Bushbaby Calls Team
Bush Baby Calls
- Located In:
- Size:
- 5-10 employees (Founded in 2012)
- Member Of:
- HATAB, BOGA & Botswana Tourism Organisation
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $270 to $870 per person per day (USD, excl. int'l flights)
Reviews
NL
Email EW | 50-65 years of age | Experience level: 2-5 safaris
Worst customer service ever with too many lies.
Four years ago we did make a gamedrive on our own in Moremi N.P. Unfortunately we got stuck and so we decided in 2018 to go again, but now we did book a “professional” gamedrive. Not cheap, but we really wanted to see the park this time.
Unfortunately we did get disappointed again. In a very uncomfortable car and an incompetent guide we did not see what we wanted to see. The guide did not know his way around and lucky enough we had still the map of 2 years ago, otherwise we had to spend the night in the park for he could not find the exit. He was alo unable to find the Black Pool. So sad, because other guides did see some lions there. During the day we saw that nothing did work on the dashboard of the car and that the tires he no profile at all. Because the guide could not find the exit we left the park too late and therfore he drove too fast and if we had not seen a big whole in the road we would have ended up in hosptal. But the emergency stop he had to make because of this, was the end of the car as well. Gladly another car picked us up after a while and did bring us back to Maun.
Of course we did complain and the result was that we should get a refund and than the misery started. Because I am working in travelbusiness I did not go on the internet with this story, to give Bush Baby Call the opportunity to solve this issue in the proper way. He promised to refund us and that was ok with us inspite of our disappointment missing Moremi again. But now after 1,5 years we run out of patience and are really finished with all the lies he told us. A few examples of his OWN MAILS he did send to us:
04-01-2019 You have to check your account in about 7working days i have sent the money this morning
01-06-2019 As for us we will pay your whole amount within this month
16-12-2019 you dont have to make a bad review over $300,00. It will be unfair and you know it.I will send the funds to you.
30-12-2019 I will forward the money when i get back from holidays
02-01-2020 I am going to transfer the money on or before the 30 January 2020
31-01-2020 Can you kindly refresh me with the account details,i seem to have misplaced them,just came back from east africa,i want to forward the refund
04-02-2020 I will definitely send you the proof, i am doing a cheaper transfer method so i will send the proof once it is initiated, please let us finish this transfer,
13-02-2020 Hope this email finds you well, i will make a follow up when i get back to Maun from the safari, i had hoped u have already received it i will also forward the proof.
15-02-2020 I will be back on thursday, i will straight away go to the bank to find out and send proof.
20-02-2020 as far as i am concerned i am not refusing to send you your refund
And many more of these lies. We gave the owner enough time (1,5 years), but now we think the world should now what a lier this person is. Our advice: don’t book here. I think something can go wrong everywhere, but it is so important to solve the issue properly and he failed dramatically.
And many more of these lies. We gave the owner enough time (1,5 year), but now we think the world should know what a lier this person is.
Email Michael | 35-50 years of age | Experience level: 2-5 safaris
Terrible touroperator!!
We contacted this tour operator for a 3 day safari in Chobe and it was a real disaster. The 4x4 was in terrible condition and left us stranded several times; camping tents were awful and super old. An experience to forget.
ES
Email Jonay | 35-50 years of age | Experience level: over 5 safaris
A Nightmare in Botswana
We spent last year 12 days with MG and his team and our experience was really bad. We had to pay the entrance to chobe and the manager MG never paid to us. Our driver didn´t found our camp in Khwai and we had to sleep in a local cottage. The guide was estressed all time and our camp in Kalahari desert was diferente that the camp for which we have paid. A total disaster of company!!
CA
Email Mihaela B. | 35-50 years of age | Experience level: 2-5 safaris
Joke of a tour operator - Avoid at all cost!!! Complete lack of safety
Horrible experience - MG met us at the border between Zimbabwe and Botswana - took our money and luggage and then was supposed to pick us up at a certain time after we visited Victoria Falls. They were late in picking us up. Then we had a lovely time in Chobe National Park, which was the only positive experience with them. As soon as we started our camping safaris - one disaster after another. We rode in an open safari vehicle at high speed for 3-4h to get to the dirt road leading to Savuti. We then got to the game reserve gate 90 minutes after its closing time and then drove at night! (strictly forbidden) for another 5h to find our campsite - the guide could not find the camp - we were scared, tired, frustrated, cold and hungry. Second day, we were on a game drive and our driver went offroad and took us within 15m of a pride of lions. He stopped the engine and then the car would not start again. We were completely exposed and luckily another safari vehicle came and pulled our car out. The driver would never fill up the car’s gas tank so we were left without gas at one point in Kalahari, without water. Driver had to abandon the car and us to go in search of help - no cell phone signal. At no time we were told how long the drives would take to get from one place to the next and they notoriously underestimated the durations. We never made it in time to any of the game reserve gates. We were exposed to unsafe trip conditions on more than one occasion. Driver and his safari vehicle were subcontracted by MG and each one blamed the other for all the mishaps. Absolutely horrific.
IT
Email Susan | 50-65 years of age | Experience level: over 5 safaris
Avoid at all costs - this is a schlock outfit!!
Utter shambles. Of 5 nights of mobile camping - reserved, confirmed, fully pre-paid - we were cheated out of 2 nights. On arrival we found out that the first night nothing whatsoever had been arranged, other than a back-handed suggestion to stay in some shabby motel in the middle of Maun - and even though our itinerary clearly stated that we would be bush camping in Khwai. We were also told that, on the last night, we would be unceremoniously dumped in Kasane and left to our own devices - and even though our itinerary clearly stated that we would be bush camping in Ihaha. The so-called "organisation" was an unmitigated disaster. The vehicles (yes, plural, there was a series of replacement ones as they were in such bad condition!) bordered on dangerous. All the equipment was old, worn, broken (tents), dirty (sheets), badly stained (mattresses), or incomplete (towels never materialised). When I confronted the owner, he did not seem surprised and indicted that other travellers had also had abysmal experiences with Bush Baby Calls. But this did not seem to bother him! At best, ineptitude. At worst, fraudulent. Only saving grace was the actual guides who were superb. For both, it was the first time working freelance for Bush Baby Calls and they were clearly horrified, though too professional (and embarrassed) to discuss the situation. Even the officer at Khwai Gate - when we finally got there! - rolled her eyes and said, "Not them again , they are always messing up!" Be warned: book with Bush Baby Calls only if you want to have your dream mobile tented experience completely ruined.
ES
Email Mary Cruz | 65+ years of age | Experience level: first safari
The worst experience of my life in Africa !!
An authentic deception. I felt cheated by this company. It was my first safari in Africa and had a lot of illusion but the bad management and planning of this company did that our safari was turning into a nightmare. The manager of this company was called Mogakolodi Serumola. An authentic disaster. He never faced the consequences opposite to the quantity of problems that we had: it gave to us a torn land cruiser and left wire drawing us in the desert of the Kalahari for hours. It took us show restraint, breakfasts and dinners that were included in the trip. It gave to us camps that were not the approved ones (some without water). It took us games drives in spite of having paid them. It made pay the income to a companion to the park Chobe because he said to us that it forgot to do it and to never return the money to us. But the worse thing happened in Khwai where his driver left wire drawing us in the middle of the night in the sheet and we had to sleep in the hut of a few ladies since it was not capable of finding our camp.
An authentic shame the management of this person.
ES
Email Javi Rodriguez | 50-65 years of age | Experience level: over 5 safaris
THE WORST SAFARI IN MY LIFE !!!
Hi,
last october a group of friends were in Bostwana for 2 weeks. We selected this company, Bush Baby Calls, because the price was good (Ultimately the cheap thing works out expensive) but our problems started in the first day in vic Falls when the manager of Bush Baby Calls received to us in the airport. He wanted only the rest of the money and then...he disapear!!
In short, we lost many breakfasts, lunches and dinner in spite of we pay for full board. Futhermore, the manager, Mogakolodi Serumola cheated on us several times: the land cruiser that we used was broken, he promise to us repair it however I didn´t it; we losed several games drives and he promised to us to do night games drives and we didn´t it, we pay to take shower inside the tent but he didn´t it, we had to apy the park fees in some parks and he told us that then he did the transfer to us but he didn´t it... The manager was terribe, a completely liar. Our safari was a full nightmare. I have done safaris in Uganda, Kenya, Tanzania and Zimbabwe and it had never suffered anything similar as with this company. His manager was a coward. He never help us. In spite of the fact that in Khwai his driver left wire drawing us in the middle of the bush in the middle of the night and one was because he was not finding the camp.
If you want to enjoy a safari do not contract with this company.
ES
Email Iván Redondo | 20-35 years of age | Experience level: first safari
VERY BADLY SERVICE!! MANAGED BY AN INCOMPETENT MANAGER!!
Our dream began on October 23 but soon it turned into nightmare. We were a group of 6 persons to a safari of 13 days with this company and felt deeply defrauded specially for his manager, Mogakolodi Serumola, an authentic liar and swindler. I am sorry to say it this way, but it took us show restraint, it changed his camps, deprived us of games drives and it never faced the consequences. Always it was hiding and evading responsibilities. It is not possible to treat the people who pays of the form that this person did. This company should not be promoted without a supervision thoroughly. I have done already many safaris in Africa and it had never lived not equal at all. In a evening game drive safari we could not sleep in our camp because the guide was not finding it and ended up by sleeping six members of the group in a floor of a small boma of the local women without food or water and the manager was never facing the consequences he nor returned to us the money paid for the not received services in spite of the fact that he said to us that it would do it. One defrauds total.
ES
Email Guadalupe Díaz | 50-65 years of age | Experience level: first safari
A DISASTER OF SAFARI COMPANY!!
A sorrow punishes our safari in Bostwana. It is a wonderful country but this company, Bush Baby Calls, is an authentic disaster. A total incompetence beginning for his manager, Mogakolodi Serumola, who far from helping ourselves did that our experience was an almost a hell. It took breakfasts from us, show restraint, you have dinner, it changed the housings, some of them were lacking even water to have a shower. It made us pay income to parks in spite of having them full. It tried to take us one day in Chobe and the worse thing is that always he was hiding and it was never facing the consequences. For not saying that one day in the Okavango his guide was not finding the camp and we had to sleep in a few huts of a few villagers. In end, an authentic disaster and the manager the incompetent person.
ES
Email Cristian Milian | 35-50 years of age | Experience level: over 5 safaris
THE WORST SAFARI COMPANY EVER!!
We pay to this company, Bush Baby Calls, for a safari of 13 days, 12 nights and it was the worst safari that we have never done (and already we have done several). We had many problems of logistics and his manager, Mogakolodi Serumola, never helped us. Only it worried about receiving the money. It took breakfasts from us, show restraint, you have dinner, housings in campsites foreseen, it made us pay income to park of our pocket, took us game drives... an authentic shame. Even one night his guide left wire drawing us in the middle of the bush because he was not finding the camp and we had to sleep in the huts of the local some. And the manager never faced the consequences. An authentic calamity of company. A misfortune could have happened for his pathetic management of the safari. An authentic swindle of company.