Airports and Beyond professional drivers
Airports and Beyond Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2009)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $500 to $2,000 per person per day (USD, excl. int'l flights)
Reviews
NO
Email Christian | 35-50 years of age | Experience level: first safari
We have not received refund after cancelling
We had to cancel our safari in August due to ill health. We are very disappointed to still be waiting for a refund request made in June 2019 for transfers between Nairobi to Masai Mara booked with Collins at the Operations and Reservations office for Airports & Beyond.
Collins was very quick and diligent in following up with us for full payment for the transfers of US$1070, which we immediately paid. However, when we requested a refund we were told we would not receive a 100% refund, but instead a refund of US$ 620.
After 20+ emails and calls we are still waiting for our refund. We either don’t receive replies to our emails or calls are not answered. When we do manage to get Collins on the phone, we receive the usual response that he is working on our refund, he is waiting for his boss for authorisation, or he will process the refund shortly.
In November the manager Ken claimed that Collins left the company, but Ken promised to process the refund. After numerous emails and calls where Ken repeatedly has stated that the refund is on its way we have still not received the money.