Office Staffs
Pride of Africa Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2014)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $350 per person per day (USD, excl. int'l flights)
Reviews
CA
Email Daphne Valcin | 35-50 years of age | Experience level: 2-5 safaris
Excellent
Pride of Africa is real. I was able to enjoy my safari after booking tour with them . At first I was not sure if they could deliver but the did beyond my expectation. I will recommend them to any traveler. I was able to be pick in good time and the transport and accommodation was ok. Thank Odero and Stephen
RU
Email Shante | 20-35 years of age | Experience level: 2-5 safaris
6 days Mara, Nakuru and Amboseli
We as young couple decided to look for a tour company which can organize for us a vacation in East Africa. As we were doing our research we came across Pride of Africa Adventures we contacted them and they they advice us that if we want to enjoying our vacation we take a private safari for only 2 of us.
This company organize everything as per our budget and plan. We enjoyed our 6 days Safari and we are really greaful for what they did
Email Rob | 50-65 years of age | Experience level: 2-5 safaris
Enjoyable but didn't get full itinerary!
Positives.
Good communication whilst booking safari.
Good friendly guide"jacktone"who got us to the major sightings in the parks and safely transported around in his clean safari van.
Overall the accommodation was good for a budget safari
Enjoyable safari overall.
Negatives.(minor)
Offering transport on our free day in Nairobi for $260 which we did by uber for $30!!
Telling us enroute that our naivasha boat ride was optional (included in itinerary),which we got a day late after sorting things out.
Not stopping at suitable picnic area on way back to Nairobi.
Cold breakfast at miti mingi camp,and no hot water for over an hour one morning,plus tough meat in stew in evening.
Towels taken from our tent by staff at kimana camp(you have to provide your own), on morning we were leaving so unable to shower,and tent in poor condition.
Family tents not adjacent in spite of booking months ahead and safari company promising to secure good tents for us.
All the above are acceptable by us as part of travelling on a budget.
Negative(major)
However this was not,
The itinerary we had agreed and paid for said we would get a full afternoon game drive upon arrival at nakuru,and a short one the following morning before departure,with possibly one on arrival at amboseli later the same day.
Due to rescheduled boat ride we arrived later than expected at nakuru and were told we would have a longer game drive in nakuru the following morning (which meant no chance of getting to amboseli in time for one same day),but no game drive at nakuru on arrival.Upon pointing out what itinerary said I was informed that the itinerary was inaccurate and that it should have said only one game drive in nakuru,I made it clear that I was unhappy about this,and was assured that something would be arranged to make up for it.
Nothing was done to make up for it,in spite of us having a spare day in Nairobi after end of safari.
Stephen has since informed me (in one email),that nakuru game drives were 2hr upon arrival and another 2hr before departure,so 4hr morning of departure should have been enough.
Stephen has also by email agreed with staff member telling me at the time that we were only supposed to have one game drive!.
The fact that emails conflict and neither agrees with our itinerary (which he admits was cut and pasted from elsewhere) means we still feel short-changed.
We received an apology after returning from Kenya but that was too late.we expected something (at the very least an apology whilst still in Nairobi.
Reply from Pride of Africa Adventures
Posted on Sep 3, 2019Thanks for client review with positive and negatives, we like giving our story on the negative points.
- About the 260USD the client is talking about, yes we charged him 260USD for Nairobi full day excursion including all the entrance fee and transport with a tour van for his family of 5 people and we were considering the hotel he was staying which was outside Nairobi county 20km away from the city center. We didn't do this with him so we don't see why this is an issue now.
- In general I think the client is not honest because everything agreed in the itinerary were offered as we agreed and all the time wasted were compensated in the next day to avoid any complain.
This is the client who booked for a group joining safari and we decided to give him a private safari for only his family as a surprise and we did this because of his young child who was 6 years so we are surprised to see all this because he had one free day after safari and he never raised this complain with us before we drove him back to the airport. He only said everything was good and after two days we saw his email complaining about Lake Nakuru