Sheeqs Safaris
- Located In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $150 to $2,000 per person per day (USD, excl. int'l flights)
Reviews
Still waiting for my refund because they messed up my 3 days Tsavo East and West
I booked 3 days Tsavo East and West. With the briefing I was asked to go to Amboseli instead of West. I didn't want that, that was not what I had booked. The night before I get a call that my tour was cancelled (did they already knew that in the afternoon...?)
I could go to East only and for 1,5 day. I didn't agree. I booked and planned my holiday around it for 3 days and wanted to see West as well. Then they said I would get a car for myself for West after I went to East with another group. That was okay by me.
East was beautiful but the second day there was no car to get me to West. I had to find out myself. No messages, no missed calls to me or the guide. The reason was that it was too expensive to get a car there for me alone... They could have known that in forehand...
I got a little of my money back. But still waiting for the other part because my trip for 1,5 days is now really overprized!!!
A lot(!) of emails with promisses, but overall a lot of frustration, a spoiled holiday and now 4 weeks later i'm still waiting for my refund for the part that I missed...!!
But now I get no reaction on my last e-mails anymore from Sheeqs Safari...
Reply from Sheeqs Safaris
Posted on Nov 30, 2016Dear Simone,
We are very sorry we ruined your holiday. We extended a 100USD compensation and 200USD refund although this could never make up for the day you lost in Tsavo West. We are no longer accepting single travellers to Tsavo East, West or Amboseli because we found out that we it is hard to get a joining group. We have already paid back 100USD, and we shall be sending you 200USD, please be patient with us as we are still a young company and we are learning something new everyday.
IT
Email Alberto Italia | 35-50 years of age | Experience level: 2-5 safaris
Booked for Tsavo est and Amboseli they changed it in 2 days in Tsavo without telling me in advance!
Once i joint Tsavo i found the agency had still to send money to pay the fuel for the second day in Tsavo. I lost 2 hours waiting for the money to come! I ve booked for a jeep but the agency at the last second told me there wasen t any jeep but a van. The price was low but how many troubles!
Reply from Sheeqs Safaris
Posted on Nov 1, 2016Dear Alberto,
Thanks for your review. However I want to clarify that you had not paid for a jeep, you had paid for shared safari and we hired a jeep. Unfortunately as you saw, two of the clients got sick so they could not go on safari. I came to bridge hotel and explained that we had changed the program. Your amount alone could not be enough to use the jeep, so we offered you a private safari with a van. We also went out of our way to transfer your girl friend for free from Mombasa to Diani as you requested. While we are very sorry about staying for 2 hrs at the petrol station, we also went out of our way, to spend more money on your safari than you had paid, just to compensate for the inconvenience.