Reviews

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Charles James Sharp   –  
United Kingdom UK
Visited: October 2016 Reviewed: Nov 8, 2016

Email Charles James Sharp  |  65+ years of age  |  Experience level: over 5 safaris

Excellent planning and delivery. Great driver/guide
5/5

I decided to book with a Uganda-based organisation and chose Pinnacle because throughout the planning phase Claire was brilliant - quick to respond, willing to make suggestions, fine attention to detail. Our driver and guide for two weeks was Robert Bulega and he was excellent. His knowledge of birds was really good and he quickly worked out what we were trying to achieve on our holiday - and we're not easy to please, having done a dozen safaris across Africa. Robert was always there ready to do what we wanted as we tweaked our plans to suit the weather or whatever. We'd booked chimp, gorilla and golden monkey trekking and Robert (who seemed to know everyone!) made sure we got into good trekking groups. For our trek in Rwanda, we ended up just the two of us for an unforgettable experience. Pinnacle provided a heavy duty Land Cruiser and that's what you need for Uganda's dreadful roads. Very slow when the roads are good, but just the job driving up to some of the lodges.

Tracey Manion   –  
Canada CA
Visited: August 2016 Reviewed: Sep 11, 2016

Email Tracey Manion  |  50-65 years of age  |  Experience level: 2-5 safaris

Once in a Lifetime Experiences - Expectations Exceeded!
5/5

My husband and I just returned from a 2.5 week African vacation which began in South Africa and took us to Tanzania and finally to Rwanda where we had the pleasure of experiencing Pinnacle Africa Safaris. We scheduled the Rwanda portion of the trip for the end as we were most looking forward to our Mountain Gorilla trek and wanted to "save the best for last". We had no idea how right we were!

Our wonderful guide, Adrian Ddungu, was the perfect fit for us personally and took the wheel (literally and figuratively) from the start to create two fantastic days which were book-ended by our arrival and departure processes. Not only was he waiting for us with a huge smile at 1:30 am when our much delayed flight landed in Kigali, he made sure we were completely comfortable before saying goodnight at the Kigali Serena Hotel and making timing arrangements for the following morning.

The next morning he met us and gave us a full briefing on what we would be doing in the coming days and also took the time to show us the various stops on a Rwanda map. Very helpful. From there we started our Rwandan adventure.

After a very emotional and interesting visit to the Genocide Museum, Adrian took us on the 3 hour trip to Sabyinyo Silverback Lodge (gorgeous!!!) to get us settled again. The drive was filled with great information; cultural and historical details as well as a lot of laughs and stories. We were immediately at home with him and truly enjoyed the time together.

The Silverback Lodge was a wonderful place to call "home" for three nights and when my husband tweaked his back one afternoon they took special care to bring several meals to our cottage; co-ordinate an in-room massage and put a wonderful fire in the fire place. The only thing I might mention as a heads up to future Silverback Lodge customers would be to prepare for what we called "mini-Mt. Kilamanjaro"...the walk from the jeep drop off to the main lobby is straight up hill and just when you think it's over - it's not. Combined with the altitude - this was definitely a big surprise. Thank goodness for the very strong porters!

Again, thanks to Adrian, we had two spots on the perfect level of trekking when we set off to find the Pablo Family of Mountain Gorillas. We had requested "low to moderate" and that's exactly what we got. The entire experience was magical and when we heard stories from others at the lodge - we know ours was even more special.

So Pinnacle....I could go on and on but I will stop here by saying thank you! We own an incentive travel company in Toronto, Ontario (Canada) and are definitely looking for the right group to share this experience with. When we find them - we will return to you!

Thomas   –  
Germany DE
Visited: September 2016 Reviewed: Sep 11, 2016

Email Thomas

Gorillatrakking Ruanda
5/5

Perfect Organisation, nice Driver/ Guide
We have been at The Gorillatracking in Ruanda

Sandra Bayer   –  
Austria AT
Visited: July 2016 Reviewed: Aug 24, 2016

Email Sandra Bayer  |  20-35 years of age  |  Experience level: 2-5 safaris

Perfect
5/5

I want Ruwenzori Trekking + Queen Elizsabeth + Gorilla trekking - the whole organization was perfect - the guides were very friendly!

Michael and Antje   –  
Germany DE
Visited: October 2015 Reviewed: Apr 23, 2016

Email Michael and Antje  |  35-50 years of age  |  Experience level: over 5 safaris

The experience was so amazing and wonderfull - we will keep it in our hearts forever!!!
5/5

From our point of view the safari was performed very professionally and enthusiastically!!

Anke Blumenberg   –  
Germany DE
Visited: November 2015 Reviewed: Apr 20, 2016

Email Anke Blumenberg  |  50-65 years of age  |  Experience level: 2-5 safaris

overwhelming !
5/5

Thank you for the trip of my life - best tour guide ever with perfect knowledge. I felt safe and enjoyed every minute of my stay. Uganda is worth visiting and Pinnacle Safaris should be the company to take. Thank you for everything!

Silvia and Andrea Gotti   –  
United States US
Visited: July 2014 Reviewed: Mar 29, 2016

Email Silvia and Andrea Gotti  |  35-50 years of age  |  Experience level: first safari

Amazing experience, great organization and very professional personnel.
5/5

Pinnacle safaris exceed our expectations. They fit our way to think about travel. Very professional staff, amazing accommodations. Eco friendly and population/ambient Respectfully. They make out honey moon unforgivable! Thanks! I strongly recommend pinnacle safaris to all my traveller friends!

Stefan   –  
Switzerland CH
Visited: July 2015 Reviewed: Jan 17, 2016

Email Stefan  |  35-50 years of age  |  Experience level: first safari

tracking mountain gorillas - lifetime experience
5/5

In July 2015 my kids (15 & 16) realized a dream of me: We visited Ruanda and tracked mountain gorillas. We were recommended hiking to Susa group. When the different groups were arranged at the visitor center, we were the only ones who visited Susa group on this day. After climbing Mount Karisimbi for about 2 hours we could enjoy this beautiful group of mountain gorillas with babies, silverback, twins - total of about 20 gorillas - for one hour. Everything was perfectly organized by Pinnacle Africa Safaris. Our driver was very helpful and friendly.

Average User Rating
4.8/5
Rating Breakdown
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  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0
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