Reviews

Sort By: Date Most Helpful Rating 21-30 of 37 Reviews
Simon   –  
United States US
Visited: November 2016 Reviewed: Dec 17, 2016

Email Simon  |  under20 years of age  |  Experience level: 2-5 safaris

Great experience that enhanced my appreciation of Kenyan Beauty.
5/5

Overall, the service was very good. I was very satisfied with the hotel they booked for us, the food was very good and the rooms were nice and clean. The tour guide and the driver that they assigned to us were also very respectful and helped introduce to Kenya and its culture. Very good experience!

YUKO   –  
Japan JP
Visited: January 2017 Reviewed: Jan 15, 2017

Email YUKO  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of YUKO and not that of SafariBookings.
Payment was very unconvinient
2/5

Guide and operator who take us to the safari actually was very friendly and excellent.
But conductor who manage our trip from Arkman Africa was problematic person.
I wished to pay VISA card, but he did not understand what I wanted to do and we waste time a half day. In addition, the day of the trip, he did not come despite he said he also will come to make sure the attendants. And he did not communicate the guide who will attend actually in the trip. We loss one our or more to make sure who will attend.

Reply from Arkman Safaris
Reply from Arkman Safaris
Posted on Aug 1, 2023

Dear Yuko,

Apologies for the inconvenience caused during your trip.

After this incident, we have created our own Paypal account to receive future payments via VISA card. We have also provided training to our operators to ensure such miscommunication will not occur in the future.

Thank you for your patience, and we wish for you to visit East Africa again in the future.

- Arkman Safaris

John   –  
United States US
Visited: January 2018 Reviewed: Mar 9, 2018

Email John  |  20-35 years of age  |  Experience level: first safari

The best tour operator ever
5/5

My family and I received the best service ever it was my pleasure being served by Arkman team . "

Pablo   –  
Spain ES
Visited: March 2018 Reviewed: Jun 30, 2018

Email Pablo  |  20-35 years of age  |  Experience level: 2-5 safaris

Good Host, Phenomenal Tour
5/5

Our tour operator was very good with communication. The rooms were clean and service was up to standards. Our driver John was also very professional, punctual with time and has a great knowledge base for the different animals in the Mara. Overall, great journey for a good price!

Bernadette   –  
Kenya KE
Visited: November 2018 Reviewed: Dec 21, 2018

Email Bernadette  |  20-35 years of age  |  Experience level: over 5 safaris

Wonderful experience. I will definitely use Arman Safari's in my next adventure.
5/5

I was impressed by their prompt communication. They went the extra mile of giving me quotations of different hotels in South coast so that I can compare the cost. They were also prompt in replying to their emails. I was dealing with Jacinta, who is very pleasant and did a fantastic job. I would recommend Arkman Safari's for people out there looking for efficient tour companies and a fantastic Holiday experience.

Zoey   –  
Hong Kong HK
Visited: January 2019 Reviewed: Feb 16, 2019

Email Zoey  |  20-35 years of age  |  Experience level: first safari

Thank you
5/5

Arkman Safaris made our first safari experience unforgettable. We had good communication (tour operator is Jacinta) and everything seemed to go as planned. Our driver and guide was Nick. Nick is passionate, professional, knowledgeable, and humorous. Thank you.

Michael   –  
Kenya KE
Visited: February 2019 Reviewed: Feb 23, 2019

Email Michael  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent service from the initial enquiry and throughout the safari.
5/5

I had originally asked for the Mara Serena lodge but it was unavailable for the dates required. Equivalent accommodation was very quickly proposed and arranged. The driver Moses was very knowledgable and was also able to network with other drivers during the safari to find the best viewing opportunities. We were able to view different prides of lion including one pride feasting on a kill and fending off jackels. We also saw the 5 brothers cheetah family and had an excellent leopard sighting. Moses covered vast areas of the Mara to maximise our viewing opportunities . Some other companies' drivers went off the tracks to gain viewing but Moses respected the rules of the park and our viewings were excellent due to his positioning of the vehicle and knowledge of how the animals moved. This was particularly noticeable when we stopped a short distance from a herd of elephants but another vehicle went too close and was warned off by the matriarch. The accommodations were both very nice, particularly the Ashnil camp on the Mara river with its resident banded mongoose and bushbuck. from the lodge we could view hippos, crocs and waterbuck at various times in the river and on the opposite banking. I would travel with Arkman in the future.

Nash   –  
United Kingdom UK
Visited: July 2019 Reviewed: Jul 7, 2019

Email Nash  |  20-35 years of age  |  Experience level: 2-5 safaris

AMAZING!!!
5/5

We had such an amazing experience with Arkman!we were a group of 17 people with kids and it was so nicely organized! From the pickup/ drop offs to the safari drivers and the hotels and services, we spent an amazing week in Masai mara and Lake Nakuru! I would definitely recommend the agency as they are so accomodating!
Thanks again we had a blast!!!

Rebecca Cooper   –  
United Kingdom UK
Visited: July 2019 Reviewed: Dec 18, 2019

Email Rebecca Cooper  |  20-35 years of age  |  Experience level: 2-5 safaris

Absolutely Amazing
5/5

Everything was absolutely brilliant experience using Arkman. They arranged our transport to the camp, our guide was informative and we saw all the animals that we wanted. We then booked another trip with them for later on in our holiday. Can't fault them. I would definitely recommend.

Nicole   –  
Germany DE
Visited: January 2020 Reviewed: Feb 5, 2020

Email Nicole  |  50-65 years of age  |  Experience level: 2-5 safaris

Very reliable, professional handling, very fast answers, very friendly
5/5

All in all, we had wonderful, unforgettable holidays. Although it was sometimes a little difficult to understand our guide, he was always friendly, motivated and tried to do his best to make us happy.
Next time, we would definetely pick a jeep, since the roads outside and inside the Parks are bumpier than we thought they were and we would have reached the destinations much faster with a jeep. And maybe, I would not pick the Keekorok Lodge any more. It has a lovely garden and an amazing view into the wilderness. But our cottage was pretty old and the dining situation definitely not as nice as in the other lodges.
But anyhow, we had a fantastic time and decided that we will definitely return to Kenia.
So thank you for that amazing Safari Tour!

Reply from Arkman Safaris
Reply from Arkman Safaris
Posted on Feb 10, 2020

Thank you Nicole for choosing Arkman Safaris as your destination management company. The Keekorok Lodge is one of the first lodges in the Masai Mara National Reserve that has stood out to meet today's rapidly changing hospitality trends to improve on their client experience. Sorry for being allocated a very old cottage and will communicate this to the lodge and also about their dining situation so that they may improve and offer value for money.

We hope to see you again in future and definitely with another option for Masai Mara!

Average User Rating
4.6/5
Rating Breakdown
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  • 4 star 4
  • 3 star 0
  • 2 star 1
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