YES WE ARE RELIABLE TOUR OPERATOR
Okoa Africa Tours
- Located In:
- Size:
- 10-20 employees (Founded in 2010)
- Member Of:
- Kenya Tourism Federation, Museum of Kenya under Nature-Kenya & TRA under Ministry of Tourism in Kenya
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $100 to $559 per person per day (USD, excl. int'l flights)
Reviews
FR
Email Maude | 20-35 years of age | Experience level: first safari
Terrible experience, stay away!
I had an unacceptable experience with Okoa tour, don’t ever book with them!! They changed last minute our reservation (2 nights in the hotel planned instead of 2 and one in a new one not chosen) notifying us only at the airport when we reached. Then, Michael drop the agency started raising his voice and was so disrespectful talking to me. He tried to scam me giving me back my change after I paid (giving me less in local money). In the end, the hotel that wasn’t planned keekorok was not satisfying at all, the room was small, dirty it really affected our trip. This agency is not reliable at all please stay away!!!
Reply from Okoa Africa Tours
Posted on Feb 17, 2023Dear Maude
Thank so much for your review. But your review is not genuine considering that you didn't have any problems with safari after confirming to me Johnson that you had a great game drive with our Masai guide called Gideon and you saw the whole big five animals including Rhino which is rare to see in Masai with few days. You booked your safari with us about 40 days before you landed in Nairobi but never send any deposit to help us reserved the rooms at Ashnil camp However we managed to secure to 2nights for you at at Ashnil camp using our own resources and for the flight to Masai Mara. Despite several requests from Michael to send deposit for rooms reservations at Ashnil camp as per your request eventually we couldn't manage to get requested 3nights without deposit payment due to demand at that time for Valentines day. While Keekorok Lodge with the same rate and location inside the park were available to accommodate us for a night without more deposit wanted. And this information was shared with you before you started the safari and you agreed to take that option. But later after finishing safari you started threatening us to give you 200 usd so you will stop writing negative review. According to your threats on WhatsApp you said if we give you 200 usd you will keep quiet and we can share them here.
IT
Email Anna Rita | 50-65 years of age | Experience level: 2-5 safaris
Terrible, don't book with this company
When we asked a quote we received different photos than where he accommodated us. When we arrived we were in shock for the location, we asked to be moved immediately and Mr. Mika told us to pay for the upgrade. For 2 days in Lenchada Camp we had the electricity just for 3h per day, was from 7pm to 10 pm, in the tend wasn’t plate for recharge the cell phone. We booked for 2 persons for 1.700 dollars for 5 days, full board, includes Breakfast/ Lunch/Dinner/Drinking water. Driver/Camp/Hotel/Safari/National Park.
We had to recharge in the fake restaurant (was a small a dirty tend, and the food was terrible, the chef wearing very dirty). No electricity, no water to drink in the camp. We never meet Mr. Mika, he staid away from us.
In the our tour for 5 day were with us others 5 persons. One paid 550 dollars for Lenchada Camp where Mr Mika accomodated us, and the others 4 paid 600 dollars each for a good location in Enrock Camp.
Thanks to the driver for our safari Mr. Andrew from other company we recovered the shock of the terrible first 2 days in Lenchada Camp.
We give the good reviews for the driver Mr. Andrew, and bad reviews for Akoa Africa Tour and Mr. Mika from this company.
Reply from Okoa Africa Tours
Posted on Mar 14, 2023Dear Annarita
We are glad to see your comments but on the camp honestly you know where you were going to stay because your request was 5 days budget camping safari and we sent you detailed itinerary with the names of the accommodations including Lenchada Camp and you agreed with it and booked it on the price our price for 5 days budget joining group safari by 4x4 jeep is 850 usd pp and that is what you paid as per our cost for this safari no one asked you for extra payment for safari and you did a game drive as per the safari program we sent you also you stayed at the accommodations we sent you in the program Nothing was changed in the program. On the electricity there was electricity problem in the area because there was power cut off in that area and we apologise for that. On your comment on Mika he did not see you on your first day of the safari because Mika was not in the city but the office representative by the name Johnson came to picked you at Ibis hotel and gave you the brefing on the safari before departure and then John drove you to the group where you met the group and departure to Masai Mara with Andrew the guide whom recommend well so this shows our commitment to safari as per request. On the drinking water the guides always carry enough water in the jeep so it could be you forgot to take the water from the jeep. Thank you so much for booking your safari with us