Reviews

Average User Rating
4.2/5

Rating Breakdown
  • 5 star 21
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 5

Sort By: Date Most Helpful Rating 1-10 of 27 Reviews
Esther   –  
Kenya KE
Visited: December 2016 Reviewed: Dec 19, 2016

Email Esther  |  20-35 years of age  |  Experience level: 2-5 safaris

Kenya safari at its by best Magical Masai Mara experience
5/5

Travelled to maasai Mara with my family during the jamuhuri long weekend for a three days tour, Joshua was very helpful, our communications were very much coordinated, from enquiry up the actual travel date. Thanks the drive guide mr Chris who ensure we never missed what the vast nature of Masai mara had to offer from its variety of game. AA lodge was the best for our accommodation. Thanks to polmans Holiday tours for a wonderful trip will highly recommend to anyone travelling to kenya to travel with polmans holiday.

hetal   –  
Kenya KE
Visited: December 2016 Reviewed: Jan 3, 2017

Email hetal  |  20-35 years of age  |  Experience level: over 5 safaris

Joshua was very fast at responding to our queries and fulfilled what he promised
5/5

We were happy with our driver guides, we saw really good game and were happy with the services that were provided to us.

Chirag   –  
Kenya KE
Visited: December 2016 Reviewed: Jan 3, 2017

Email Chirag  |  20-35 years of age  |  Experience level: over 5 safaris

Was really good. Super service
5/5

Really good experience and good customer service. The vans were supper saw many animals to.

Neslihan Ozturk   –  
Turkey TR
Visited: August 2018 Reviewed: Aug 12, 2018

Email Neslihan Ozturk  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Neslihan Ozturk and not that of SafariBookings.
Bubble Agency
1/5

Never work this company and owner JOSHUA K KASAU . We agreed with 3 land cruiser but he brought us 3 old minivans. Minivans broke down on the way. Paid him thousand dollars via bank but he did not pay our hotels and also Masai Mara entrance fee.

Don’t trust him!!!!

We couldn’t get the money back. Kenya has a many professional tour agency. You can work any agency except Polmans Holiday and Travel

Reply from Polmans Holiday Tours and Travel
Reply from Polmans Holiday Tours and Travel
Posted on Mar 17, 2019

Thank you for choosing polmans as you travel partner across Africa, First we are a registered and licensed company that's why you were able to contact us and book you trip. All your hotel were fully paid as agreed on your confirmed travel program and that's why you had accommodation and meals available the entire trip. Jeeps weren't available due to unavoidable reasons which where clearly explained to you. Based an our booking term we agreed you clear the balance you owed for the group of which was never paid, On confirming you package for the group you agreed your group were to use triple rooms at sweet lake lodge and Enkorok lodge respectively as booked, your tour leader refused to check in your group in triple room and demanded an amendment of which as professional tour operator, amendment were made immediately paying the hotel extra cost without asking you for a single coin. You had used safari van for you safari i agreed we do a calculation difference and get a refund instead your tour leader went ahead to try find land cruiser and demanding them to be paid by the company which wasn't possible. With what you paid to us wasn't able to facilitate 6 vehicles that's 3 vans and 3 land cruisers which were used. Having paid your deposit of 25% of the total amount you owed 75% to the company which was never paid, not at any given point did your money get stolen you owed the company more and wasn't paid.

Orkun Özkaya   –  
Turkey TR
Visited: July 2018 Reviewed: Aug 12, 2018

Email Orkun Özkaya  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Orkun Özkaya and not that of SafariBookings.
Cheater Joshua
1/5


The owner name is Joshua. He is a cheater.. Really it’s a fake agency.. we sent to our tour budget advance. he didn’t pay our hotel, jeeps,entrence fee etc. we had to pay again. And the last day he stole my 700 usd.. joshua is a thief..

Reply from Polmans Holiday Tours and Travel
Reply from Polmans Holiday Tours and Travel
Posted on Mar 17, 2019

Thank you for choosing polmans as you travel partner across Africa, First we are a registered and licensed company that's why you were able to contact us and book you trip. All your hotel were fully paid as agreed on your confirmed travel program and that's why you had accommodation and meals available the entire trip. Jeeps weren't available due to unavoidable reasons which where clearly explained to you. Based an our booking term we agreed you clear the balance you owed for the group of which was never paid, On confirming you package for the group you agreed your group were to use triple rooms at sweet lake lodge and Enkorok lodge respectively as booked, your tour leader refused to check in your group in triple room and demanded an amendment of which as professional tour operator, amendment were made immediately paying the hotel extra cost without asking you for a single coin. You had used safari van for you safari i agreed we do a calculation difference and get a refund instead your tour leader went ahead to try find land cruiser and demanding them to be paid by the company which wasn't possible. With what you paid to us wasn't able to facilitate 6 vehicles that's 3 vans and 3 land cruisers which were used. Having paid your deposit of 25% of the total amount you owed 75% to the company which was never paid, not at any given point did your money get stolen you owed the company more and wasn't paid.

Seval   –  
Turkey TR
Visited: August 2018 Reviewed: Aug 12, 2018

Email Seval  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Seval and not that of SafariBookings.
Fake Company
1/5

Tour Agency is not a real company. Owner Joshua stole our money. We traveled with 20 pax and paid our accommodations, transportations (land cruiser) and entrance fee twice. Cause he had pocked our money.

Don’t work with Joshua and Polmans Holiday and Travel Agency!

Reply from Polmans Holiday Tours and Travel
Reply from Polmans Holiday Tours and Travel
Posted on Mar 17, 2019

Thank you for choosing polmans as you travel partner across Africa, First we are a registered and licensed company that's why you were able to contact us and book you trip. All your hotel were fully paid as agreed on your confirmed travel program and that's why you had accommodation and meals available the entire trip. Jeeps weren't available due to unavoidable reasons which where clearly explained to you. Based an our booking term we agreed you clear the balance you owed for the group of which was never paid, On confirming you package for the group you agreed your group were to use triple rooms at sweet lake lodge and Enkorok lodge respectively as booked, your tour leader refused to check in your group in triple room and demanded an amendment of which as professional tour operator, amendment were made immediately paying the hotel extra cost without asking you for a single coin. You had used safari van for you safari i agreed we do a calculation difference and get a refund instead your tour leader went ahead to try find land cruiser and demanding them to be paid by the company which wasn't possible. With what you paid to us wasn't able to facilitate 6 vehicles that's 3 vans and 3 land cruisers which were used. Having paid your deposit of 25% of the total amount you owed 75% to the company which was never paid, not at any given point did your money get stolen you owed the company more and wasn't paid.

Vilma Steven   –  
United Kingdom UK
Visited: July 2018 Reviewed: Aug 15, 2018

Email Vilma Steven  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Vilma Steven and not that of SafariBookings.
Don't Prefer
1/5

Don't prefer this unproffesional company. Owner is too young and he doesn't know how to organise a group tour. He just take money and doesn't give any service.

Reply from Polmans Holiday Tours and Travel
Reply from Polmans Holiday Tours and Travel
Posted on Mar 17, 2019

Thank you for choosing polmans as you travel partner across Africa, First we are a registered and licensed company that's why you were able to contact us and book you trip. All your hotel were fully paid as agreed on your confirmed travel program and that's why you had accommodation and meals available the entire trip. Jeeps weren't available due to unavoidable reasons which where clearly explained to you. Based an our booking term we agreed you clear the balance you owed for the group of which was never paid, On confirming you package for the group you agreed your group were to use triple rooms at sweet lake lodge and Enkorok lodge respectively as booked, your tour leader refused to check in your group in triple room and demanded an amendment of which as professional tour operator, amendment were made immediately paying the hotel extra cost without asking you for a single coin. You had used safari van for you safari i agreed we do a calculation difference and get a refund instead your tour leader went ahead to try find land cruiser and demanding them to be paid by the company which wasn't possible. With what you paid to us wasn't able to facilitate 6 vehicles that's 3 vans and 3 land cruisers which were used. Having paid your deposit of 25% of the total amount you owed 75% to the company which was never paid, not at any given point did your money get stolen you owed the company more and wasn't paid.

Ian   –  
Kenya KE
Visited: February 2019 Reviewed: Apr 2, 2019

Email Ian  |  20-35 years of age  |  Experience level: 2-5 safaris

5 Days Kenya Safari
5/5

Thanks to polmans of making my five day safari excellent. We visited Masai mara which was the epitom of our safari, the lodge was perfect meals on point not mention the magnificent game drive thanks to our driver guide Philip 'wild master's. Lake naivasha/hells gate was owsome had a chance of talking close pictures with zebras. Lake nakuru sumed up our tour having a chance to see the rhino and flamingoes. I will highly recommend polmans holiday to anyone willing to do a Kenyan safari.

Roy   –  
Kenya KE
Visited: March 2019 Reviewed: Apr 2, 2019

Email Roy  |  20-35 years of age  |  Experience level: over 5 safaris

Amboseli 2 days safari
5/5

I went for a two day overland camping safari with polmans with my workmate, the tour turned to be a lifetime memorable adventure. Mwaura our truck driver was excellent he navigated the park like an expert, the Jumbo's and the Kilimanjaro views were on point views to long for, the camping overnight were great moment any time any day I will recommend polmans as your travel agent.

Mike   –  
Kenya KE
Visited: December 2019 Reviewed: Dec 28, 2019

Email Mike  |  20-35 years of age  |  Experience level: over 5 safaris

5 Day Beach holiday
5/5

Thanks to Polmans for a wonderful 5 Days mombasa beach package I highly recommend you book your tours with Polmans tours

Joshua the manager thank you so much

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 21
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 5
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Disclaimer

  • All corporate and/or tour info is provided by Polmans Holiday Tours and Travel, not SafariBookings
  • The tours offered by Polmans Holiday Tours and Travel are subject to their terms & conditions