Office Staffs
Pride of Africa Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2014)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $350 per person per day (USD, excl. int'l flights)
Reviews
CA
Email Maurice | 35-50 years of age | Experience level: over 5 safaris
Best of the Best
This is with a greater humble to notify that I made a request to Pride of Africa Adventure and Safaris to organise for me 7days tour to some reserves,here the company made me a wonderful trips just form a comfort hotel in Nairobi after receiving me from airport.
My 7days tour was very successful as I visited maasai mara game reserve,amboseli and also had some boat rides at great lake Naivasha.
I therefore encourage everyone who would wish to have some safaris to contact this company for more exposure with experience about animals,birds and trees/plants.
Big 5 animals so amazing.
Thanks in advance.
IE
Email Sean | 20-35 years of age | Experience level: first safari
Didn't Deliver Purchased Safari Itinerary
Unfortunately we chose Pride of Africa (PoA) Safaris, as we believed they were an actual safari operator and they would be able to deliver the itinerary that they offered us when we contacted them by email. Sadly, they turned out to be more of a travel agent then anything. In our 10 day safari, we found ourselves pushed along from one operator to the next, as we experienced 5 different groups and 5 different guides. This created a very incohesive experience, where on occasion, lots of time was wasted and lost, and we did not get to visit all the locations and do all the drives on the purchased itinerary.
On the first day, the taxi driver who collected us from the airport affirmed that he had not been paid by PoA, when that was supposed to be included in the tour, so we paid him again. When we met Stephen, he had previously said over email that I could pay by card on arrival - but failed to be transparent about his physical card machine charging a significant fee. Considering that the safari was several thousand USD, the fee was very high. This caused quite some hassle as I walked around Nairobi to ATMs to withdraw a significant amount of cash and incurred almost as much fees in ATM transactions.
Stephen advised us there was a slight change to our itinerary. It wasn't immediately apparent what it was. It ended up being that they had downgraded one of our accommodations from a resort-type accommodation to a tented camp. Thanks to the power of the internet I could clearly see there was a price difference, so I requested they change it back to what we had purchased, which was completed.
The safari guides themselves (not PoA staff) varied significantly in customer service skill and knowledge about the wildlife. Amolo in particular was absolutely outstanding, where as Richard was somewhat short-tempered and ending up arguing with some of the tourists... which was peculiar.
We travelled all the way to the Serengeti just to do one morning drive. The itinerary suggested two days at this location. This was a result of being in placed into a school group of 14 students (who had probably paid a much lower price than we paid PoA) and there was numerous delays resulting from being in this large group. Getting into the national park alone took over two hours, due to some administrative error on all the passengers and vehicles paperwork. PoA had promised small group (max 8) safaris. They did not deliver.
Since travelling to Africa, I have held back on leaving a review. There felt like there was some discouragement to review our experience online. However, I have noticed that quite a number of Pride of Africa's online reviews are likely not genuine. This is apparent once you have travelled because you can recognise several office staff members names on review accounts, or notice that a number of review profiles have only ever left one single review. Be more careful than us. When people ask me which provider I chose in Africa, I encourage them to do their own research.
You'll have a great time if you choose wisely.
Reply from Pride of Africa Adventures
Posted on Mar 13, 2024Thank you Sean for your review and this is 2 years after your safari and for the period of 2 years we fail to understand where you have been all this time only to think of writing this,please as I told you when we met that its was low season and with a group joining safari you will share car with others and due to the fact that in low season we us operators do put join hands when the clients are less so that anyone don't miss paid safari.
Sean need to be honest and the capacity of our cars are maximum 8 people so I fail to understand where 14 people fit in one car and how they sat.
There was no pressure we put on the clients and after safari they told us everything was okay and now after 2 years they are saying other things. I want to know why they took 2 year before writing the review meaning the client lied to me on good services and she said she will recommend us now I fail to understand why this or was there ill motive behind this.
Good tour operator - flexible in schedule changes
Good value for the money. They worked with us to change our itinerary as needed which was appreciated. Really loved our Kilimanjaro trek and our team lead!!!!
Email Millicent | 20-35 years of age | Experience level: 2-5 safaris
Experience 2_5 safari
My family and I went for 4days safari organised by Pride of African Adventure and Safari.We had an excellent service from point of enquiry until the end of our trip. And our driver guide was very knowledgeable about the history, the culture and the wildlife of Kenya. We had the absolute trip of a lifetime and I'm not sure how we'll ever manage to top this trip. 🥰😍
Email Grace Kathomi | 20-35 years of age | Experience level: first safari
perfect and he had chosen magnificent places to visit. The information he gave was reliable to me.
I took a 7day tour and it was fantastic. They have a polite way of communicating with the tourist in which i was impressed with. The cost of the tour was not overpriced according to the places we visited. The service was excellently done and i have no complains to that. The tour was fantastic and magnificent, i could not believe my eyes. I loved the nature. The information they gave of every place we visited was reliable and it was not difficult for me to identify everything as per the itinerary indicated.
RU
Email Yulia | 20-35 years of age | Experience level: 2-5 safaris
Unforgettable experience
I have recently had a fantastic safari experience with Pride of Africa. The whole organizational part was at a very high level - starting from our meeting in Nairobi and through all the national parks. We have seen all the animals from big 5 and even more, my driver and guide were real wizards and we managed to capture unforgettable and rare moments with wildlife. I would definitely recommend Pride of Africa for those looking for safari tours in Kenya.
Email Stephanie | 20-35 years of age | Experience level: 2-5 safaris
Memorable tour
My friends and I visited maasai mara ,lake Nakuru and lake Naivasha for 5 days ....this was my most memorable tour because we were given punctual service and very comfortable accommodation ...our journey was both educative and relaxing ..I can say that pride of Africa adventures and safaris took their time to plan for a tour because every need we had was fully met .....with no doubt our money was worth spending since we were all satisfied..thank you pride of Africa for granting us a memorable and enjoyable tour and for making me want to visit more places ...
Email Margaret | 20-35 years of age | Experience level: 2-5 safaris
Pride of Africa Adventures and Safaris keeps their word and offer the value for your moneyey
I booked a 3day tour to Maasai Mara and I was delighted with the excellent service they provided to me and my family. I felt the value for my money. I would recommend it time and again.
Stephen kept his word on how the tour will be and definitely it was worth every coin.
Thank you Pride of Africa adventures.
Email Alice | 20-35 years of age | Experience level: 2-5 safaris
Upsetting: 5 different guides and groups during our 10 day safari
My partner and I did a 10 day safari booked through Pride of Africa Adventures and Safaris in June 2022. It has taken some time to leave our review as we were pressured by the staff at this company not to leave any negative feedback for them. I would like to share my experience, as I would hate for someone else to have a dream safari trip to include as much stress and tears as ours did. My partner and I were so excited to go on our safari, it was a dream for both of us as we are passionate about wildlife. However, once we arrived in Nairobi we realised this trip was not what we expected. We were passed between different companies, and over the 10 days we were with 5 different tour guides and groups of travellers. We were not told that this would happen, we were only expecting two guides one in Kenya and the other in Tanzania. It caused a lot of stress and upset throughout our trip as we were left not knowing where or who we would be meeting next, and we were sad to leave our fellow travellers who we'd met. One of these groups included a tour of two cars with 14 students, when our booking ensured we would be only in a group of 8 people maximum. This part of our trip was in the Serengeti and due to the large group everything was delayed and we did not get to experience the Serengeti as we hoped due to the wasted time trying to organised the students who were not that interested in the safari as they had come to Africa to study micro finance on a gap year. Although some of our guides were great and put a huge amount of effort into their job, others did not put the same effort which was upsetting. The wildlife was incredible and we hope to return to Africa and have a much more positive memory. We will not be booking again with Pride of Africa Adventures and Safaris and would not be able to recommend them
PL
Email Anna and Jarosław | 35-50 years of age
Hakuna Matata. Well organized. Helpful.Polite
We are lucky, that we have opportunity to meet Odero Elly, the owner of company. We went to Kenya for only 7 days, so we didn’t have a lot of time. They organized for us safari, accommodation in Mombasa, bought ticket for train. Everything was perfect. All the time in touch on whats up. We really recommend. hakuna matata