Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 77
  • 4 star 11
  • 3 star 3
  • 2 star 4
  • 1 star 4

Sort By: Date Most Helpful Rating 1-10 of 99 Reviews
Laura   –  
Estonia EE
Visited: October 2024 Reviewed: Nov 3, 2024

Email Laura  |  35-50 years of age  |  Experience level: first safari

Best family adventure Nairobi - Amboseli - Tsavo East - Diani
5/5

My family explored Amboseli and Tsavo East parks with Bienvenido Kenya Tours in October and we had the best time seeing giraffes, elephants, zebras, lions, and even a cheetah. It was 10 us of travelling and we booked 2 safari jeeps for 4 days taking us from Nairobi to Diani with stays at Sopa Lodge and Voi Wildlife Lodge. Our drivers Daniel and Paul were very kind and knowledgable, and took great care of us.

Akos Zoldhegyi   –  
Hungary HU
Visited: September 2024 Reviewed: Oct 21, 2024

Email Akos Zoldhegyi  |  20-35 years of age  |  Experience level: first safari

Reliable and good tour operator
5/5

We took part in a 3-day Masai Mara Safari and a 1-day Amboseli Safari. I am happy to recommend it. Before the program, they answered all my questions by email with a very short deadline. The safari was fantastic, we saw lots of animals. Our guide was kind and always made sure we saw all the animals possible. It was a fantastic experience.

Tracey   –  
United Kingdom UK
Visited: September 2024 Reviewed: Oct 16, 2024

Email Tracey  |  35-50 years of age  |  Experience level: first safari

Great communications, value for money
5/5

Kennedy was super responsive over email while I was looking at booking. Went with Bienvenido purely based on the pre booking communications. The safari was very well organised, you will be in a group with people who have booked via other providers, so many offer the same tour, after speaking to the other group members Bienvenido were slightly cheaper and Kennedy was way more responsive.

Accommodation is budget, but comfortable, clean and has everything you need. If you're lucky enough to get Stanley as a tour guide you'll have an amazing time, he really did make the tour what it was. Friendly, knowledgeable, funny and super amazing, went out of his way to make sure we had the best time, Stan you rock!!

If you have a suitcase/big backpack, you can leave it at the office in Nairobi, and take a smaller bag, you can either collect on the way back via the office or they will meet you near the airport to drop it off.

Well organised, on time for everything and I don't regret picking them for a second, thank you.

Jerrell   –  
United States US
Visited: October 2024 Reviewed: Oct 14, 2024

Email Jerrell  |  35-50 years of age  |  Experience level: first safari

Our Tour operator was very accommodating and promo on all messages.
5/5

My family and I was very pleased with the tour from the early stage of inquiring about the safari to the accommodations of booking. We were also excited about booking our stay at the Jambo Mara. The place was worth the additional $$. Lastly, we could go on and on about our tour guide, Ken. He was very friendly, knowledgeable, and helpful in our experience. He’s someone that we could count on every step of the way.

Ben   –  
United Kingdom UK
Visited: September 2024 Reviewed: Oct 1, 2024

Email Ben  |  20-35 years of age  |  Experience level: 2-5 safaris

Bespoke holiday at bargain price. Impeccable service
5/5

I did quite some research upon safari holidays, since they can be quite expensive.

I was impressed at Bienvenido's prices and enormous arrays of safari options. I was enthused by the trip from Nairobi to Mombasa, covering game parks along the way. It saved us needing the hassle of an internal flight.

Communication was excellent, Kennedy was clear and helpful. The trip could be fully customised - a bespoke tour without the crazy price.

I was almost wary of how much cheaper Bienvenido were, compared to the competition. There was no reason for concern. We were picked up by Jed, our star driver. He was absolutely fantastic, all week. We had laughs, good conversation, and he was extremely committed to us getting everything out of the trip that we could. He drove an enormously long day through the Masai Mara, working tirelessly. He dragged every minute out of Nakuru park, getting us back through the gate just before closing. He took us to Lake Naivasha, on the way between Nakuru and Amboseli, which made the day far longer (he then pushed on with the drive, keen for us to see Mount Kilimanjaro before sunset). Jed was a hero for us.

Bienvenido offered us 3 tiers of accommodation. We chose the most basic. I thought that it might be quite primitive, but there was no problem whatsoever. Even with the cheapest option, Bienvenido find you comfortable and pleasant accommodation. It ranged from being a bit limited at Miti Mingi camp in Masai Mara, to an actual hotel in Nakuru, to a lovely big "tent" in Amboseli, to a cute lodge in Tsavo.

The minibus was more comfortable than expected. A Land Cruiser would have been slightly better, but that naturally comes at greater cost. It was the only small element that felt slightly less premium on the tour. However, the minibus is a remarkable off-road vehicle, and a 6 foot person can easily stand up when the roof is lifted for a game drive.

Overall, I cannot recommend Bienvenido highly enough. They are a fairly small company that are completely committed to providing amazing tours. I wish them every success, which would be thoroughly deserved.

Tara   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 20, 2024

Email Tara  |  35-50 years of age  |  Experience level: 2-5 safaris

Great value well organised budget safari
5/5

Me and my friend just finished a 6 day safari and everything was fantastic. Our guide Stanley was wonderful, he was a fantastic driver on tough roads, was knowledgeable and really put effort into finding all the animals for us! We will miss you Stanley! Both camps we stayed at were great and food was tasty and plentiful. 10/10 would recommend this company for everything.

Rodney and Wendy   –  
United States US
Visited: August 2024 Reviewed: Aug 25, 2024

Email Rodney and Wendy  |  50-65 years of age  |  Experience level: first safari

He was knowledgeable, accommodating, punctual and engaging and he navigated the safari well.
5/5

Our experience was fantastic! Communications flowed perfectly from USA to Kenya and back. We chose Bienvenido for the itinerary and the affordability. We have no regrets whatsoever! Our tour operator navigated the safari with skill and precision. His patience allowed us to come home with the most amazing pictures. I would love to do business with Bienvenido again!

Massimo   –  
Italy IT
Visited: August 2024 Reviewed: Aug 9, 2024

Email Massimo  |  65+ years of age  |  Experience level: over 5 safaris

Nice experience
5/5

I went on a safari in the Masai Mara with Bienvenido in the first week of August 2024. It was a great experience with other people inside a minibus adapted for the route in the savannah. I definitely recommend this Kenyan agency

Jody   –  
Bahrain BH
Visited: August 2024 Reviewed: Aug 6, 2024

Email Jody  |  35-50 years of age  |  Experience level: 2-5 safaris

Kennedy was extremely responsive, helping and advising on transfers and taxis.
5/5

We chose an 11 day Kenya and Tanzania tour and are a family of three. Kenya accommodation was permanent tents and budget hotels and Tanzania was camping in tents and some budget lodges. For us, this was perfect, but there are options to avoid camping in tents. The food was always good and lots of healthy options. Lunches in the National Parks was a particular highlight - particularly Tangarine National Park and the monkeys that stole our banana!

As for our guides and the safaris, we were blown away! James in Kenya was extremely knowledgeable and a reassuring presence, navigating tricky roads and late nights into campsites. We trusted him and enjoyed his company.

In Tanzania, we had different guides on different days. This was a good thing, as we had the insight of different people. We did have an issue one day, and this was very promptly resolved by Kennedy.

We absolutely loved this tour - it was an absolute highlight to experience the wildlife in such close proximity and have the advantage of such knowledgeable guides. We cannot recommend this tour enough and feel we also travelled within our budget. We have family memories that will stay with us forever.

Nadine   –  
Qatar QA
Visited: July 2024 Reviewed: Jul 28, 2024

Email Nadine  |  35-50 years of age  |  Experience level: first safari

Fantastic organization, caring Guide and amazing customer service
5/5

I definitely recommend this company. We did a 5 day shared Safari, Masai Mara/Nakuru/Naivasha. They worked out the best option for us, and the price was really good compared to other companies. Everything was well organized and worked smoothly. Kennedy was always quick to answer all of our questions before hand and Richard, our guide was absolutely amazing. I will always have fond memories of this trip.

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 77
  • 4 star 11
  • 3 star 3
  • 2 star 4
  • 1 star 4
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