Reviews

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John & Valerie   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 13, 2024

Email John & Valerie  |  65+ years of age  |  Experience level: over 5 safaris

A very enjoyable trip
4/5

We enjoyed pretty much all our holiday the trip to Selous being very memorable as regards the activities - safaris, river trip and bush walk - AND the people.
The only downsides were:
1. The lukewarm (and, therefore, unhealthy) buffet food at Reef & Beach resort. We chose to pay extra to eat à la carte at Pepino’s for several lunches and dinners.
2. The fact that, having got up very early to fly to Selous, we were whisked away on our first safari without checking into the camp and no chance of a bit of a rest or breakfast! We were shattered by the end if the safari.

Akkshay   –  
India IN
Visited: September 2024 Reviewed: Sep 28, 2024

Email Akkshay  |  20-35 years of age  |  Experience level: first safari

Amazing Experience |North and South Serengeti, Ngorongoro Crater & Arusha
4/5

While we truly enjoyed our trip, I believe it’s important to highlight both the positive and negative aspects to help improve future experiences for other travelers like us.

Negative Feedback:

- Vegetarian Meal Mix-up: Despite informing both three months before our booking and again two days before we arrived in Zanzibar that we are vegetarians, there was a significant lapse in communication regarding our meals.

On our first day in Seronera, we received lunch boxes with chicken. My wife unknowingly took a bite of a chicken samosa, which is deeply concerning for us, as eating non-vegetarian food is against our cultural and religious practices.

Even after notifying the lodge about this, we were served eggs the next day. As a result, we skipped two meals during our stay at Ikoma because of this miscommunication.

The lodge claimed (as per our conversation) that we were served vegetarian meals, but only a portion of the meal (biscuits and a sandwich) was vegetarian. As we had paid for a full board, we expected all the food to be vegetarian and were disappointed that this was not the case.

Dinner at South Serengeti: During our stay in South Serengeti, the only food option available for us at dinner was potato wedges, as the main course was beef. The chef explained that had he been informed about our dietary preferences, he would have prepared a suitable meal. This further confirmed that our vegetarian preferences were not communicated, leading us to miss out on yet another meal.

Overall, this communication gap around meal preferences caused us to skip three meals, which was frustrating given that we had paid for a full board plan.

Positive Feedback:

Beautiful Accommodations:
Each accommodation during our stay was absolutely beautiful, luxurious, and exceeded our expectations. They provided a very memorable experience, and we thoroughly enjoyed the comfort and ambiance.

Welcoming and Helpful Staff:
Across all locations, the staff were warm, welcoming, and always ready to help. Their hospitality made us feel comfortable and taken care of throughout our journey.

Julius – Our Outstanding Safari Guide:
This is by far the highlight of our trip! Julius, our safari driver and guide, was exceptional. His knowledge, helpfulness, and attention to detail truly elevated our experience. He was very accommodating with the difficulties we faced regarding the food and made sure that we were taken care of in every possible way. Julius is an absolute gem and deserves full credit for making our safari unforgettable.

We did enjoy our holiday overall, but I believe addressing these issues could make the experience even better for future travelers.

John & Louise   –  
United Kingdom UK
Visited: August 2024 Reviewed: Sep 28, 2024

Email John & Louise  |  50-65 years of age  |  Experience level: first safari

Well organised and welcoming.
4/5

We had an amazing time on our paradise and wilderness tour. The hotel Reef and Beach resort was a wonderful resort had everything you needed for a relaxing time, the staff were friendly, welcoming and very attentive. They we're always smiling and made you feel happy. The only negative point was it was a little to far away from the main town Jambiani. The tours that were on offer were great. The tours we experienced in Zanzibar included Stone Town, Prison Island and spice farm, this was a full day out. The other tour we can highly recommend was Dolphin watching/swimming if your brave enough to jump into the Indian ocean about a mile off the coast. And swimming with sea turtles.
Well what do I say about the Safari..........it was breathtaking to experience seeing the beautiful creatures in there natural habitat, the national park was packed with spectacular sights. The safari drive is not for the faint hearted as you are chucked about in the jeep like being on a rollercoaster, we had so much fun and laughs. Our driver was fantastic too taking us everywhere to seek out The big cats themselves Lion's, along with Elephants, Giraffe, Hippo, Zebra, Hyaenas and everything else that goes with them even Crocodile. The resort Selous Safari was fabulous, great location for Nyerere National Park and Bungalows we stayed in were fabulous, yet again the staff were friendly, welcoming and always smiling. The food in both hotels was top notch. A holiday we will never forget.

Mirjam   –  
Germany DE
Visited: June 2024 Reviewed: Sep 30, 2024

Email Mirjam  |  35-50 years of age  |  Experience level: first safari

Experienced tour operator, good guides, good accommodation.
4/5

A friend and I were on safari for 4 days. The guides were good to very good. They were very eager to show us many animals and explain a lot. The accommodation in the camp was very good. The cabins had everything you need and were very clean. Unfortunately, the pool was only half filled with unclean water. We didn't use it.
The price-performance ratio was right for me and we always felt safe in the camp thanks to the Maasai, even when one night the monkeys roared very loudly because a leopard was hunting.
We did the safari 3 times in the 4 days, the boat tour and the hike through the bush which was more of a 2 hour walk. But: we learned a lot about the Maasai.
The people at the reception were very friendly and helpful and in the restaurant and bar you immediately felt at home as everyone was so friendly. All in all a very good stay!

Philipp & Verena   –  
Germany DE
Visited: September 2024 Reviewed: Oct 12, 2024

Email Philipp & Verena  |  20-35 years of age  |  Experience level: first safari

Amazing safari trip followed by lovely days on Zanzibar
4/5

We had booked a 4-day safari in Selous Game Reserve followed by a holiday on Zanzibar at the Reef & Beach Resort. The safari was an extraordinary experience, sleeping in the middle of the wilderness, delicious food, very well-organized excursions with great guides, lots of great animals. The holiday on Zanzibar was lovely, the hotel complex was a bit overcrowded at times, which was noticeable when you sat by the pool. The staff were generally friendly, but we were unhappy with the cleaning staff, as they only cleaned the room if you left them a tip. On the days when we didn't leave a tip, our towels were taken away and not cleaned. Otherwise, we were very happy with our stay at the Reef & Beach. We were also very happy with the food.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 183
  • 4 star 25
  • 3 star 1
  • 2 star 2
  • 1 star 1
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