Sense of Africa
- Size:
- 20-50 employees (Founded in 1968)
- Member Of:
- Namibia Tourism Board
- Destinations:
- Website:
- www.senseofafrica-namibia.com
Reviews
CA
Email Bob and ruth | 50-65 years of age | Experience level: first safari
Disappointing
A few days before leaving they said we were going from Ashnil Samburu camp tents to a lodge, saying it was an upgrade,NOT. They never told us why. We then went to Ashnil and asked people staying there when they booked and it was about 6 months later than us. They had 4 tents still available but said they were for last minute bookings. All 6 of us are not impressed. Guess they threw us under the bus for either being Canadian or not paying as much as some others. We will never use them again.
US
Email SUSHIL | 50-65 years of age | Experience level: first safari
African Safari
We were party of 14 adults and had two SUV from this company. The drivers were excellent in terms of their services and demeanors But we were given one relatively new vehicle and other one was very old. One of our vehicle broke down twice once in Masai Mara and second time in Serengati national park. The ride was very rough with broken seats handles and malfunctioning windows.
PLEASE BE CAREFUL IF YOU PLAN TO CHOOSE THIS COMPANY AND ASK FOR A NEW VEHICLE WITH COMFORTABLE SEATS AND WEFI ONBOARD IF POSSIBLE.
Email Karen | 20-35 years of age | Experience level: first safari
terrible customer service
We booked our holiday through a travel agent who then booked us through sense of Africa. we were due to fly to the safari by cessna aircraft from Nairobi airport which we paid a lot of money for to save us (as they told us) 6 hours driving. we landed and where told by the guide that we had a five hour journey - they had no idea why we had landed were we were and asked why we didn't fly into the landing strip beside the lodge. When we asked we were never given an explanation. We then arrived in Zanzibar to our supposedly luxury hotel for 8 nights (this was our honeymoon which we paid thousands which we had saved for) the hotel was not luxury and was no better than a 4 star in Spain. it was said to be all inclusive but it wasn't. when we complained it took two days for a representative to contact us. they said they would sort matter but it was not until two days before we were due to leave that a rep turned up and asked if we wanted to move hotel!!!!!!!!! we were then told that the matter would be investigates (by Frank) and we would be told what had happened before we left. that date cam and went. we then e-mailed sense of Africa and were told to be patient they were still investigating (that was two weeks ago) we have chased and emailed Pamela Osik and we have yet to receive a response. never trust this company or pay for anything through them. the experience has left us feeling duped and seriously out of pocket for what we received.