Reny Safaris

Reply from Reny Safaris

First of all we appreciate Wilai Deelert for them giving us an opportunity to serve them on a successful trip generally save that little misunderstanding on park fee in Amboseli at the tail end of entire trip.
The 6 days safari through Masai Mara, Lake Nakuru + Amboseli all on Sopa lodges generally went on so well. The matter on contention is pegged on Amboseli Sopa proximity to the park, this being outside the park made their game drives in/out of the park as quite different from Nakuru's or Mara's whose locations are within the park boundaries.
The game drives had to vary from arrival to departure during these 2 nights at Amboseli National park - timing being a factor here we had to have an early exit to meet shuttle bus at Namanga for Arusha/Tanzania transfer.
The couple were extending their tour at the end of Amboseli visit to Tanzania (on their own) and we had booked a connecting shuttle bus from Nairobi to Arusha through Namanga border town, so we had to make a transfer drive across the park in time for the bus schedule . At this point we had to make a re- entry pass through Amboseli park as the only convenient and shortest way possible to get over to the border point to catch the bus. It was in order, so we told them we will pay park fees twice as a rule to the authorities. But from the on set they regarded us as 'cutting down costs' on them as if intending to charge extra or double on the demand and were going to spare less time for the sake of 'catching' a bus ...It did not go down well for them ( Wilai Deelert) as this developed into disagreement of opinion between us but we could not risk missing the bus for their transit either.
We however did not wish to push the whole issue too far so we humbly backed down and recently asked for their address and sent them the money as a way of solving the misunderstanding - a refund of $ 120 dollars was made despite their refusal to undertake surcharge as demanded by park authorities - hoping this will be a settlement point. We are glad they have not mentioned any unethical reaction nor sub standard service or missed on any offer that we had charged for but failed to provide. All the services went on smoothly and we beseeched them to get to know that adventures sometimes do take a little changes at times to meet up to the planned schedules so as to fulfill expectations We beg for our due respect after responding to their demand of the $ 120 dollars that we have remitted to them so far and had the hope this matter was settled. We look ahead to provide very quality services with dedication to every client who comes our way, Thank you!