Travel Shore Africa

Unreliable and defensive service in Coastal Kenya

I wouldn’t recommend this company for the following reasons:

1. The company doesn’t keep its promises. I wanted to book a tour with them, and we agreed I could make a bank transfer. Yet, since it was a public holiday in my country and the tour was just in the next few days, I warned them they might not receive the funds in their account before the tour, so I asked if I could send a bank statement and a screenshot to prove the transaction. They agreed. However, when I transferred the money and sent the statement with a screenshot, they refused to accept the evidence and said they wouldn’t confirm the tour until they received the funds in their account.

2. Their employees are unprofessional and extremely defensive. Whenever I tried to explain to them that they don’t keep their promises (as described above), they were quick to blame me for everything. For example, they said that I “guaranteed” they would receive the funds on time, which never happened and which is why I asked if they accept statements as evidence of payment. The other day, they emailed me, claiming I used offensive language when talking with them over the phone. However, I saw the phone number they said I called for the first time, and I always contacted them using a different number, so apparently, they mixed me with someone else that was using abusive language with them. No apologies were made on their side for making these false statements about me. The only answer I got from them was that I was “wasting their time.”

3. The company’s approach to receiving client payments seems shady. I paid 110.00 USD for a tour by bank transfer, which was successfully processed by my bank and correctly accepted by their bank. However, they reverted my payment without an explanation. This would be fine, but they refunded only 70.00 USD, meaning 40.00 USD was deducted from my account. When I brought this situation to the company’s attention, they refused to accept that they even got my payment, blaming the banks for not transferring the money to their account. However, I contacted both my and their banks, and both banks confirmed that Travel Shore Africa did receive my money but decided to return it partially without providing any explanation.

All in all, my experience in Mombasa could have been better if I hadn’t contacted Travel Shore Africa. All I got from them was empty promises, disrespect, and lost money.