The review below is the personal opinion of Raja and not that of SafariBookings.
Terrible experience & customer service
I recently embarked on what was supposed to be an unforgettable adventure with Expeditions Adventures and Safaris, but unfortunately, it turned out to be a complete disaster. From start to finish, my experience with this company was riddled with numerous issues and disappointments that left me frustrated and regretful.
First and foremost, the communication with Expeditions Adventures and Safaris was abysmal. Prior to the trip, I had several inquiries and concerns that I needed clarification on, but their customer service was unresponsive and lacked any sense of urgency. It took weeks and multiple attempts for them to finally address my questions, leaving me feeling neglected and uncertain about the trip.
Upon arriving at my destination, the problems only escalated. The accommodations that were promised during the booking process were far from what was delivered. The room was dirty, with stained bedding and a strong odor that made it unbearable to spend any time in. The bathroom was in a deplorable state, with broken fixtures and a lack of essential toiletries. It was evident that the property had not been properly maintained, and it was a far cry from the advertised luxurious experience.
The tour guides provided by Expeditions Adventures and Safaris were equally disappointing. They seemed disinterested and lacked knowledge about the destinations we visited. Their lack of professionalism was evident in their disorganized approach and inability to provide insightful information. I had hoped to learn and experience the local culture, but instead, I was met with apathy and a mere surface-level tour.
To add insult to injury, the transportation arrangements were a complete nightmare. The vehicles provided were outdated, uncomfortable, and in dire need of maintenance. On multiple occasions, the vehicles broke down, leaving us stranded in remote locations for hours. This not only wasted precious time but also put our safety at risk. The negligence shown by the company in maintaining their vehicles was truly alarming.
Lastly, a lack of empathy and accountability was evident in the owner response. Rather than taking responsibility for the shortcomings of his company, he seemed more interested in deflecting blame or downplaying the severity of the problems we encountered. This lack of ownership and willingness to rectify the situation demonstrated a profound disregard for customer well-being. I have to say the he seemed drunk.
In conclusion, my experience with Expeditions Adventures and Safaris was nothing short of a nightmare. The lack of communication, subpar accommodations, unprofessional guides, unreliable transportation, and poorly executed itinerary all contributed to a deeply disappointing and frustrating journey. I would strongly advise against booking any trips with this company, as they failed to deliver on their promises and left me with a lasting negative impression.
