Our three owners of BST Tours.
BST Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2008)
- Member Of:
- AAO & DTTAS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $17 to $278 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Julia | 35-50 years of age | Experience level: 2-5 safaris
The description does not match the tour; There is no help whatsoever on site ...
Stay away if you want what you've booked!
We had booked the "private tour", "luxury tour". The tour description was written by a four-wheel drive vehicle or minibus, a land cruiser was confirmed to us. Unfortunately, we ended up in a monstrous 22-passenger bus with the side open. We have tried several times to change this on site, but the way this provider deals with the situation is beyond description. After it was explained to us again and again (and always researcher) that it was not the task of the provider to set the correct information, the owner finally came to the conclusion that the size of the vehicle was not relevant anyway.
We found this really disappointing after 2 days of telephone discussion!
Next time we will book directly through the lodge: it really cares, has contact persons on site and provides accommodation and safaris anyway ...
Reply from BST Tours
Posted on Apr 14, 2020Dear Julia and Sue,
As communicated telephonically and via email, on numerous occasions we apologized for the wrong description given through via the email. We tried our utmost best to assist you with your request and you were initially very happy with our services, it was just the Safari Vehicle that was an issue. After numerous telephone calls with the Director, he tried to keep you calm and communicated with the Lodge as well, we were disappointed in the manner you handled and spoke to him and our staff, still we remained calm through it all. We also have numerous unanswered emails. Safaribookings.com also mentioned that there is no other option to choose from for the vehicle other than the one we chose. It is also the Lodge’s discretion which vehicles are being used as the specific Lodge takes over 100 guests.
The tour you booked is indeed a Private tour, but it also states “Game drives will be shared with other guests” so we are unsure as to why you think this was not a Private tour as this is the only time you had to share anything with other guests. Besides for Safari Vehicle, your tour included exactly what you have booked for. The Lodge website link is also listed on your selected tour, therefor you can also see what the Lodge and Game Drives entail. In the mean-time to avoid the disappointment for other potential clients, we have updated our Gallery with the Vehicles that the Lodge uses, and we have mentioned the size vehicles in our day-by-day section as well. This was an honest mistake and the very first time we are dealing with a complaint as this. Once again, we would like to apologise for the inconvenience that was caused to you to regards with the Safari vehicle. A e-mail with a special offer was sent to you and we await your response.