Discovery Transfer and Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2012)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $350 to $1,200 per person per day (USD, excl. int'l flights)
Reviews
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Email Bettye | 65+ years of age | Experience level: 2-5 safaris
SCAM: Discovery Transfer and Tours Cancellation Policy
Due to COVID-19, we cancelled our tour scheduled for August 18 via email on June 29. Our message was ignored. Consequently, I contacted SafariBookings on Facebook about this unprofessional behavior. Shortly after the FB posting, a representative of DTT acknowledged our email after 40 days. He informed us the company would not issue a refund. Their Terms and Conditions contain a section entitled "Cancellation Policy".
The wording are explicit in this paragraph and states "the following charges will apply ....30 or more days prior to departure 10% of the total reservation amount". The company is retaining the full 20% of the total reservation amount instead. The cancellation policy is a SCAM! It is intended to lure customers into a false sense of security and trust.This company SHOULD NOT BE TRUSTED. Furthermore, it should be delisted from SafariBookings' website otherwise potential customers will assume they are an ethical. company.
In addition, we told the rep "no further communication is needed". However, Fanuel sent us another repetitive message. This is harassment.
Reply from Discovery Transfer and Tours
Posted on Aug 27, 2020Hi Bettye
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with our company. Our goal is the total satisfaction of our customer, and to provide a positive experience. The must-have been misunderstanding between you and the team. We send our cancellation policy to our clients for them to read and understand our terms and condition before any payment is done from their end. 20% deposit is non-refundable and clearly stipulated in our T&C. The 20% deposit is used by the operators to secure accommodations that are part of the itinerary you have chosen. Please take notes that all lodges and Hotels in Namibia requires 20% deposit for any provisional booking made by tour operators. We are sincerely sorry that you misunderstood our terms and condition.
Fanuel
Email Nelao | 20-35 years of age | Experience level: 2-5 safaris
Professional, friendly and efficient
Great service, efficient, friendly, experienced
We did the 10 days’ safari throughout Namibia. Everything was very well organized and we were very pleased with the driver-guide, the vehicle, and the accommodation. And we managed to see it all during our tour. Discovery Tours was very well-organized, I will surely come back again and use their services in the future.
Email Steven K | 50-65 years of age | Experience level: 2-5 safaris
Top notch service
Everything from emails correspondence, whatsapp chat was extremely spot on. The guide was knowledgeable and very helpful. I will return to Namibia again, what a wonderful experience it was. Thanks to Discovery Transfer and Tours!
MA
Email Sean M | 20-35 years of age | Experience level: over 5 safaris
Reliable
The tour was well organized by Mr Fanuel. The guide Shawn was kind and well informed about the destination
Email Lancia | 35-50 years of age | Experience level: 2-5 safaris
Make your journey safely and reassure as their very passionate of what they do moreover I’m going my
It’s a very affordable...as they can pick you up from airport depending on your vacation
I have always use Discovery Tour
And they have wonderful hospitality and tour guide as for experience.
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Email Milly | 35-50 years of age | Experience level: 2-5 safaris
Resourceful
I wanted to visit Namibia and had no idea where to start so I googled and discovered "Discovery Safaris". They made my trip exceptional, the company was very accommodating and arranged to pick me up from a boarder crossing. I provided my wish list and they organized everything including an unforgettable visit with the Himbas. My tour guide was very knowledgeable and personable so the long drives were a breeze and filled with laughter. I'll definitely recommend this company.
Email Nitu Palmer | 50-65 years of age | Experience level: over 5 safaris
Exceptional service and 5 star tour.
We really enjoyed our Namibia Safari with Discovery Transfers and Tours. The owner of the company Fanuel actually accompanied us on the tour and he made sure we were well looked after. He was a very personable man and we had great fun and laughter with him. I highly recommend this company for their expertise and high quality of transportation, tours and accommodation we enjoyed. Thank you Fanuel.
FI
Email Marja | 20-35 years of age | Experience level: 2-5 safaris
Safe, gentle and budget-friendly.
I was satisfied with the tour. I had unforgettable experiences. The price-quality ratio is good and customer service is easily accessible.
Email Rodrick Bango | 35-50 years of age | Experience level: over 5 safaris
Simply the best
Lucas was amazing, his deep knowledge in African fora and fauna is beyond imagination, his seamless deep of interaction is good, above all Lucas is no ordinary Safari Guide...but the best
Email Snowie | 20-35 years of age | Experience level: first safari
Top notch
I was delighted to have experienced such lovely staff and enjoyed my tour