Discovery Transfer and Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2012)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $350 to $1,200 per person per day (USD, excl. int'l flights)
Reviews
US
Email Haniya | 20-35 years of age | Experience level: 2-5 safaris
If I could rate this tour 0 stars, I would
We traveled with Discovery for a 3 day Sossusvlei tour in Namibia. This was hands down the worse tour I've ever been on in my life. Right from the beginning the tour was riddled with problems. There was a cockroach infestation in the truck. We weren't served breakfast or lunch on our first day. After being picked up, we spent 2 hours handling logistics of the tour (signing papers, picking up camping gear for other travelers, stopping for groceries). These were the least of our problems. They set us off on this tour in a car that had terrible mechanical problems. We drove through 6 hours of gravel road on shock absorbers that were not working causing headaches and three blown tires. Our tour guide left us on a stretch of deserted road (in the car) for 2.5 hours to go get help. Definitely not what anyone would want on their vacation.
Reply from Discovery Transfer and Tours
Posted on Dec 30, 2018Good day Haniya
We would like to offer our deepest apologies for the trouble you had to experience with our company. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again.
This is clearly a mistake at our end and we take responsibility for it. To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible. One more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long time. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you. Best Regards
Best regards;
Management
Email Mr S | 20-35 years of age | Experience level: 2-5 safaris
Perfect holiday destination
We decided to go to Namibia for a tour under Discovery transfer and tours and What a wonderful time I had with my fiance. The tour guide was friendly and patient with us.we saw great views,we were taken to beautiful places and did so many activities.
Email TT Dube | 35-50 years of age | Experience level: 2-5 safaris
An experience never to foget
The tour was amazing. We had an incredible guide who made sure our trip was all about good time no dull moment at all. All our needs were met.Amazing trip indeed
Email Stephanie | 20-35 years of age | Experience level: first safari
Good
I decided to talk my daughter for a vacation and l choose a 8 day tour.The smile and fun my daughter had brought joy to my heart.Emmanuel the tour guide and my daughter clicked from day one and that made my life easier as my daughter is energetic and so was the guide.
Email chipo nicola madebgwe | 20-35 years of age | Experience level: first safari
fanuel is undoubtedly the best tour guide and an awesome human being on our 8 day safari.
i honestly could have easily extended for another week with discovery transfer and tours if had time permitted. He was able to guide us around with ease, teach us places for amazing photos. Thank you again for the awesome trip and memorable moments.
Email Chido | 20-35 years of age | Experience level: first safari
My experience was first of all my first and it was amazing just unforgettable
The services were good, just wat they said I would get I got,which made the experience that much more amazing,excellent communication and customer service in general
Email Tawanda | 20-35 years of age | Experience level: 2-5 safaris
it was time well spent
Discovery Transfer and Tours offers a good service to it's clients. What l liked the most is the fact that they are customer centered.keep up the good work hey
JP
Email Makoto | 35-50 years of age | Experience level: first safari
Flexible and professional service.
It seems that this tour operator focuses on customized tours for relatively small groups or individuals and has great flexibility. If your schedule is not flexible and readymade tours do not fit it or you have a specific request for activities, as I was so, this tour operator can be a good choice. The owner of the operator is very concerned about reputations from customers and you can expect flexible and fair dealing even in the case of an unscheduled event, which can very often happen in Africa. It would be better off informing them of your requests and asking information as much as possible to reduce a risk of miscommunication, which tends to happen in customized tours.
IT
Email Francesco | 35-50 years of age | Experience level: first safari
Great Experience
All Communications were quick and helpful, the welcoming really great, and the safari was great. We saw a lot of animals even if it was not dry season.
CH
Email Giorgio | 35-50 years of age | Experience level: 2-5 safaris
Great customer focus and wonderful quality service
I contacted Discovery Safari to participate into a 3-day tour in Etosha. Mr. Fanuel was very useful to provide all the information I needed with courtesy and very promptly. He went an extra mile first by offering the option to join the tour later in the afternoon (as I would not able to arrive in Windhoek in the morning), and a second time when I had to re-plan the tour, by organizing a private transport for the entire 3-day. I spent the 3 days with a professional driver, Mr. Shawn, who is kind and reliable, ready to help you in any circumstances. I enjoyed so much the tour and I recommend Discovery Transfer and Tours.