Nairobi Tours Promoters & Safaris

A company with internal conflicts and no service when problems occur.

We did the 7-day Masai Mara / Lake Naivasha / Hell's Gate / Mount Kenya trip with the two of us. The driver and guides they hired were nice people. They were freelancers and not attached to Nairobi Tours Promoters & Safaris itself.

However the instructions they gave our drivers were minimal, which caused us to miss the morning game drive in the Masai Mara. This game drive would require an extra 24 hour permit to the park ($70 p.p. plus a fee for the vehicle) that we've paid for and did not receive. During the trip we mailed and called with the company and they ensured us that they would look into it and that they would talk with the driver.

after our trip we received the following mail:

"Hi Lotte,
Hallo and thank you. I have met the driver and will finalize your refund of US$ 160 for Masai Mara. I have spoken to my boss and will deposit the money before the end of the week. Kindly bear with me for any inconveniences caused. Thank you in advance!

Best Regards,
Vickson"

However, we never received anything. We contacted Vickson again and heard that he wasn't working for the company anymore and that we should ask for Benard. It was strange that no one else of the company mentioned this to us as every mail we send to Vickson, was also send to the mail address of Nairobi Tours Promoters & Safaris. After contacting that same mail address we received a series of mails that were full of things that Vickson did wrong (which we aren't really interested in) and that we should've contacted them while we were still in the Masai Mara. The fact that we contacted them the day afterwards with someones elses phone and the first bit of WiFi we encountered somehow wasn't good enough. Two of the mails we received are listed below.

Mail 1:
"well mr Lotte , i could feel your your wrath and personally i could have
the money you demand leave the company i could seatle it despite having
the driver speak otherwise and also victor making a decision withiout
consultaion on the matter . frankly and honestly speaking is it kind of
incitation from some quarters or because of what , nevertheless i still
would tell you shelve the decision to recommend the company negatively.
hope you consider my request"

Mail 2:
"yea mr lotte you know we had alot of infighting within the
oprganization and some agrieved characters could be trying just tirnish
the name of the company by any means , the reason i say am honestly and
frankly is because on the day of departure vickson was thrown out of
thecar you went to tour after demanding some kickback from the
driver/guide that you went with and ever since he hasen tring discredit
the company , trying to get buyers, lobying for sales staff to boycott
salesin the office, . niow he personally told you that you would be paid
within the time he promised without any consultation just to discredit the
companies' intergrity .
honest in the sense when i gave that i had given the amount of the imprest
to victor to hand over to the guide then he disputed that may i colluded
with the guide to deny you the entrance to the park fee money
frankly in that my concience is very clean on this matter , my heart is
quite clear have no any hiden agenda .
Regards,
benard"