Reviews
US
Email Joe Shrank | 35-50 years of age | Experience level: 2-5 safaris
The best Tsavo Experience Ever at!
Six of us were picked in Nairobi in a van by a very warm and pleasant driver and Charles the tour guide. We had an awesome four day safari in Tsavo including staying at Saltlick Resort, morning and evening safari drives. The team team communicated clearly and kept time, the service was perfect and it was worth every coin. I would recommend this company any time.
LT
Email Vytautas | 20-35 years of age | Experience level: over 5 safaris
Unreliable and defensive service in Coastal Kenya
I wouldn’t recommend this company for the following reasons:
1. The company doesn’t keep its promises. I wanted to book a tour with them, and we agreed I could make a bank transfer. Yet, since it was a public holiday in my country and the tour was just in the next few days, I warned them they might not receive the funds in their account before the tour, so I asked if I could send a bank statement and a screenshot to prove the transaction. They agreed. However, when I transferred the money and sent the statement with a screenshot, they refused to accept the evidence and said they wouldn’t confirm the tour until they received the funds in their account.
2. Their employees are unprofessional and extremely defensive. Whenever I tried to explain to them that they don’t keep their promises (as described above), they were quick to blame me for everything. For example, they said that I “guaranteed” they would receive the funds on time, which never happened and which is why I asked if they accept statements as evidence of payment. The other day, they emailed me, claiming I used offensive language when talking with them over the phone. However, I saw the phone number they said I called for the first time, and I always contacted them using a different number, so apparently, they mixed me with someone else that was using abusive language with them. No apologies were made on their side for making these false statements about me. The only answer I got from them was that I was “wasting their time.”
3. The company’s approach to receiving client payments seems shady. I paid 110.00 USD for a tour by bank transfer, which was successfully processed by my bank and correctly accepted by their bank. However, they reverted my payment without an explanation. This would be fine, but they refunded only 70.00 USD, meaning 40.00 USD was deducted from my account. When I brought this situation to the company’s attention, they refused to accept that they even got my payment, blaming the banks for not transferring the money to their account. However, I contacted both my and their banks, and both banks confirmed that Travel Shore Africa did receive my money but decided to return it partially without providing any explanation.
All in all, my experience in Mombasa could have been better if I hadn’t contacted Travel Shore Africa. All I got from them was empty promises, disrespect, and lost money.
Email Wambui Mungai | 20-35 years of age | Experience level: over 5 safaris
Efficient and very helpful
The Customer service person from Travel shore Africa was very efficient, helpful and very understanding to all our needs
Email Mukami | 20-35 years of age | Experience level: over 5 safaris
No words. The most honest people in the industry.
Their communication to execution was fantastic and followed up during our stay at the hotel .