THE A TEAM
Axis Africa Expedition & Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2016)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $280 per person per day (USD, excl. int'l flights)
Reviews
Email Kandice | 35-50 years of age | Experience level: 2-5 safaris
It was ok, but overpriced and kind of sketchy
The van was comfortable enough but very old and without AC, so be prepared for that. Our driver was nice, the places we stopped for food were not clean. (Bring toiler paper and hand sanitizer with you) All the restaurants are buffet style and left in serving wear that was sitting out for much longer then I feel is safe.
We were meant to go into the Masai Mara for 2 days, but the driver talked us into only going for one "extra long" day, which was only an hour longer then the day was originally meant to be. He also told us we could go into the Serengeti and instead took us to the border and told us that was it. In the end we paid for two days when we only had about 12 hours, allowing them to pocket the extra cash that would have been spent on the next days entry fee.
The place we camped was ok, not like it was pictured but it was acceptable and the people who worked there were nice. There was an overwhelming pressure from Axis to pay up front and in cash. One day included a picnic lunch, which was precooked chicken that wasn't kept in a cooler, but in cardboard box and ended up giving me food poisoning. I would recommend brining your own snacks.
After the trip we were informed that they are being looked into for questionable practices.
I wouldn't book with them again, especially since there are rumors surrounding the legitimacy of their practices.
Reply from Axis Africa Expedition & Safaris
Posted on Mar 26, 2019Hi Kandice
We are very disappointed for this negative feedback that you have chosen to share , there is no way that one can go to Serengeti national park in Tanzania the same day he is doing Masai Mara, the program indicated very well that during the full day you will be inside Masai Mara park and visit the Masai Mara river which is close to the border separating Masai Mara and Serengeti, no where we mentioned that you will cross to enter Serengeti on this day, this is a language misunderstanding that you did not understand even after explaining to you physically.
About the food, we highly apologize, we have since made the camp partner aware of this case and they have promised to change there packaging of picnic lunch.
About overcharging, that's also not so, you were doing a safari that is longer compared to the rest in your group and that would only mean a slightly higher price for you.
We would like to clarify that we are not illegitimate company as you have mentioned, we have an office which you came to and are licensed by the government, this was a case of misunderstanding on the wording of the itinerary, which if you engaged us we have amicably resolved.
We however believe that the customer /client has to be always right and therefore highly apologize for everything that went negative.
US
Email Astrid | 35-50 years of age | Experience level: 2-5 safaris
If you book with Axis Africa, make sure Jeff is NOT your guide
To be clear, it wasn't all bad. The booking went fine, the agent was informative and helpful, the price was right, and the tented camp we stayed in was pleasant. But what you need most on a tour is a tour guide, and Jeff was anything but. He was our driver, and nothing more.
At the beginning of day 1 Jeff told us to ask questions, and generally one would expect those questions to be answered in addition to the guided tour, but what we got was a few, simple words to answer questions, and further questions seemed unwelcome. In what probably amounted to 20+ hours in the vehicle over 3 days, he maybe said a total of 200 words to us. He would stop, point, and say "impala" (or something similar) and then continue once we were finished taking photos. We got no information about the reserve, the animals, or what to expect from the day. Over several meals at the camp we heard all the other groups talking about what great guides they had and that saddened/angered me.
So, my review is simple: If you book with Axis Africa make sure Jeff is NOT your guide.
EC
Email Elena | 35-50 years of age | Experience level: 2-5 safaris
do not perform scheduled tour
chose by rating, not my first safari. feeling that the comments are paid. instead of 3 promised visits to Maasai Mara. only 1, they got underweight back to the hotel, the guide did not hug anything, pulled from the place so that everyone flew around the cabin. people were stuffed into the car like sardines in a jar.