One of our experienced guide and staffs
Bienvenido Kenya Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 1992)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $110 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IT
Email Isabella | 20-35 years of age | Experience level: first safari
Unforgettable Safari in Kenya - August 2024
I just finished an incredible 5-day safari in Kenya with the company "Bienvenido Kenya Tours and Safaris" and I wanted to leave my review because I had read them all before leaving, so I hope it can be useful to someone!
We spent the two days exploring Lakes Naivasha and Nakuru, and the next three days in the Masai Mara. The places we visited were truly spectacular and worthy of documentaries. Seeing all the "Big Five" was a breathtaking experience, and the Masai Mara gave us landscapes and encounters with wildlife that we will hardly forget. So in general the lakes are beautiful, but the Masai Mara is absolutely not to be missed.
A special praise goes to our driver, who demonstrated extraordinary skill in driving even on bumpy and dangerous roads. He was friendly, kind and always available, happily accommodating our requests to stay longer to observe certain animals. His punctuality and professionalism made the trip even more enjoyable.
However, it is right to highlight some aspects that could be improved. Low-cost safari organizations, and I mean all companies in general from what I perceived, are very disorganized. We often changed groups and found ourselves having to wait for the time to collect participants from different hotels, which caused delays and an increase in the time spent in the car. Also, on the first day we had to use a private car due to the lack of available seats in the compartments, after waiting two hours at the meeting point, creating a bit of confusion at the beginning... Finally, of lesser importance, it should be considered that in group safaris it is possible to come across different types of people and the group dynamics can influence the general atmosphere.
Despite these small inconveniences, I would do the safari again tomorrow without hesitation. It was a unique and fascinating experience, which I highly recommend to anyone who wants to live an unforgettable adventure in Kenya.
(automatic translation from Italian)
NL
Email Ian | 20-35 years of age | Experience level: 2-5 safaris
Great experience and amazing nature. Communication could be a bit better.
We had a very satisfactory experience during our 8 day tour that included Masaai Mara, Tangarire, Serengeti and Ngorongoro. The safaris were amazing. Although we opted for the budget tour, we were surprised a few times with upgrates in our accomodation. Food will not be a highlight of this trip as it's not usually not very varied.
The guides drove us around the parks and they make a huge effort to show us all the animals. They would always stop if you ask for and wait for you to take pictures. However, they not always provide a lot of information about the animals all the organizational details. They mainly focus on driving and show us the animals.
In general the tour was very well organized and everything worked out, but the communication could be a bit better. Bienvenido mixes a couple of other tour operators, which was not clear to us, so a few times we didn't fully know where to go or who to follow. We also didn't have enough information of the logistics to move around and we had some last minute changes, although we understand that it's not easy to put such a trip together. We have to say though that Kennedy answered all of our emails and messages straight away and was very helpful.
They are the best to offer tours! My experience was one of the best.
The communication was very much ok.The service was excellent
I and my friend we decided to visit the Bienvenido Tours and Safaris .we connected Nakuru,Masai Mara
Bienvenido Kenya Safaris is very nice and a better place to stay
HK
Email Annie | 50-65 years of age | Experience level: first safari
Excellent customer service Kennedy
Good value for money. Solo traveler mid range 8 days Safari Tour. Saw all big five through this journey up close. It was an amazing experience. Highly recommended.
CA
Email Matthew | 35-50 years of age | Experience level: over 5 safaris
Great Safaris that could use a little more organization
My partner and I recently finished the 11-Day Mara Nakuru Amboseli Serengeti Ngorongoro Nairobi Safaris.
Kennedy, was very helpful in the planning process. There were a few times where I asked specific questions that went unanswered, but in general our back and forths were good.
Our time in the parks was great. We had many rare and fascinating animal sightings and our guide was great at positioning us for optimal viewing. I wish that our guide had been a little more forthcoming with information though. He would answer questions but not volunteer too much. Additionally, on the Kenya side, we were only provided 1L of water per day. This is not enough, especially in 30+ degree weather.
The accommodations and food were good. I would advise people to bring battery packs and take advantage wifi when it is available as both electricity and Internet will often not be.
The safaris had some issues with organization and professionalism. On our very first day, we sat at the office for an hour after being picked up. We were told that it was because other members of our group were late. Then, after discussing with those travellers, we discovered they were told they were kept waiting because we were late. It is ok to run late in the morning but it is very unprofessional to blame tourists to one another. Another issue we experienced was due to a typo in the itinerary that I was provided during the booking process. The date of September 13th was forgotten, so after the 12th, the itinerary was off by a day. This was a big issue as it forced us to spend an extra day and night in Arusha at the end of the tour. This was money we did not intend to spend. It also caused concern at the Kenya-Tanzania border because the date of entry on our visas was the 15th when we were actually crossing on the 14th. Lucky for us the border guards understood. Regarding the border crossing, this was not handled well by the company. Our guide dropped us off at the border without any information on what shuttle we were taking or when it was leaving. Instead, he told us to just trust his friend that was there. This friend had no association with the tour company and was obviously inebriated. If this wasn't stressful enough, once we arrived at the bus depot in Arusha, the representative from Seven Wonders (the company running the safaris on the Tanzanian side) failed to collect us so we had to take a cab. This was not a great day. The organization was also lacking in Tanzania. We were collected on day one by what turned out to be the wrong tour so we had to switch the next day. This was not a big deal but decisions on what tourists were going where and with which guide seemed to be made on fly each day.
Despite these hiccups, the safari did leave us with many great memories and positive feelings. It is good value as a budget safaris and earned the 4 Stars I awarded it. I would choose it again if I had the opportunity.
Recommendations: 1) While planning your safaris, make sure to scrutinize the schedule; 2) Be flexible. The itinerary will not be strictly adhered to; 3) If crossing the border, make sure your guide provides you with a shuttle number; 4) Buy water when you can (particularly in Kenya); 5) Take advantage of electricity/wifi when it is available
Email Chris | 65+ years of age | Experience level: first safari
Fantastic value for money
The tour was everything and more than I expected. Kennedy answered all my pre trip questions promptly. On one morning, however, I was left not knowing what time was pick up and felt I could have had a lie in! All in all great value for money and I would go again in a heartbeat
EC
Email Milena Suarez | 20-35 years of age | Experience level: first safari
Fast attention
I discovered the operator online, at first I obviously had doubts, however, Kennedi helped me a lot with all her answers. The transfer was punctual, the Meals (8/10) and spectacular activities.
Thank you very much to the team, I hope to travel with you again soon.
(automatic translation from Spanish)
Great Round-trip Kenya and Tanzania
Fantastic experience! We watched the big 5 and many more animals. It was a rough travel because of the roads!
AR
Email Jesica | 20-35 years of age | Experience level: first safari
Great experience
We had a great experience with Bienvenido. We hired a private safari to visit Amboselli, Lake Nakuru and Masaai Mara. The van was in good conditions and our guide, David, was really helpful. He was willing to answer all our questions and search for the best places to see the wildlife.
We highly recommend this company :)