The review below is the personal opinion of Christina and not that of SafariBookings.
Safari itself was positive but tour operator's organizational skills left a lot to be desired
If I were reviewing the gorilla trekking experience and safari itself, I would have provided a rating of 4. Unfortunately, the disorganization and confusing communication I experienced from the actual planning around the trip by the tour operator before and after the trip detracted from my overall customer experience. As mentioned by other reviewers, there are still a few improvements that the tour operator should pay attention to and address, specifically around improving their communication - including more proactive communication leading up to trip around key logistical details and making their communication within office more streamlined so there is less confusion for the client. There were a few coordination lapses and lack of attention to detail that detracted from what would have been otherwise an enjoyable trip. Though the owner did try to redeem this by following up on a daily basis on how our trip was going, unfortunately, it did not prevent the lapses from affecting my overall customer experience - including confusion around payment and price for trip. The redeeming factor was that the safari guide and driver - Hamza - was very client-focused, trustworthy, and efficient and once the trip started, our group spent the majority of our time with him.
