Discovery Transfer and Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2012)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $350 to $1,200 per person per day (USD, excl. int'l flights)
Reviews
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Email Bettye | 65+ years of age | Experience level: 2-5 safaris
SCAM: Discovery Transfer and Tours Cancellation Policy
Due to COVID-19, we cancelled our tour scheduled for August 18 via email on June 29. Our message was ignored. Consequently, I contacted SafariBookings on Facebook about this unprofessional behavior. Shortly after the FB posting, a representative of DTT acknowledged our email after 40 days. He informed us the company would not issue a refund. Their Terms and Conditions contain a section entitled "Cancellation Policy".
The wording are explicit in this paragraph and states "the following charges will apply ....30 or more days prior to departure 10% of the total reservation amount". The company is retaining the full 20% of the total reservation amount instead. The cancellation policy is a SCAM! It is intended to lure customers into a false sense of security and trust.This company SHOULD NOT BE TRUSTED. Furthermore, it should be delisted from SafariBookings' website otherwise potential customers will assume they are an ethical. company.
In addition, we told the rep "no further communication is needed". However, Fanuel sent us another repetitive message. This is harassment.
Reply from Discovery Transfer and Tours
Posted on Aug 27, 2020Hi Bettye
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with our company. Our goal is the total satisfaction of our customer, and to provide a positive experience. The must-have been misunderstanding between you and the team. We send our cancellation policy to our clients for them to read and understand our terms and condition before any payment is done from their end. 20% deposit is non-refundable and clearly stipulated in our T&C. The 20% deposit is used by the operators to secure accommodations that are part of the itinerary you have chosen. Please take notes that all lodges and Hotels in Namibia requires 20% deposit for any provisional booking made by tour operators. We are sincerely sorry that you misunderstood our terms and condition.
Fanuel
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Email Haniya | 20-35 years of age | Experience level: 2-5 safaris
If I could rate this tour 0 stars, I would
We traveled with Discovery for a 3 day Sossusvlei tour in Namibia. This was hands down the worse tour I've ever been on in my life. Right from the beginning the tour was riddled with problems. There was a cockroach infestation in the truck. We weren't served breakfast or lunch on our first day. After being picked up, we spent 2 hours handling logistics of the tour (signing papers, picking up camping gear for other travelers, stopping for groceries). These were the least of our problems. They set us off on this tour in a car that had terrible mechanical problems. We drove through 6 hours of gravel road on shock absorbers that were not working causing headaches and three blown tires. Our tour guide left us on a stretch of deserted road (in the car) for 2.5 hours to go get help. Definitely not what anyone would want on their vacation.
Reply from Discovery Transfer and Tours
Posted on Dec 30, 2018Good day Haniya
We would like to offer our deepest apologies for the trouble you had to experience with our company. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again.
This is clearly a mistake at our end and we take responsibility for it. To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible. One more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long time. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you. Best Regards
Best regards;
Management