i could have
the money you demand leave the company i could seatle it despite having
the driver speak otherwise and also victor making a decision withiout
consultaion on the matter . frankly and honestly speaking is it kind of
incitation from some quarters or because of what , nevertheless i still
would tell you shelve the decision to recommend the company negatively.
hope you consider my request"
Mail 2:
"yea mr lotte you know we had alot of infighting within the
oprganization and some agrieved characters could be trying just tirnish
the name of the company by any means , the reason i say am honestly and
frankly is because on the day of departure vickson was thrown out of
thecar you went to tour after demanding some kickback from the
driver/guide that you went with and ever since he hasen tring discredit
the company , trying to get buyers, lobying for sales staff to boycott
salesin the office, . niow he personally told you that you would be paid
within the time he promised without any consultation just to discredit the
companies' intergrity .
honest in the sense when i gave that i had given the amount of the imprest
to victor to hand over to the guide then he disputed that may i colluded
with the guide to deny you the entrance to the park fee money
frankly in that my concience is very clean on this matter , my heart is
quite clear have no any hiden agenda .
Regards,
benard"
PL
Email Joanna, Adam | 35-50 years of age | Experience level: first safari
Very good contact and care during our stay, flexibility (take into account our tour plans).
We spent very good time in Kenya and Tanzania. We visited Serengeti park, Ngorongoro crater, Natron Lake, Ol Doinyo Lengai (with climbing). We saw a lof of wild animals and beautiful nature. After safarii we climbed on Kilimajaro. Next we visited Zanzibar. Atfer short rest on coast we climbed on Lenena Peak (Mt.Kenya) and visited Nairobi. During our all travell we had good and experienced guides with big knowledge. We were and saw everything what we planed. One disadvantage - not information about real tips (Kilimajaro trip).
NL
Email Kaisa | 50-65 years of age | Experience level: 2-5 safaris
Great 7-day tour!
I went on the 7-day Masai Mara / Lake Naivasha / Hell's Gate / Mount Kenya tour in March. It was a very quiet season, so I ended up having a private tour with the driver. My driver was very nice and took good care of me, often calling the guides with whom I was hiking or biking, to make sure I am all right :-) The choice of the destinations was excellent. This a tour where you combine game drives, biking, and hiking on the mountain and in the forest. You do not need to be super fit, but a good basic condition is needed for the activities. If you do not want to spend the holidays just sitting passively in the car, this is a tour to consider. I highly recommend!
FI
Email The Joelssons | 65+ years of age | Experience level: first safari
Exelent service and care
Very good 7-days safari. All happened what was promised. Vickson took care of us whole the time. Car and driver Efraim was good. We saw all big cats 5 m distance and over twenty different wild animals. Weather in december was good. Masai Mara is very clean and there is lot of animals.
US
Email Cornelius | 50-65 years of age | Experience level: first safari
The Vickson-Michael Team Made All The Difference
My wife and I visited Nairobi in October 2016, strictly for business. I was not searching for a full-blown safari; however, she ran into Michael and several other tour operators on the street. Michael, an assistant to Vickson O. Onyango, made arrangements for the trip flawless. I, too, was hooked. Both those guys, working as a cohesive team, created a cost-reasonable package and on to Masai Mara we went. Know what? They were so engaged in their business they not only see us go to the Masai Mara Game Reserve, they were also on hand to ensure flawlessness all the way to NBO (the international airport) for our departure to the United States. My wife and I could not be more impressed. They were down-to-earth, superbly polite and eternally inviting. They knew the contours of excellent customer service and worked assiduously to exceed them. Please ask for Vickson and Michael to ensure your adventure into the wild will be as exciting as you expect it to be. They are the best, hands down.
IR
Email Mohammad | 20-35 years of age | Experience level: first safari
Friendly and helpful
The tour was amazing. Our guide Anthony did his best to show us all the true nature of Masai mara. The nature itself can't be described in words, you have to see it yourself. The camp was clean, safe and good. Tents were comfortable with hot shower in each tent.
HU
Email Attila | 35-50 years of age | Experience level: 2-5 safaris
Specialized in Flexibility and ideas
I was not an average turist what I wanted a real kenyan life impression.
I am glad to say I received more than I was expecting.
NL
Email Lieke | 20-35 years of age | Experience level: over 5 safaris
Great Masai Mara camping safari with good service!
We went for a safari from Nairobi to Masai Mara for three days.
The safari was great. Our guide really did the best he can to show us all the different animals. It would have been nice if he showed a bit more initiative by telling about the area and animals. But if we did ask ourselfs, he could tell us a lot. He was available and around any time if we needed him.
The camping place was very nice. A beautiful spot, big tent, real bed, even a hot shower. Also the food was nice.
If we wanted to extend our safari, it was possible anytime to arrange this.
Before and after the safari we had a free pick up and drop off from the hotel. Unfortenatly the didn't tell us we had to pay extra for the drop off, because the hotel was to far.
The staff from the tour operators where very friendly and helpfull. While meeting one off the guys before me made a booking, we did find him a bit pushy to make business.
Overall we reccomend to book here!
SE
Email James | 20-35 years of age | Experience level: 2-5 safaris
The experience at nairobi tour promoters & safaris has 5 star rating.
There staffs are highly welcoming,offer world class accomodation,good meals and excellent bush exeperience.
The services was beyond my expectation.I wish to recommend anyone planning to visit Kenya to contact nairobi tour promoters & safaris.
NL
Email Rex van der Munnik | 50-65 years of age | Experience level: 2-5 safaris
Good safari Masai Mara
The safari to masia Mara was a wonderful experience, I had a great guide who show everything there is. The accommodation was perfect , what also count's for the food.
I hope to come back and I will go to them for another safari in Kenya
Best regards
Rex van der Munnik