Reviews

Sort By: Date Most Helpful 11-20 of 56 Reviews
Dr. Phil and Nancy Claussen   –  
United States US
Visited: May 2016 Reviewed: Dec 27, 2016

Email Dr. Phil and Nancy Claussen  |  50-65 years of age  |  Experience level: 2-5 safaris

Overall a professional service with customer service a priority
5/5

Matthew from African safari guru was excellent from start to finish. Communication was key from such a long distance and it was very clear what needed to be done and if there were any questions he was quick at answering them. His recommendations were on target and he provided personal service beyond what normal operators would do. We are returning to South Africa again and have already used his expertise and booked more adventures this time around. You will not be disappointed with his level of service.

claudio   –  
Italy IT
Visited: December 2016 Reviewed: Jan 17, 2017

Email claudio  |  35-50 years of age  |  Experience level: over 5 safaris

great trip
5/5

African Safari Guru have give me a magic travel
they are perfet
good price
fantastic location
and good field guide

Karen   –  
Philippines PH
Visited: December 2016 Reviewed: Feb 9, 2017

Email Karen

Smooth and Efficient Transfers.
5/5

The communication process was very smooth. Matthew was very helpful in suggesting itineraries and choices of things to do. Our email communications went back and forth. Each time I got a prompt reply and I was eventually able to come up with an itinerary.
We used African Safari Guru for transfers to and from Johannesburg and Pilanesburg, our pick up was on time the drive was smooth and comfortable.
African Safari Guru lived up to our expectations and deserves the consistently good ratings that we saw looking for transfers and things to do.

philip Hodgson MBE   –  
United Kingdom UK
Visited: January 2017 Reviewed: Mar 2, 2017

Email philip Hodgson MBE  |  50-65 years of age  |  Experience level: 2-5 safaris

Great experience with a fantastic guide
5/5

Matt was a fantastic guide who really cares about his travellers. He picked us up from Joburg and drove the 5 hours to Kruger. He made sure we saw all of the animals and kept us well fed and watered over the weekend we were with him. He goes the extra mile and I would definitely recommend him as yes you can do this trip on your own but if you dont know what you are looking for then you are wasting your money as you will be very lucky to see the animals that we did. Only an experienced guide will get this for you so be warned.

Matt Champ   –  
United States US
Visited: February 2017 Reviewed: Mar 11, 2017

Email Matt Champ  |  35-50 years of age  |  Experience level: first safari

Excellently Planned and Executed Travel with luxurious accommodations
5/5

I received a response from Matthew Grace shortly after my request for information. He consistently followed up on my questions and custom planned a vacation to my desires. I was able to book the trip within a week of my initial contact. He continued communicating with me prior to my trip, while on the tour, and then after following up on my return home. The accommodations and safari experience exceeded my expectations. I am so grateful to Matthew Grace for putting this trip of a lifetime together for me and my mother.

Wim   –  
United States US
Visited: February 2017 Reviewed: Mar 14, 2017

Email Wim  |  35-50 years of age  |  Experience level: first safari

Matt provided a perfect South Africa experience for my wife and I.
5/5

Matt did an outstanding job. He provided transportation and accommodations. We stayed in a quiet lodge outside (Aloe Guest Lodge) of Johannesburg on the first night. very nice and quiet. then he drove us to Lukimbi Safari Lodge in Kruger. This lodge was amazing. Saw the Big 5, staff and accommodations were fantastic. Next we flew to Cape Town where Matt placed us in the Compass House. very quiet and nice boutique hotel. Thank you Matt and we will recommend you to everyone friend that wants to visit your beautiful country.

alessandra pandolfo   –  
Brazil BR
Visited: February 2017 Reviewed: Mar 27, 2017

Email alessandra pandolfo  |  20-35 years of age  |  Experience level: 2-5 safaris

great day
5/5

Matthew is a wonderful guide. He took me and my husband to Pilanesberg and we had an amazing time in there. We saw a lot of lions, elephants, giraffes...... he has a lot of acknowledgment and he is very patient in explain all to us.

Felix   –  
Germany DE
Visited: February 2017 Reviewed: Mar 27, 2017

Email Felix

Wonderful experience
5/5

Had a fantastic time! Safari was super well organized, offered complementary beverages and snacks, had very nice and knowledgeable guides. The only minor issue was the driver got lost twice. But no big deal, he quickly found the right way and he was also very friendly and shared interesting information about South Africa. All in all I really recommend this company!

Joyce J   –  
United States US
Visited: September 2017 Reviewed: Oct 3, 2017

Email Joyce J  |  65+ years of age  |  Experience level: first safari

Perfect planning and options fully responsive to our price range and the experience we wanted
5/5

Every aspect was superbly planned and executed. Matthew was incredibly responsive throughout the whole process. He proposed lodges that would provide exactly the experience we wanted. He answered questions almost before I even asked them. Our pickups and transportation were excellent, right on time and really pleasant. We stayed at Cheetah Plains Lodge and Camp Shawu. Both places were excellent. The guides were knowledgeable, personable and delightful to get to know. The staff at both locations were gracious and very responsive to our needs and preferences . It was an amazing experience, from start to finish. I can’t recommend African Safari Guru highly enough! Fantastic all around

Francionette   –  
United Arab Emirates AE
Visited: September 2017 Reviewed: Oct 19, 2017

Email Francionette  |  20-35 years of age  |  Experience level: 2-5 safaris

Wonderful Honeymoon
5/5

Matthew came highly recommended to us by family in Canada who used his services in March during their visit to South Africa, and they sang his praises all the way.

From the first point of contact Matthew answered all our hundreds of emails and questions, with lots of patience. He proposed tailer-made options that exceeded our expectations and standards and when we finally made a decision he ensured that the lodge we chose - Mara Bushtops - offered us the best honeymoon experience we could ask for.

Our safaris and the customer service at Mara Bushtops was outstanding, the staff, drivers and spotters were very knowledgable and no request was too big. Matthew made an effort to follow up with the lodge during our stay to ensure we were having a good time. The experiences we had on our honeymoon will forever be remembered and cherished.

Thank you Matthew and Mara Bushtops for providing us with and experience of a lifetime.

Average User Rating
5.0/5
Rating Breakdown
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  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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