Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 10
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 12 Reviews
Christian   –  
Norway NO
Visited: August 2019 Reviewed: Jan 12, 2020

Email Christian  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Christian and not that of SafariBookings.
We have not received refund after cancelling
1/5

We had to cancel our safari in August due to ill health. We are very disappointed to still be waiting for a refund request made in June 2019 for transfers between Nairobi to Masai Mara booked with Collins at the Operations and Reservations office for Airports & Beyond.

Collins was very quick and diligent in following up with us for full payment for the transfers of US$1070, which we immediately paid. However, when we requested a refund we were told we would not receive a 100% refund, but instead a refund of US$ 620.

After 20+ emails and calls we are still waiting for our refund. We either don’t receive replies to our emails or calls are not answered. When we do manage to get Collins on the phone, we receive the usual response that he is working on our refund, he is waiting for his boss for authorisation, or he will process the refund shortly.

In November the manager Ken claimed that Collins left the company, but Ken promised to process the refund. After numerous emails and calls where Ken repeatedly has stated that the refund is on its way we have still not received the money.

Collins   –  
Kenya KE
Visited: August 2018 Reviewed: Sep 23, 2018

Email Collins  |  20-35 years of age  |  Experience level: over 5 safaris

I did a safari with Airports & beyond and it was amazing, the guide knows his job.
4/5

Its was an amazing tour that i took with Airport and beyond. The driver guides knows his job as well as a good driver too.
We saw the big five at maasai mara.

Andrea J. Scott   –  
United States US
Visited: December 2019 Reviewed: Jan 6, 2020

Email Andrea J. Scott

Traveling in the bush, a solid vehicle & professional driver is what we needed and what we got!
5/5

A small group of us booked a vehicle and driver through Airports and Beyond Tours for 11 days. We traveled to Meru and then Samburu District - Serolipi to Ndonyo Wasin, Archer's Post to Wamba to Maralal. Our driver, Simon, was the best! Due to almost constant rain in some areas, the roads were muddy and slick but Simon navigated professionally through all. The drive from Wamba to Maralal was particular rough with not only muddy roads but also narrow passages, rocks, constant animals wandering and even a boulder taking up most of the road! Never complaining, Simon handled it all and got us to each destination safely.

I have complete trust in Airports and Beyond Tours and will book through them every time I am in Kenya.

Marion McKeen   –  
Canada CA
Visited: December 2019 Reviewed: Dec 10, 2019

Email Marion McKeen  |  35-50 years of age  |  Experience level: first safari

Day tour of Nairobi
5/5

Communications and booking leading up to the day tour were well managed and clear. Sharon was easy to work with and gave us ideas to build an itinerary.
Our driver, felix, was kind and attentive. He made suggestions as the day went by to fit what we were looking for at the pace we liked.
Overall, would very much recommend.

Kathy   –  
United States US
Visited: June 2018 Reviewed: Oct 17, 2018

Email Kathy  |  65+ years of age  |  Experience level: over 5 safaris

A 'n B are always there for us!
5/5

We use Airports & Beyond for transfers to/from Kenyatta to Nairobi and Nanyuki (Mt. Kenya Safari Club). We also rent a car from them to use while we are in Nanyuki. (We are too afraid to drive ourselves from Nairobi!!!) They have always been prompt and reliable, with friendly English-speaking drivers. I highly recommend them.

Andrew Preston   –  
United States US
Visited: July 2018 Reviewed: Sep 24, 2018

Email Andrew Preston  |  20-35 years of age  |  Experience level: 2-5 safaris

Early, knowledgeable and pleasant only begin to describe the people at Airports and Beyond.
5/5

We used Airports and Beyond to travel to and from the airport in Nairobi as well as explore southern Kenya. Our drivers were always where they said they would be and were always early. The drivers waited for us, we never waited for them. Our drivers were knowledgable about the regions we explored and humorous once we warmed up to them and them to us. The vehicles were exceptionally well maintained. Although our trip had a fairly strict schedule our drivers always found the time to enable us to satisfy our desire to stop off at roadside market or explore a town we found interesting. This was our second time using Airports and Beyond while in Kenya and we will using them again in July 2019.

Lorraine B   –  
Canada CA
Visited: July 2017 Reviewed: Sep 23, 2017

Email Lorraine B  |  50-65 years of age  |  Experience level: first safari

Colorful people, sights & sounds of wildlife on the African savannah & grassland is unforgettable!
5/5

I feel I was fortunate to correspond with Patrick from A&B Tours, unfortunately we never did meet. I let him know our needs and wants. We were three friends/colleagues hoping to experience an unforgettable African adventure. Two of us had never been to Africa before, I was one. Patrick was always quick to reply with encouragement and positive comments trying hard to fulfill the many places we hoped to encounter and experience with our senses. We achieved that. The accommodations were varied, priced right, the food was great and friendly people greeted us at the various Safari stops. Sometimes they went 'above and beyond'. Patrick did a great job giving us a wide variety of experiences which is what we wanted. We loved the many adventures but sometimes I wished we could stay a bit longer like experiencing the tea growing operation or taking a tour of the flower/horticulture center in another city. We never felt fear and trepidation, always safe, even though Africa was going through a national election and we kept abreast of news from the last election. There was never a day without smiles and our guide Moses was great. I thought perhaps we may have bit off a little much in the long travelling days at times. Some drives were very long. We couldn't stop much enroute in order to make it to our next destination sometimes. I know we covered a lot of ground travelling across Kenya like we did in less than 2 weeks & sometimes the unexpected must be considered. So Simon had to hurry the drive on the longer trekking days. But on safari site seeing days he was as excited as we were and very knowledgeable about the animal or bird species and life slowed down.......We loved it. The food and various lodgings took great care of us. We enjoyed the service and people everywhere we stayed. Sometimes they surprised us like with the wonderful 'Bush Dinner'. We looked forward to the prospects of new adventures each day. I've said this before 'The young, the old, the weak, and the bold' all intrigued us. I could have hung out on the savannah in the jeep under the stars only to wake early with the animals and watch them play, prey, watch or chase the day away. The flora and fauna, the watering holes and approaching animals, the rivers, the birds, the mammals, the old and the young, large and small, were all unforgettable. I will remember them forever. My camera was never far away. I love reviewing the images. The trip takes me to a magical time and place I shall not forget. I've written to Patrick to say how much we enjoyed our trip as well. Thank you A&B Tours! I've recommended you already. If I find a new kind of malaria pill (because I was rather ill on this one, not all the time though), perhaps I can return one day.
Thank you to all who helped make this such an amazing adventure. Hope to see the Great Migration as animals jump into the river next time. That didn't happen unfortunately but we did see multitudes of wildebeest, zebras and grassland animals bound on their lengthy annual journey. How wonderful! Best!

Jeannette   –  
Canada CA
Visited: July 2017 Reviewed: Aug 31, 2017

Email Jeannette  |  65+ years of age  |  Experience level: 2-5 safaris

Well organized, accommodating, good communication, prompt responses, excellent driver. Excellent
5/5

Thank you for the opportunity to share about our experience. Airports & Beyond were exemplary in structuring a tour that accommodated our requests. Everything we asked for, we received. They arranged for a very wide range of accommodations and experiences, all of met our expectations and beyond. We were in Kenya for 5 weeks and had a driver assigned to us for the entire time. A&B provided two drivers who were very personable, accommodating, patient with us, had good senses of humour, were very knowledgeable, and were great to be with. Very importantly these men made us feel very safe when traveling despite the challenging traffic and driving situations we were often in. I will certainly refer others to use A&B.

ZSaurel   –  
United Kingdom UK
Visited: August 2016 Reviewed: Aug 31, 2016

Email ZSaurel  |  35-50 years of age  |  Experience level: first safari

nairobi-naivasha with Airport and Beyond
5/5

Friendly, Professional, Flexible. Easy to book via email - reliable service with good cars. Lovely people to meet as soon as you leave the airport =)

Florian   –  
France FR
Visited: August 2016 Reviewed: Aug 26, 2016

Email Florian  |  35-50 years of age  |  Experience level: 2-5 safaris

Great service
5/5

Very reliable, safe and friendly service. Wouldn't hesitate to recommend to anyone looking for transport in Kenya.

Average User Rating
4.6/5
Rating Breakdown
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  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 1
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