The review below is the personal opinion of AF and not that of SafariBookings.
Not Great!
This is the review of the service received from Raja Tours ( https://www.rajatours.org/) for the private 5-day Safari (Tarangire, Serengeti, Ngorongoro) for two, July 2018.
Summary: Overall experience: 3/5 (could have been a lot better only if we had a better guide)
A) Itinerary: 5/5 (Rajab worked with us to customize the plan and select the parks and accommodation we wanted).
B) Driver/Guide: Driving skills 4/5 (Hashim/Hashimu was a very safe driver), Guiding skills: 1/5 (Sadly Hashim wasn't familiar with the parks, hot spots, and routs, however we were lucky enough to follow other drivers/guides to find and see some of the animals. Also, other factors contributed to this rating such as lack of communication, being unfriendly, strong focus on getting out of the park by certain time (we typically ended up at the gate 1 hr ahead of the schedule).
C) Vehicle: 2/5 (old beat-up vehicle (Toyota) with no A/C (cooling/heating), non-reclining seats, and barley functioning windows/doors (some windows wouldn't open/close, some doors wouldn't open, etc)
Again, Rajab was very responsive throughout the booking process and provided us with a great itinerary. However, considering this's a once-in-a-life-time trip, it was disappointing to have an inexperienced unfriendly guide.