Kenya & Tanzania team at Tarangire Sopa Lodge.
Travel For Change Africa
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- ASTA & TRA
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $150 to $300 per person per day (USD, excl. int'l flights)
Reviews
NL
Email Remco | 20-35 years of age | Experience level: first safari
Above all expectations
What an experience! We, a group of 4 people, did a safari of 7 days (Amboseli-Lake Naivaska-Maasai Marai) on Patricia's advise. We gave Patricia a budget and our minimal requirement and she managed to get the maximum out of everything. She was so kind to advise on every question we had and amended the trip time by time according to our needs.
The trip itself was amazing our guide collected us perfectly on time with a van. The van itself had plenty of space for 4 tall dutchies. However the 4x4 would have been more confontrable, but our budget didnt allow. Our guide was so eager to fullfill our animal whish list, and discussed every day the options we had. In this way, we were able to take it easy on some days and go for the maximum on the other day.
The accomodations&food where also above expectations. The only unexpected thing we had was a change in the last accomodation. This was required since the initial accomodation was fludded by the heavy rains. However, we could complain since it changed from outside the Maasai Mara, to inside the park!
We would definately recommend to book it through Travel for Change, especially with Patricia.
Ps, im normally not writing any reviews, but this organisation deserves it!
US
Email Terry Maxwell | 50-65 years of age | Experience level: first safari
Unable to fulfill their obligation
Very sad to say that due to the pandemic we had to cancel our safari to Kenya with Travel for Change Africa. Because we cancelled so far in advance we should have received a full refund. To date we have received nothing and they no longer return calls or emails. Initially they asked if we would accept payments which we agreed to but not a dime has been sent our way. Clearly our money was not escrowed for our safari but instead used to fund other projects. Don't send them funds for a safari.
Reply from Travel For Change Africa
Posted on Dec 29, 2020Hi Terry,
We appreciate your feedback and understand you are frustrations and also apologize for making you sad it's not our intention. We can confirm that you are among the clients who preferred a full refund instead of postponing your trip to a later date as your cancellation was because of the current ongoing pandemic.
We have tried our best to accommodate our clients' needs but 2020 has been a tough year for the travel industry making it impossible to accommodate everyones need on time. Since March most of our payments have been tied to credit notes from our suppliers, because there hasn't been any traveling it has been challenging converting credit notes to cash hence the delay in issuing your refund. The little cash flow we had was channeled to partial salaries of the office staff and the safari guides to ensure they don't fall on hard times.
We can assure you that your refund will be issued in the coming months all we request from you is patience and give us some time to get this sorted out.
Email Anne | 50-65 years of age | Experience level: first safari
Honest and trustworthy tour operator
After a lot of research on different safari operators I selected travel for change for our safari last year. Patricia was excellent at planning what would have been an amazing safari and beech holiday in Kenya. Sadly due to the pandemic we were unable to go which was a great disappointment to us. However, Patricia was very understanding and we set up a refund agreement to help the business keep going and to allow her to pay the refund at the end of July 2021. This came good yesterday so despite our sadness of a lost holiday we have not lost our money. I can highly recommend this company.
IT
Email Karime Jadallah Prisco | 50-65 years of age | Experience level: first safari
Not trustworthy
We had planned a trip in December for our family. Unfortunately my husband got sick and passed away. We reached out to Patricia letting her know the situation and and then the pandemic hit. It has been a back and forth with them for the last 2 years trying to recoup my money. They have promised so many times that they would make small payments, but as of today I have not received anything. I have written requesting the money be used as a voucher for a future trip. I would like to take my kids and fulfill the trip their father wanted to take with them. It is a real shame that we have had a loss, a pandemic, and now we have lost our deposit. I guess it is easier to ignore the client and pretend nothing ever happened. If a company cannot be professional enough to take responsibility for its actions then it is not worth dealing with. A very sad customer.
BE
Email Alan | 50-65 years of age | Experience level: first safari
NOT Financially stable company - I would advise you do NOT book with them !!
Had to cancel our safari due to a (severe) accident 2 months prior to departure. Despite dozens of mails and promisses, nothing ever got refunded.