Ntaba Tours
- Located In:
-
United States
- Size:
- 5-10 employees (Founded in 2005)
- Member Of:
- IATA & NAPTA
- Website:
- www.ntabatours.com
Reviews
CA
Email Vanore | 50-65 years of age | Experience level: first safari
Ntaba knocked it out of the park
12 day tour of Victoria Falls, Cape Town and game reserve safari. It was magical with every detail managed brilliantly. Ntaba has the best swag bags in the business and the relationships they have built with suppliers make for an incredible customer experience.
US
Email Chris | 50-65 years of age | Experience level: first safari
NTABA is best describe as "lack of communication".
I took a Tanzania/Rwanda trip with NTABA in October. Throughout the booking process it was a struggle to get any communication from them and it continued on the Trip. I constantly had to reach out to them by phone, email, chat, Messenger... and it took days for a response or no response at all. They constantly blamed COVID, but really? Also, we had to take care of a lot of things on our own that they should of taken care of.
Once the trip started, the communication did not improve. We were told at Dinner what the schedule was for the next day, usually.
Throughout the trip I wondered who the trip was for. On numerous occasions, we searched for animals, stopped for photos, marketing opportunities, .... of what the tour operator was interested in; not the client.
Another bad thing from NTABA is the tour operator's lack of any form of professionalism. There were numerous comments made during the trip that were highly unprofessional. Another thing they continually did was try to push their other trips.
However, the Itinerary of the trip was FANTASTIC and I look forward to going again. My next booking will be with Maasai Wanderings LTD. This is who NTABA contracted the trip. This company is professional, great guides, great accommodations and food.
Go to East Africa! But, check your options.
US
Email Lisa | 50-65 years of age | Experience level: first safari
Six Weeks In Heaven
I had dreamed of Africa since I was a child. It took me till my 50's to finally make the dream come true. I contacted Ntaba Tours. I started by arriving two days before the tour began. I participated in a charity project. Then spent 9 days in a small tour group of only four of us. All accommodations were wonderful. We were accompanied on all flights, game drives, and activities by Robin Mountain (owner/operator). The safari lodges were all so personal, with excellent staff. The meals were all first rate. You can never guarantee game sightings on game drives, but we were never disappointed. We had first rate guides and trackers. No comfort was lacking. I noticed that at every lodge you were assigned a guide who was there from sun up to after dark, and we were not just ma'am or sir, we were addressed by our name. Ntaba Tours had an excellent working relationship with every lodge we visited. It was just beyond reproach.
At the end of the 9 day tour, the rest of our group headed to the airport and for home, and I headed out for some solo travel. Ntaba Tours had arranged 5 separate locations for me to stay in, most in remote areas of Botswana. I was in the Chobe area, Okavango Delta, Makgadikgadi Pans, and Johannesburg/Pretoria. Many small planes, transfers, camps, and experiences were all perfectly planned and executed. I NEVER had to worry, never felt unsafe, and all my needs were met and exceeded! Stella Mountain (owner/operator) had given me a detailed itinerary all neatly bound in a small compact book form so I knew what was next. And every place I went, I was treated as if I was long lost family. Again, every accommodation, camp, lodge, airlines, staff, etc... were the best. I was having the time of my life.
The last 2 weeks I flew into Namibia and met back up the Robin and two other ladies, whom I had talked to on line prior to the trip. The plan was to spend the two weeks driving Namibia with Robin and Jamie Bundy (West coast Ntaba agency director) as they did site inspections of lodges for future tours. I can say we had an absolutely fabulous time! It was a new place almost every night, but we saw so much of the country. We ended up driving almost 5000 km. This portion not being a formal 'tour' made it so relaxed. In the end I had 40 days of flooding...of my senses! It was life changing! Ntaba Tours did it all! I didn't have a single minute that I ever had to wonder was this done, or that taken care of. It was done with unbelievable attention to detail! I have to give a big thank you to Stella for that. And when I say my trip was life changing, it is so true. Africa got into my blood, under my skin, and into my heart. I have the most indescribable yearning to return, as if being drawn slowly back to a place where I found myself for the first time in my life. I will be returning in Sept. of 2014 and will be doubling my time to 12 weeks in order to see and do more. And I will trust no one but Ntaba Tours, Robin and Stella Mountain to make my plans for me. I know I am in the best of care.