One of our experienced guide and staffs
Bienvenido Kenya Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 1992)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $110 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
RU
Email Dmitrii | 50-65 years of age | Experience level: over 5 safaris
A reliable, responsible operator with an excellent program.
The route was built very competently. Every day complements with new interesting impressions. We already had the experience of independent safaris, so there was something to compare with!
The whole program is very well described on the site. Everything is true! Camping is fairly simple, but everything you need is there. Special thanks to our driver Felix, who did everything so that we could see as many animals as possible! That was great! His recommendations for the route, such as a boat trip or self-guided bike ride, were not part of the main program, but were very helpful and interesting. The car is not new, but comfortable and clean! If you need to buy something, call in, change money - it's easy to decide with the driver! By the way, just such a car is much more convenient for viewing in a group than modern jeeps. More space inside the cabin.
The food along the route is very good.
A little about payment. It is necessary to list the part ahead. It is not a quick process, it takes about two weeks for an international transfer. Don't worry, everything is secure, but consider this when booking. The rest must be paid in cash at the start of the safari.
A very good company. Friendly people. Prompt solution to all problems. We recommend cooperation with her!
Best wishes! Dmitrii, Alena!
US
Email Nick | 35-50 years of age | Experience level: first safari
Overall, I give you 3 stars as customer service wasn't the best. Our safari driver was very good!
Last month our travels in Kenya were to Masai Mara (2 days/2 nights), followed by a hotel resort stay in Diani Beach (2 day/2 nights). Leading up to this booking with Purity and Bienvenido, I researched several different companies, some of which were not on safaribookings.com, etc. One of these companies had great customer service, and I was nearly ready to commit and book, however, given the fact he didn't take credit card payments, I backed out of it completely. I explained this to Bienvenido and was looking for good service and more convenient payment options. Despite the fact I mentioned this, I found it difficult to book since I was 2 continents away (and there was a 9 hour time difference). I had higher expectations with Purity, and customer service is so very important to me, I found the process of things very strange and just different. We were asked to send different information and documents later on and it just wasn't as organized as it should've been. The service was kind and courteous all along, but there was too much of a delay in getting back to me about what we needed. Perhaps it's due to experience and it's a newer company, but I don't know why for sure. However, I did appreciate (eventually) having our transfers all set up, but again it was very last minute that we received the info. We would ask Purity for the details, but then sometimes there was no response. Delayed again. However, she would always get back to us, told us to relax and be patient. I'm not sure why if I paid in advance and was on top of things and diligent, why we had to wait sometimes days after she originally said she'd get back to us. This was my first safari, and the actual safari was spectacular. The wildlife was out of this world! The tent in Miti Mingi was just okay, with some electrical problems at times and there was NO hot water. That definitely lowered the score. On the flip side, what did raise the overall score was our safari driver, Boniface (I hope I have this correct)! He was such a great driver, very personable, patient, and went out of his way for us. It was excellent customer service. Good job!
The second leg of our travels took us to Diani Beach. However, before we got to the beach, we had to travel 5.5-6 hours from Masai to Nairobi. Due to the hard rains the evening before, we had to take a detour, so this ended up delaying us far too long. Some of the safari group members were forced to leave early with us instead of staying one more day (one group member was not too pleased). It made me feel a bit uncomfortable, but I tried to ease the situation for him. Whether he complained to management or not, I do not know. He became a friend to me however. :) Great members on the trip made for a fun time also! Anyway, Boniface dropped all of us off, somewhere about 2 hours from Nairobi (where each person picked up their transfers). I was getting nervous and he reassured me you guys will make your flight to Ukunda (Diani Beach). It turned out everyone else in both safari vans had been picked up for their transfers before us. That left us all alone still waiting! We had a 3:20 flight and it was not until about 1pm I believe before our driver picked us up (with our luggage). Imagine that. Not what either of us wanted for sure. He drove like a madman and obviously knew he was under pressure and stress. It was like the Daytona 500 (which is today as I write this), and he somehow got us to the airport about 2:45. At this point we still had to go through security and pass through the other one after being dropped off. We raced to the gate, said we were in a hurry, and somehow...with all of this craziness and stress of thinking we would miss our flight for sure...I asked the woman behind the check in counter if the gate was still open...and she said, "Yes!" Amazing. It was way too close for comfort, but we made it. It was a miracle that we made it. However, this could have been avoided with much better planning on the company's part. That's why it is best to get to the airport 2-3 hours beforehand, esp. when you hire a company to plan everything for you. I think I'd go with another company next time, however, the trip as a whole was priceless. My first trip to Kenya was incredible! Thanks for reading. I hope you publish this, because Bienvenido Kenya Tours can learn a lot from our experience, as well as others. I am appreciative for some of your efforts, we were just disappointed in some of the service as a whole. I had higher expectations than what we received.
CI
Email José Ferreira | 65+ years of age | Experience level: 2-5 safaris
Bienvenido-One day at Amboseli Excellent
The safari was excellent, the guide Daniel was above expectation. He knows is job and he has been very good, safe driving knowledge about animals, birds and sites.
Look forward to repeat this experience may be at Masai Mara.
Bienvenido...the ultimate experience
We booked 2nights 3days the Masai Mara, and we wanted to stay longer, bienvenido was recommended to us by a friend. Their communication, driver guide, choice of hotel was perfect! We can't wait for our next holiday with Bienvenido.
Life time experience at Maasai Mara
Really had an awesome experience at Maasai Mara, great briefings, knlwledgeable driver who ensured that we missed no detail . Was lucky to spot the Big Five amongst other wildlife . Just witnessed the Eigth wonder of the World at destination Mara, had value for our monies.
Thank you Bienvenido Kenya Tours & Safaris.
Highly recommend them without any reservation.
They are the best to offer tours! My experience was one of the best.
The communication was very much ok.The service was excellent
I and my friend we decided to visit the Bienvenido Tours and Safaris .we connected Nakuru,Masai Mara
Bienvenido Kenya Safaris is very nice and a better place to stay
Best Safari have Ever had.
Best holiday trip with my family.BienvenidoTours and safaris went beyond our expectations in our last family trip. We had an excellent trip experience to Nakuru, Maasai Mara, connection to Mombasa and back to Europe.The package was also very friendly and services were excellent. I highly recommend them
Perfect! 4 Days 3 Nights Safari
I booked last minute with Bienvenido for a tour in Kenya and they were quick to respond and organized for me a trip. We had a tour van all to ourself, no sharing,the guide was able to show us almost all wildlife, he could liais with other guides...the service and accommodation was incredible!!
Thankyou bienvenido!
Awesome experience thanks to Bienvenido Kenya Tours and Safaris
I visited some of the parks in Kenya and it was beautiful beyond my imagination. Thanks to Purity (the owner) who was quick to respond to the mails, customize a trip for us and even met us prior to our tour and very punctual at that. We visited some parks like Lake Nakuru and we were lucky to spot almost all the wildlife. The services and accomodation was excellent.Our driver Ken was well conversant with the parks and very kind. Thankyou Bienvenido for making our trip memorable.I highly recommend them.