Reviews

Sort By: Date Most Helpful Rating 21-30 of 99 Reviews
Florian   –  
Germany DE
Visited: February 2020 Reviewed: Feb 26, 2020

Email Florian  |  35-50 years of age  |  Experience level: 2-5 safaris

Safari to Aberdares, Samburu and Ol'Pejeta
5/5

After my first Safari I decided to go a little of the normal path and visit the area around Mount Kenja.

As the last time, communication and booking was fast and without problems. Requests for changes in the Itinerary were immediately acted upon.

The driver again was reliable, even though the car itself had minor technical difficulties. The lodges were spectacular, the parks and the wildlife were diverse and stunning.

Florian   –  
Germany DE
Visited: November 2019 Reviewed: Dec 10, 2019

Email Florian  |  35-50 years of age  |  Experience level: first safari

Private Safari to Amboseli and Tsavo
5/5

Organization of the trip was perfect, I was very pleased with the e-mail contact, availability and overall organization. The agreed Itinerary was kept to 100%, the pricing was very reasonable.

The driver/guide (Daniel) did a very good job even though conditions were sometimes difficult because of the rain. For me he was explaining just enough while at the same time giving me time to enjoy for myself. I always felt safe in the car and think I saw the most I could. The car itself was well maintained and comfortable.

The accomodation in Amboseli was very basic, while still clean and adequate (maybe I would choose an accomodation inside the park next time). The Tsavo accommodations were both amazing (Voi Safari Lodge and Ngulia Safari Lodge).

Due to the time of year, the parks presented on their greenest site, even though spotting animals was more difficult. I did nevertheless see most of the "trademark" animals and was very happy with that.

Overall, I would definitely recommend a Safari with Bienvenido.

Fabiana   –  
United States US
Visited: August 2019 Reviewed: Oct 26, 2019

Email Fabiana  |  35-50 years of age  |  Experience level: over 5 safaris

3 days maasai mara with Bienvenido kenya safari
5/5

I contact many company in kenya but i chose this company because their rates were within my budget and they were very fast to reply to my emails.I recommend this company to any one travelling to kenya

Isabella   –  
Italy IT
Visited: August 2024 Reviewed: Sep 3, 2024

Email Isabella  |  20-35 years of age  |  Experience level: first safari

Unforgettable Safari in Kenya - August 2024
4/5

I just finished an incredible 5-day safari in Kenya with the company "Bienvenido Kenya Tours and Safaris" and I wanted to leave my review because I had read them all before leaving, so I hope it can be useful to someone!

We spent the two days exploring Lakes Naivasha and Nakuru, and the next three days in the Masai Mara. The places we visited were truly spectacular and worthy of documentaries. Seeing all the "Big Five" was a breathtaking experience, and the Masai Mara gave us landscapes and encounters with wildlife that we will hardly forget. So in general the lakes are beautiful, but the Masai Mara is absolutely not to be missed.
A special praise goes to our driver, who demonstrated extraordinary skill in driving even on bumpy and dangerous roads. He was friendly, kind and always available, happily accommodating our requests to stay longer to observe certain animals. His punctuality and professionalism made the trip even more enjoyable.

However, it is right to highlight some aspects that could be improved. Low-cost safari organizations, and I mean all companies in general from what I perceived, are very disorganized. We often changed groups and found ourselves having to wait for the time to collect participants from different hotels, which caused delays and an increase in the time spent in the car. Also, on the first day we had to use a private car due to the lack of available seats in the compartments, after waiting two hours at the meeting point, creating a bit of confusion at the beginning... Finally, of lesser importance, it should be considered that in group safaris it is possible to come across different types of people and the group dynamics can influence the general atmosphere.

Despite these small inconveniences, I would do the safari again tomorrow without hesitation. It was a unique and fascinating experience, which I highly recommend to anyone who wants to live an unforgettable adventure in Kenya.

(automatic translation from Italian)

Rodney and Wendy   –  
United States US
Visited: August 2024 Reviewed: Aug 25, 2024

Email Rodney and Wendy  |  50-65 years of age  |  Experience level: first safari

He was knowledgeable, accommodating, punctual and engaging and he navigated the safari well.
5/5

Our experience was fantastic! Communications flowed perfectly from USA to Kenya and back. We chose Bienvenido for the itinerary and the affordability. We have no regrets whatsoever! Our tour operator navigated the safari with skill and precision. His patience allowed us to come home with the most amazing pictures. I would love to do business with Bienvenido again!

Massimo   –  
Italy IT
Visited: August 2024 Reviewed: Aug 9, 2024

Email Massimo  |  65+ years of age  |  Experience level: over 5 safaris

Nice experience
5/5

I went on a safari in the Masai Mara with Bienvenido in the first week of August 2024. It was a great experience with other people inside a minibus adapted for the route in the savannah. I definitely recommend this Kenyan agency

Nicolette   –  
United States US
Visited: July 2024 Reviewed: Jul 9, 2024

Email Nicolette  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Nicolette and not that of SafariBookings.
Bumpy start but great execution
3/5

The trip started as planned. I received help straightening out my flight and required documents for 30 dollars a person. The transfer ride was on time but cost 15 dollars coming from a few minutes outside of Nairobi (a rip off). When we arrived at the bus, it was filled completely and somewhat squished but as expected. Before leaving, the tour group notified me that I had an unpaid balance and when going to pay my 75 dollar balance (flight help for two people and a transfer fee), I was told that I owed an additional 50 dollars because they forgot to add a surcharge on the credit card I originally paid with. Arguing over this delayed the start of the trip by about an hour and left everyone frustrated. After leaving, everything was smooth again. The guide was friendly, made sure we were comfortable and had everything we needed. We stopped for self serve lunch at restaurants and were provided food but not drinks. When arriving at the park everyone’s passports were collected and taken out of sight for over ten minutes for check in. That was alarming, but worked out. Our tented cabin was double layered and did surprisingly very well keeping out bugs and rain. The room had a full sized bed and a twin bed, both canopy styled with netting to also keep out bugs. We had a bathroom with a flushing toilet, but the shower nozzle didn’t work. Also coming during a rainy season meant black outs and inconsistent WiFi access. Our things seemed to be left untouched when leaving for the safari run. The guide was enthusiastic and dedicated to finding all the interesting scenes. He made sure to get as close as possible and made sure we had the best angle to see everything and get good pictures. He gave brief synopses on the animals and answered all our questions. He was a fantastic driver and knew his way around the park and how to get through the muddy patches without getting stuck. I would definitely go again but I would pack tons of my own snacks and liquids, and I would pay for everything in cash and refuse any additional services.

Laszlo Pa   –  
Hungary HU
Visited: March 2024 Reviewed: Mar 22, 2024

Email Laszlo Pa  |  35-50 years of age  |  Experience level: first safari

The organizational work is done well
5/5

We paid for a 5-day safari, but others in the minibus paid for 7 days. The first 4 days were together and we said that we would not go further to Amboseli National Park. After a frightened look, the driver called and found out that my family was being taken by another car.

We received special help in buying train tickets and getting to the train station.

I hope to see you again!

The national parks are wonderful, they exceeded all my expectations. Fantastic adventure, and we got an extra experience for free: Getting stuck in the mud with a minibus.

Ian   –  
Netherlands NL
Visited: February 2024 Reviewed: Mar 16, 2024

Email Ian  |  20-35 years of age  |  Experience level: 2-5 safaris

Great experience and amazing nature. Communication could be a bit better.
4/5

We had a very satisfactory experience during our 8 day tour that included Masaai Mara, Tangarire, Serengeti and Ngorongoro. The safaris were amazing. Although we opted for the budget tour, we were surprised a few times with upgrates in our accomodation. Food will not be a highlight of this trip as it's not usually not very varied.

The guides drove us around the parks and they make a huge effort to show us all the animals. They would always stop if you ask for and wait for you to take pictures. However, they not always provide a lot of information about the animals all the organizational details. They mainly focus on driving and show us the animals.

In general the tour was very well organized and everything worked out, but the communication could be a bit better. Bienvenido mixes a couple of other tour operators, which was not clear to us, so a few times we didn't fully know where to go or who to follow. We also didn't have enough information of the logistics to move around and we had some last minute changes, although we understand that it's not easy to put such a trip together. We have to say though that Kennedy answered all of our emails and messages straight away and was very helpful.

Susanne   –  
Austria AT
Visited: March 2024 Reviewed: Mar 12, 2024

Email Susanne  |  35-50 years of age  |  Experience level: 2-5 safaris

They organite well for you
5/5

The communication went very good, they organize everything for you. Although you have to be prepared for some little changes in itinery, but nothing tragedic. They try everything for you.

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 77
  • 4 star 11
  • 3 star 3
  • 2 star 4
  • 1 star 4
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