Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 60
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 60 Reviews
Rosie   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 11, 2024

Email Rosie

Professional & Top Quality Service, Quick & Reliable Communication, Open To Customisations.
5/5

I want to thank Kichaka Tours and Travel for their excellent quality of service all-round. I used them for a half-day safari drive round Nairobi National Park. Wilson replied very quickly to all my questions and was incredibly helpful and professional. He then put me in contact with Dennis, my safari driver/guide, so that we could confirm pick up in advance. I found this very reassuring especially as the pick-up was at 5.30am so I wanted to make sure it was reliable. Dennis confirmed with me in advance and arrived early so that we got to Nairobi National Park and were first in the queue before opening! This meant there were no delays getting into the park and I got to experience the full sunrise over the park - it was magical.

Dennis was very knowledgeable, professional and friendly on the drive. He also went above-and-beyond to help me see as many animals as possible during the trip. I had the best morning and would definitely recommend him and the whole Kichaka Team to anyone wanting a brilliant experience on safari!

Michael Dsouza   –  
Oman OM
Visited: June 2024 Reviewed: Jun 20, 2024

Email Michael Dsouza  |  50-65 years of age  |  Experience level: first safari

Excellent Service
5/5

We had a lovely tour with Kichaka Tours & Travel.
We appreciate the efforts & arrangements made on our trips/stays to Nakuru Lakes & Masai Mara, a beautiful experience of a lifetime.
With the experience of our guides Mr. Jonathan & Mr Ben, we and our friends could see the Big 5 in our first ever trip to Kenya. Both the guides spoke good English and very friendly and always on time for the safaris. They drove us safely to & fro Masai Mara and during al our safaris.
We would highly recommend this tour company for their reliability & good service.

Matt   –  
United Kingdom UK
Visited: October 2019 Reviewed: Oct 28, 2019

Email Matt  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic safari, excellent customer care
5/5

I can highly recommend Kichaka as a safari operator. We travelled to Amboseli, Naivasha, Nakuru and the Mara over 9 days, and had an an amazing experience.

We had been on the brink of booking with Kenya Walking Survivors Safaris and were incredibly lucky we didn’t (read the TripAdvisor reviews!). Naturally we were therefore a bit apprehensive when booking through another local operator, and chose Kichaka as they are members of KATO so that we felt we had some sort of financial protection. We needn’t have worried. Geophrey was incredibly helpful in putting together a suitable itinerary, answered all emails promptly and allowed full flexibility with regard to itinerary and accommodation choices. He kept us informed about bookings, sending confirmation vouchers and updates. He also met us at the airport on arrival, along with our guide Victor, to double check we were happy with everything. The Kichaka office were constantly in contact with our guide throughout the trip to ensure everything was going to plan.

All the accommodation choices as recommended by Geophrey were excellent, very comfortable with good food and exemplary service.

Our guide Victor was without doubt the star of the show. Throughout the trip he was friendly, enthusiastic, incredibly knowledgeable and clearly keen for us to see as much as possible. This was exemplified by taking a couple of detours on entering the Mara late in the afternoon to see a leopard and a pair of cheetahs, even though we had been on the road for many hours and the easy thing would have been to head straight to the camp for the evening. Despite him feeling a bit under the weather for the last couple of days, his mood never dropped.

On returning to Nairobi we were once again met by Geophrey to see how we’d enjoyed the trip, and gather any feedback we had on possible ways to improve their service. Judging by the number of different companies’ safari vehicles we saw on the road, this is clearly an incredibly crowded marketplace and we felt that Kichaka’s focus on customer service helps set them apart from their rivals. We would have no hesitation in using their services again.

Ujwala   –  
India IN
Visited: November 2016 Reviewed: Nov 29, 2016

Email Ujwala  |  20-35 years of age  |  Experience level: first safari

Kichaka surpassed every expectation I had regarding my African safari
5/5

Thank you Kichaka for what can only be described as an experience of a lifetime. From our arrival in Nairobi to th end of our safari tour, Kichaka ensured the utmost comfort and a fantastic safari experience Special shoutout to our tour guide / driver Bonny. He was exceptional, and went above and beyond his job description to ensure that there were zero glitches in our trip.

Lynne Warren   –  
United Kingdom UK
Visited: August 2024 Reviewed: Sep 4, 2024

Email Lynne Warren  |  50-65 years of age  |  Experience level: first safari

10 out of 10
5/5

Just completed a 7 day tour covering everything in Kenya that we wanted to see curated by Wilson at Kichaka Tours. Our expert guide Victor was kind, knowledgeable and went the extra mile to ensure we saw everything on our wish list … despite being long days he never rushed us and we came back each day in awe of the sights we saw. Exceeded all expectations and would highly recommend !

Aditi   –  
United Arab Emirates AE
Visited: June 2024 Reviewed: Jun 19, 2024

Email Aditi  |  35-50 years of age  |  Experience level: 2-5 safaris

Geophrey is a master at creating unforgettable, tailor-made safari experiences.
5/5

Unforgettable Kenyan Safari with Kichaka Tours and Travel
When planning our long-awaited safari in Kenya, we knew we needed to go with a top-notch tour operator to ensure a seamless and extraordinary experience. After extensive research, we chose Kichaka Tours and Travel - and we are so grateful we did.

From our very first communications, Geophrey at Kichaka Tours was incredibly responsive, knowledgeable, and committed to crafting an itinerary tailored to our specific interests and needs. His attention to detail and client focus put us at ease right away.

Once in Kenya, the incredible service continued. They met us at the airport with a warm welcome and immediately made us feel at home in this remarkable country. Throughout the tour, the Kichaka team went above and beyond to ensure our comfort, safety, and enjoyment were prioritized every step of the way.

The value for what was included absolutely blew us away. The luxury tented camps were even more indulgent than we imagined, with amenities and locations that allowed us to truly immerse ourselves in nature.

But of course, the true highlight was the safari itself - and Kichaka's reliability here was second to none. Our experienced guide's profound wildlife knowledge and our driver's expert navigational skills allowed us to witness Africa's iconic animals up close in their natural habitats.

A safari with Kichaka Tours and Travel is far more than just a series of wildlife sightings - It's an unforgettable, profoundly moving journey. We cannot recommend this exceptional company high enough.

Ava   –  
Canada CA
Visited: March 2024 Reviewed: Mar 28, 2024

Email Ava  |  20-35 years of age  |  Experience level: first safari

Excellent and professional
5/5

Excellent, well-organized and professional. I went with my family and the entire family had a great experience. We were also able to customize our itinerary. Accommodations, food, and game tours were all amazing. Highly recommend. They were also incredibly responsive before the tour and helped us organize everything we wanted via WhatsApp.

Harry   –  
United States US
Visited: January 2024 Reviewed: Mar 1, 2024

Email Harry  |  65+ years of age  |  Experience level: 2-5 safaris

Well prepared.
5/5

We had a great experience working with Kichaka Tours. The booking and payment process was very easy. Our guide was well informed. The accommodations were exactly what we wanted.

Whitaker   –  
United States US
Visited: January 2024 Reviewed: Feb 5, 2024

Email Whitaker  |  50-65 years of age  |  Experience level: 2-5 safaris

Kichaka provided a superb four days in Masai Mara
5/5

Kichaka was easy to work with in planning our visit to Masai Mara, and exceeded our expectations while on tour. Our guide, Charles, was awesome, He was personable, funny and incredibly knowledgeable. We would use Kichaka again.

Stephanie   –  
United States US
Visited: January 2024 Reviewed: Feb 1, 2024

Email Stephanie  |  20-35 years of age  |  Experience level: first safari

6 night Kenya Safari
5/5

We had a fantastic time on our 6 night Kenya Safari. Our driver was extremely experienced and knowledgeable. We loved all of the accommodations and the food was good. We will definitely be back.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 60
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 0
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