Foot Slopes Tours & Safaris

Reply from Foot Slopes Tours & Safaris

Hello Sandra,

We thank you for the feedback,

You had booked with us this tour and you cover all the above which you had requested https://www.safaribookings.com/tours/t11708 is it different for what we offer you? even safaribookings.com can proved what you have requested here on this booking platform!!!

You had planned to arrive on 7th October 2017 18.00 at Arusha airport but your flight late and arrived at 18:20pm and our pick driver was there waiting for your arrival how come you write we had late for picking up you?

=Can you let us know which part of the tour you didn't covered?

=Every day after your tour you meet our team and discussed with them about the time of pick and tour start is it right?

Day1 Arusha to Tarangire:

Pick up 8:30am Departure 9:00am you were only 4 pax and your driver guide was Marrit we was there during the departure time

-After you back from the safari you meet one of our team and discussed with him about the next day and you meet driver together with guide as well


Day2: Arusha to Masai Village

Pick at 7:00am you guide was Mr Paroko

-When you back from the Masai Village you meet our team together with the same guide and driver planning the time of pick and departure time for kilimanjaro in the next day

Day 3 Arusha to Kilimanjaro day Trek

Pick up 7:00am Departure 7:30am Our guide and driver was in the hotel on time but one of tourist late to wake up,through told her departure is at 7:30am, and she apologized for her late, is it fair to left her and not get to mountain? after Kilimanjaro our driver drop her to Keys Hotel in Moshi and you back to Arusha

=Even we picked up her from keys hotel and drop her to JRO she was there waiting for us, why don't you wait us?? we had planned pick up is at 7:30am drop you off to Meza Luna and not as you said to Airport!

=We know all time of pick up of our clients and drop off time, even you can asked other clients who travel with us

=The last day of the tour the drop of it will be at Shuttle bus and not airport and departure time for the shuttle was 8:00am from Meza Luna and we told you the pick it will be at 7:30am and drop off to Shuttle but you take another one, we had told you one of our team will come at the hotel for picking and you had already in the tax and told you he come for taking you shuttle but you told him that you was already late, even you tell can you take our T-shirt gift for you?reply is your already late but when you get to shuttle you have still time to wait for departure

-For us we never mis organized the tour to our clients, what you request is what we offer



We had never late to take any of our clients to what they booked with us, May be you forget what you had booked but the above is the tour you booked and we put the phone number of the guide who take take to the tour because everyday before the tour one member of our team meet you and discussed about time

-Why don't tell us we are late when we meet you every time after your excursion? The pick and departure time for your tour was the same as we had discussed, if then the above email and telephone number from our guide and driver is proved information

-Is the time we planned together with driver and guide go opposite?




We thank you for the feedback any way

With kindly regards

Team

FOOT SLOPES TOURS & SAFARIS