A Leading Kruger Park Safari Specialist
Shinzelle Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2014)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $413 to $1,063 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Mark Williams | 50-65 years of age | Experience level: 2-5 safaris
Perfect hosts who ensure you have the unforgettable experience possible.
From the moment of our first enquiry we felt we were totally looked after. The booking process was made easy and we were kept updated prior to our arrival. The bespoke App is fantastic!
On arrival nothing was too much trouble and our guide was one in a million ensuring above and beyond the call of duty that we saw all the animals. A truly service focused company.
BS
Email Nonny | 35-50 years of age | Experience level: first safari
Very upbeat, excited and friendly.
Truly a life changing experience! Far exceeded my expectations and I can’t wait to do this again! We were picked up on time every day. Our driver (s) were very knowledgeable and explained so much. I really learned a lot aside from seeing the beautiful wildlife and scenery. I would rate the safari experience a 10 out of 10!!!
US
Email Jacqueline | 20-35 years of age | Experience level: first safari
The agent to book a resort for guests
Overall, a 3-star experience with a 5-star cost.
• The toilet in the room doesn’t flush well.
• The bathroom light is white, which ruins the vibe. It should be yellow.
• One waiter doesn’t smile while serving. He also spilled red wine on the table without noticing it himself and couldn’t remember the dishes for a group of four. He’s not familiar with the drink list at all. A young waiter on a working holiday, who’s only been here for a week, knows it better than him.
• On a windy day, the waiters kept forgetting to close the door during dinner, even though two groups reminded them multiple times. This was awful and inconsiderate.
• The guide skipped the coffee on the morning safari without explanation. His hospitality changes when there are more white guests on the safari car, raising concerns about racism. Such differentiated treatment is completely unacceptable.
• The suggested tip is 450 ZAR for the guide and 450 ZAR for the villa staff per day, which guests are informed about upon arrival. This doesn’t feel right and isn’t a good practice for a luxury package. While tipping culture exists in the U.S. where employers often don’t pay a good base wage, when we’ve already spent tens of thousands of ZAR on a luxury package, the staff and guide should be paid well and shouldn’t expect tips.
It’s quite disappointing to find so many flaws every day when you’ve booked a luxury package.
Reply from Shinzelle Safaris
Posted on Sep 16, 2024Thank you for your feedback and for bringing your concerns to our attention. Even though your experience occurred at an affiliate property we partner with, we take your feedback seriously and will ensure it is passed on to the relevant parties for immediate action.
At Shinzelle Safaris, we strive to ensure that every aspect of your safari experience meets the high standards we set for ourselves, regardless of the accommodations or service providers we collaborate with. It is unfortunate that this particular property did not meet your expectations. We will address all your concerns with the property in question. Please see our feedback to each of your concerns below.
Room and Lighting Issues: It is regrettable that this did not meet your standards. We will share this feedback with the affiliate lodge so that they can address these specific issues.
Service at the Lodge: We understand how important it is for staff to be both attentive and professional. We will ensure this feedback is relayed to the property’s management to ensure further training and attention to detail is provided.
Safari Guide Conduct: The concerns about differentiated treatment during your safari are concerning to us. While the guide in question is employed by the affiliate lodge, we are committed to ensuring that every guest receives equal and respectful treatment. We will raise this issue with their management team for investigation.
Tipping Policy: We understand your frustration regarding the tipping policy. While tipping guidelines are set by the property, tipping is considered a form of gratuity and is not compulsory. We will communicate this feedback to them and review how gratuity information is shared to ensure guests feel comfortable and informed.
Please note that this experience does not reflect the standards of service we at Shinzelle Safaris aim to provide. We are committed to ensuring every guest has a flawless and memorable safari experience, the disappointment you encountered is regrettable.
We encourage you in the future to bring any concerns to our attention in real-time, through the open lines of communication you had with us via WhatsApp or email. Alternatively, addressing these issues directly with the lodge management on site would have allowed all parties the chance to resolve them immediately and improve your experience during your stay.
Thank you for sharing your feedback. We hope that despite the setbacks, you were still able to enjoy certain aspects of your package, such as the unforgettable safari sightings, the tranquil natural surroundings, the delicious meals, and the luxurious accommodations at the lodge. We also trust that the smooth communication and seamless logistics provided by our company contributed positively to your overall experience.
Email Marlyn Gibson | 65+ years of age | Experience level: first safari
Complete Package
Excellent communications before and during trip. There was a problem with our transfer from Johannesburg to Kruger Park as none of the drivers had us on their lists. However after contacting Danielle over WhatsApp we were given a private transfer to Kruger which was a 5 hour drive. We did arrive 2 hours late as it took 2 hours to organise the private transfer. However the Reserve were aware and had lunch ready for us therefore it was not too much of an issue other than being a bit worrying at the start in Johannesburg. Not sure what we would have done if we did not have their WhatsApp contact details so always make sure you have this before leaving the UK. Other than this everything went as planned
US
Email Mike Leitner | 50-65 years of age | Experience level: first safari
Make your trip memorable with Shinzelle
We used Shinzille for our recent trip. I asked for a trip that had the following and I gave a list of must sees to them. They came back with my itinerary in a well presented way, the cost was great. But what we got in person was better! Our drivers in Cape Town were so nice and knowledgeable- the scenery outstanding. Then Kruger, they had us stay at Safari Moon - wow! That was a great lodge. Our guide there, Prince. Was funny, fun and we loved him! We are telling everyone!
Email Caleb | 20-35 years of age | Experience level: first safari
Unforgettable stay
My wife and I stayed with shinzelle as part of our honeymoon trip to south africa. We really didn't know what to expect before we arrived, but our experience surpassed our expectations.
The staff were always on hand to help us and took really good care of us. We had an amazing time on the safari rides and had some unforgettable experiences. We were lucky enough to see 2 leopards in one day at Kruger and a family of rhino on the private reserve where we were staying.
Our guides were knowledgeable, friendly and all had a different approach to the rides, routes and conversation so we had a really complete experience and were able to get up close for animal encounters.
We had such a incredible time during our stay with shinzelle and on the safari rides and it really set the tone for the rest of our honeymoon. Trip of a lifetime. Couldn't recommend it enough!
