Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 11
  • 4 star 5
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 17 Reviews
Dicky Moningka   –  
Indonesia ID
Visited: July 2021 Reviewed: Aug 6, 2021

Email Dicky Moningka  |  50-65 years of age  |  Experience level: 2-5 safaris

Great tour operator with outstanding service
5/5

I took the Kampala city tour in Uganda only for a half day in July 2021 as my schedule was very tight. It was a great experience for me. My tour guide, Mr. Robert, was outstanding. I highly recommended.

Britt   –  
Australia AU
Visited: November 2018 Reviewed: Dec 9, 2018

Email Britt  |  20-35 years of age  |  Experience level: 2-5 safaris

It was an absolutely top-notch experience
5/5

Guide: Hamza was amazing, very knowledgeable and willing to share all he knew.
COmmunications: We were very secure in knowig that our trip was being well managed, emails/messages were always answered promptly from the booking process to just before the trip.

It more than lived up to expectations - Bwindi in particular is an experience everyone should have!

Christina   –  
Kenya KE
Visited: November 2018 Reviewed: Nov 23, 2018

Email Christina  |  20-35 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Christina and not that of SafariBookings.
Safari itself was positive but tour operator's organizational skills left a lot to be desired
3/5

If I were reviewing the gorilla trekking experience and safari itself, I would have provided a rating of 4. Unfortunately, the disorganization and confusing communication I experienced from the actual planning around the trip by the tour operator before and after the trip detracted from my overall customer experience. As mentioned by other reviewers, there are still a few improvements that the tour operator should pay attention to and address, specifically around improving their communication - including more proactive communication leading up to trip around key logistical details and making their communication within office more streamlined so there is less confusion for the client. There were a few coordination lapses and lack of attention to detail that detracted from what would have been otherwise an enjoyable trip. Though the owner did try to redeem this by following up on a daily basis on how our trip was going, unfortunately, it did not prevent the lapses from affecting my overall customer experience - including confusion around payment and price for trip. The redeeming factor was that the safari guide and driver - Hamza - was very client-focused, trustworthy, and efficient and once the trip started, our group spent the majority of our time with him.

SJain   –  
United States US
Visited: November 2018 Reviewed: Nov 21, 2018

Email SJain  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent once in a life time experience with Ababa Safaris!
4/5

There were some brief issues with email communication which caused some concern to us, but once that was solved, the communications were much smoother! I would suggest perhaps a touch more outreach right before the Safari confirming all details (was provided but when asked) but otherwise, the reservations and permits were very smooth, our driver (Hamza) was really lovely and extremely trustworthy and knowledgeable and the 4 day itinerary as suggested by ABABA was really a great range of different terrain and experience in the beautiful country of Uganda. And the Gorillas!!! A once in a lifetime memory.

Robine   –  
Tanzania TZ
Visited: October 2018 Reviewed: Oct 25, 2018

Email Robine  |  20-35 years of age  |  Experience level: 2-5 safaris

Best holiday ever!
4/5

We had a wonderful trip with Ababa safari tours and travels. Our guide, Hamsa, was really caring and has nice stories about Uganda, his experiences and the animals. Robert organized it very well. I liked our stay in Queen Elizabeth National Park at Engiri Game Lodge. My high light was the gorilla that trekking. I could really recommend a safari with this agency. You could add one day at the Lake after the hikes, for some relaxation. :-)

Karla   –  
Tanzania TZ
Visited: October 2018 Reviewed: Oct 22, 2018

Email Karla  |  20-35 years of age  |  Experience level: 2-5 safaris

5-Day-Gorilla-and-Chimpanzee-Safari
4/5

Compared to other tour operators Ababa offered us the best price in total. Although there were some communication problems at the beginning we enjoyed the 5-Day-Safari filled with great experiences. The accommodations lived up to our expectations with good service and delicious food. Sadly our guide wasn‘t able to join us before the third day of safari. Until then we were accompanied by our driver who did his best but couldn’t really explain a lot. From then on our guide took good care of us. We even extended the safari by adding another day visiting the Lake Bunyonyi. The safari tour has a timetable rich in variety including the Chimpanzee Trekking as well as a Gorilla Trekking, a Boat Cruise which is a great safari experience itself and some game drives trough Queen Elizabeth and Bwindi National Park.

Rupert   –  
United Kingdom UK
Visited: May 2018 Reviewed: Jun 21, 2018

Email Rupert  |  20-35 years of age  |  Experience level: over 5 safaris

Budget friendly and very educational.
5/5

All round a very good company. I was kept informed of what was going on and what stages we were at with booking my trip. Mostly done through WhatsApp. My driver was a proper local and a keen birdwatcher, something I didn’t know I’d get to learn about on my 12 days. Every day on safari and in the Bush were a treat as I’d constantly be getting taught something. Accommodation provided was very fair for the price I paid and the vehicle good too. It broke down, but given the condition of the roads, I wasn’t surprised.

Greg   –  
United States US
Visited: August 2017 Reviewed: Sep 24, 2017

Email Greg  |  50-65 years of age  |  Experience level: first safari

Excellent, trustworthy, friendly and knowledgeable
5/5

We contacted Robert as a result of an internet search. He replied promptly to our email and was easy to contact. He listened to our interests and created an itinerary that was convenient and covered most of what we wanted to see and do. His driver Hamza was great and we felt safe driving around with him. In Rwanda he connected us with Oscar who was fantastic. We hope we can visit Uganda again and explore a different side of the country.

Tinu   –  
United States US
Visited: August 2017 Reviewed: Sep 24, 2017

Email Tinu  |  50-65 years of age  |  Experience level: 2-5 safaris

Very personable, prompt, professional. Excellent service. We had a fabulous time
5/5

Robert and Hamza were both great. They were very knowledgeable and were flexible and cooperative when we wanted to make changes. My family and I have travelled to many countries around the world and I can say with confidence that Ababa was one of our better tour guides. They went above and beyond and we were extremely satisfied. We recommend them highly.

Anna   –  
United States US
Visited: August 2017 Reviewed: Sep 14, 2017

Email Anna  |  20-35 years of age  |  Experience level: 2-5 safaris

Uganda and Rwanda tour
4/5

some slight communication problems but over all great experience! Extremely flexible in the scheduling and will tailor any experience that fits your wants and needs. Great guides who are extremely knowledgeable and so friendly. We still keep in touch!

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 11
  • 4 star 5
  • 3 star 1
  • 2 star 0
  • 1 star 0
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