Reviews
ES
Email Blanca | 20-35 years of age | Experience level: 2-5 safaris
Terrible and dangerous experience
We book a day trip to Wasini Island in order to do snorkel and other activities. So the day starts when they pick us up in our hotel and then take us to the place where we should take the boat. There was zero communication, the driver of the car just told us: go there and you will find someone else, without any ticket or anything. We got in a random boat following instructions of someone we had no clue who he was. After a while in the boat they explained us the programme of the day that didn’t match at all with what they had promissed us the day before in the office. Then after a while in the boat the engine fell off the boat to the water what ended up ruining it as it didn’t work again. Minutes after this happened, a horrible storm started so we were in the middle of the sea, under a storm and with no engine. In this situation the staff of the boat didn’t informed us at all about what was going to happen or what they were planning to do to fix the problem. We were all wet and cold by the rain (including children in the boat) people started to get scared by the situation and then they found out they did not have life jackets for all of us. Many passengers of the boat asked the staff to call the police or the rescue services, however they were not listening and even they seemed to not have a clue about what they were doing or they could do to solve it. After an hour and a half under the rain a small boat arrived and managed to take us to the shore. Still with what had just happened the staff of the boat was trying to push us to still go for the lunch as planned (just to avoid people asking for a refund of the money) and then try to go for a swim eventhough it was raining. Of course we did not agree on this and we just went back to The office of this company to ask for a refund of the money as we not only didn’t do any activity but also had been in a dangerous and stresfull situation in this boat with 0 safety measures. For our surprise on arrival to the office and after explaining everything they refused to refund us as they claimed “it is not our protocol). We decided to call the person in charge to talk directly and instead of a helpful answer this man decided to start shouting at me on the phone. After a lot of discussion and a formal complaint we decided to leave our bank account details as they guarantee us that they would refund our money after few days following their protocol. As it was to be expected from this shameless people, it has already been a week and not only we didn’t recieve the money back but also they are not responding to our emails or calla.
JUST NEVER BOOK ANYTHING WITH THIS COMPANY. THEY DON’T CARE AT ALL ABOUT THE CLIENTS, JUST ABOUT THE MONEY. THEY DON’T CARE ABOUT QUALITY OR SAFETY OR ANYTHING. THEY LIE AND SHOUT AT THEIR CLIENTS. AVOID AVOID!!
Email Almudena Soriano | 20-35 years of age | Experience level: first safari
Horrible
We booked a day trip to Wasini island, to the Kisite Marine Park. They charged us 60$. Since the beginning nothing went as they told us. When we arrive to the harbour, our taxi driver rushed us to get into a boat(if we can call it like that), it doesn't matter which one. Once there they said we will snorkel for 45mins and in the office they told us it could be as much as we want. Then, once that we are in the middle of the sea, our capitain dropped the engine to the sea!! So then that was not longer working. And the storm that we could see started to rain on us very heavily while we were trapped, soaked wet and cold for more than an hour. Communication with staff was very poor and they seemed to struggle to what to do. This was a safety issue, specially when they started to give life jackets randomly to people, and there were not enough to everyone. This is very serious!!! But what is more annoying is that after the staff got a small boat to help us, they wanted us to carry on with the activity as if nothing had happened!!! There were kids and people were scared. I guess they tried to push us so we wouldn't ask for our money back. The worst thing is we managed to go back to thr mainland and to the office to tell what happened and they didn't want to give us the money back. And we have to deal with the boss over the phone, being rude to us. Not acceptable!!!
RU
Email Marina | 20-35 years of age | Experience level: first safari
WARNING: do not book a safari with this company!!
They are at best utterly incompetent and at worst a criminal organization! I agreed a safari tour with them for January and paid a $200 deposit into their account. After 2 weeks they informed me this money had not gone through and I should send it through a different link. I found this a little strange and asked for a reason why the original payment didn't work. I heard nothing back from them and since the money was back in my account I ended up booking with another company. Then having heard nothing for a month this dodgy 'representative' turned up the day before my safari asking when we would like to be picked up!!!Face to face he was apologetic and said not to worry and he understood. However once back home I found that somehow this money had been withdraws from my account without my permission.The representative has lied and been elusive since I found this out. I have all the email documentation that proves this and My bank confirmed it was an illegal transaction.However I suggest anyone steers clear of this company. There are many fantastic safari groups in Kenya but this is not the one! Keep away if you don't want to be cheated!