Sandland Tours and Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $170 to $350 per person per day (USD, excl. int'l flights)
Reviews
Avoid this company!!
Avoid Sandlands!
Do not book with Sandlands Tour Company in Tanzania. Mr Abraham Shaidi and his colleague Simon will take your money and not deliver what you actually booked. During our trip this happened to us, another lady we met and we were informed that it was not the first time Mr Shaidi had done this.
My friend and I paid $1680 for a 4 night/ 5 day safari and did not receive everything in our itinerary. We should have had 2 nights in the Serengeti, but we only got one. We should have had an evening and full day game drive in the Serengeti but we only got two half days - one of these 'half days' was only from 3:30-6pm. We should have had two game drives in Ngoronogoro but we only got one.
We were paired with three men who had booked a budget 3 night safari costing around $600 and our itinerary was changed to suit theirs. Meaning we essentially got the same experience as a budget safari (with the exception of accommodation) but paid over $1000 more.
Further to this, we spent almost 2 hours daily waiting around for the men to pack up their camping equipment despite the fact we deliberately didn't book camping to avoid this delay.
On two occasions, Mr Shaidi also instructed our driver to take us to different accommodation than what we had actually booked - accommodation that was significantly lesser than what we paid for. It was only because our driver was kind and honest that we realised this and were able to call Mr Shaidi to demand we were taken to where we paid for.
When we spoke with Mr Shaidi to resolve this, him and his colleague Simon refused to take blame for the fact that they falsely advertised the itinerary and didn't give us what we paid for. Mr Shaidi did compare the itinerary we booked, to what we actually received and agreed it was vastly different. However, he blamed Simon for this and Simon blamed him. Mr Shaidi was the one who instructed our driver of the itinerary to follow. Mr Shaidi assured us that he would ensure we each received $200 in compensation the next day. However, predictably this was also a lie and we received no money back.
Do not waste your time and money booking with this company. They are complete con-artists and will try to cut corners wherever they can. We are extremely angry and disappointed that we spent so much money and did not receive what we booked and hope that this review ensures nobody else is ripped off like we were.
US
Email Sandy | 50-65 years of age | Experience level: first safari
Beware, avoid this company
We booked a safari through another company in Kenya for a safari in Kenya and Tanzania. This company outsourced Tanzania to sandland tours. Sandland tours did not keep the itinerary agreed upon, they changed our lodges and tented camps to cheaper ones. The owner is Abraham and his side kick is Simon. They are both liars and cheats and will do anything forore money. DO not book with this company and make sure you ask your safari company if they are outsourcing any part of your safari!!!
NO
Email Linn | 35-50 years of age | Experience level: over 5 safaris
Worst safari agent ever!
This is the most unprofessional and worst agent we've dealt with ever!
We booked our safari through a company in Kenya but for the Tanzanian part we were outsourced to Sandland Tour, Arusha.
We and also an other girl in our group (who had booked with different agent in Kenya) had to all the time argue and pin point what was included in our intiniary. If we haven't had the out print to show them they would have over ruled us on everything and cut things off. Ex: in our intinary we were supposed to drive to Serengeti via Olduvai Gorge. We drove right passed it. We were even supposed to have our lunch there, whitch did not happen.
First day 2 individually travelling guys joined us, both of them with different intinary. Second day they were sent to a different group. They were supposed to leave 30 min before us but they were there still waiting when we left.
First night at camp my husband and I got a tent together as we were a couple but the girl and the two guys , who all traveleld indvidually and didn't know each other, were placed in the same tent. The girl of course argued and after hard discussion the girl got a tent for her self. But the guys still had to share.
As they also changed the order of the itiniary we were short cut on things.
Also they took us to Tarangire park, whitch we did not have in our itiniary. This led to that we had far less time in Serengeti than what our plan said and we payed for.
They also skipped breakfast one day. When they wanted to do so second day we told the guide and the chef that we won't have it. So they ahd to give us breakfast anyway. But of course resulting in less time game driving as they didn't start the day earlier like we requested to not to miss out on time of game drives. We saw other groups start earlier with breakfasts so they could get sunrise in the parks.
Our guide, George, was not competent and showed very little interest in making a good safari for us. He knew less about animals/trees/plants/birds than we did. Many questions he didn't even answer. We did not enjoy the atmosphere on the safari and didn't feel comfortable at all. In the end we were just happy to be finished with the safari in Tanzania and hoped we would arrive safetly back to Kenya as we felt we could not trust them at all.
When the safari was over and we were supposed to get transport back to Arusha as the other girl had one more day with safari. George, the guide just left both us and the girl with no words. Him and 2 others drove off, and we never saw them again. The girl was supposed to have an afternoon game drive but at 5pm she was still at the camp.
We sat there with a stranger who spoke barely english as our driver and with no information and we were waiting for almost 2 hours before we left for Arusha. 2 hours we could have spent more on game drive or been in Arusha for sight seeing.
The day we were supposed to get bak to Nairobi we were supposed to have breakfast at 7am as our transport was to leave at 7.30 from the hotel. We were in the restaurant at 6.55am, they didn't give us the food before 7.25 even the chef and 2 waitress's were there fromt he moment we came. We tried to tell them several times that we have to leave at 7.30 but to no help.
The day we arrived in Arusha from Nairobi the boss, Abraham wouldn't give us dinner as they said it was not included. After showing them the intiniary and discussing and making us wait 3 hours they said we could have dinner.
It was very unprofessional and very unfriendly customer service. If we knew what we knew to day we would have skipped Tanzania all together as it actually led to no pleasant part of our holiday than what it did good. Unfortunately waste of money. Make sure when you book safari that it's the same agent handling your safari all the journey.
NL
Email Ron | 35-50 years of age | Experience level: 2-5 safaris
Scammers!!!
I booked the '4 Days Ngorongoro and Serengeti Safari in Tanzania' at BookAllSafaris.com. The company is 'Back Of Africa Adventures' from Kenya. They outsourced is to Sandland Tour from Arusha, Tanzania.
Sandland Tour changed the totall program without telling me. Because of these changes, I had a lot less time in the parks. All the other people paid a lot less for this cheaper tour. I complained at 'Back Of Africa Adventures', but they told me they can not help me.
Day 1: Arusha - Tarangire (4 hours afternoon game drive) - Mto wa Mbu Campsite Sunbright
Instead of: Arusha - Ngorongoro Crater
Pick up from your hotel in Arusha.
Drive to Ngorongoro Crater (full day of tracking game with your guide).
Break for picnic lunch at the Ngoitoktok springs picnic site (a chance to see the Big Five).
Dinner and overnight will be at the campsite.
Day 2: Mto wa Mbu Campsite Sunbright - Serengeti (4 hours afternoon game drive)
Instead of: Ngorongoro Crater / Serengeti
Leave Ngorongoro after breakfast for Serengeti (arriving in time for lunch).
After lunch, proceed for afternoon game drive in this unique park to see the many animals.
Dinner and overnight will be at Serengeti Seronera campsite.
Day 3: Serengetie (7 hours morning game drive) - Ngorongoro campsite
Instead of: Serengeti
Morning and afternoon game drive in the Serengeti with a lunch and leisure break at the lodge or campsite in the mid afternoon.
Dinner and overnight will be at your campsite.
Day 4: Ngorongoro Crater (6 hours morning game drive) - Arusha
Instead of: Serengeti - Arusha
After breakfast, leave the campsite for game viewing on your way out of Serengeti.
Drive to Arusha via Mto wa Mbu village.
Tour ends in the afternoon to be dropped at the Kilimanjaro Airport Road (KIA).
I even had to pay for the airport transfer! While this was included...
US
Email John | 20-35 years of age | Experience level: first safari
We would book again so long as we can get China again as our guide.
We didn't book with Sandland. Our booking agent was Seth Vincent with Trip Advisor Africa Safari. When we arrived in Arusha and paid we were kind of surprised to see that our receipt of payment was issued by Sandland Tours and Safaris. Our confusion turned to panic when we looked up the reviews for Sandland. I immediately got ahold of Seth Vincent who reassured me for like 2 minutes that everything was going to be okay and that we could count on the reputation of his form Trip Advisor African Safari. He'd personally selected or guide and we could count on a good experience.
In short, he was correct. Our China was incredible. He had 9 years experience, was knowledgeable, funny, and very hospitable. I couldn't imagine a better guide. There was someone on our trip that was challenging at times and China was always extraordinarily patient with her beyond what I would have been. I always felt taken care of and we saw 4 of the big 5 in 4 days. (Plus we got three different lion hunts.)
That said, conditions remain fairly primitive and things come up. Showers were cold, we had a flat tire, the temperature dropped to 40 degrees, and roads were really rough. But we booked an adventure not a resort and we definitely got our adventure.
I also want to commend our cook Simon. My wife and I are vegetarian as were 3 other people on our trip. The food was delicious, plentiful, and nobody on our group got sick.
So our experience with Sandland was amazing. We'd book with them again, but only if China was part of the deal given that the reviews for this firm are hit or miss.
Email Thomas | 20-35 years of age | Experience level: 2-5 safaris
Avoid avoid avoid
This tour was equally upsetting and angering. Unfortunately I booked with another agent, and was pooled with other bookings, all from different agents. We should have been suspicious that ours was the only vehicle without any branding...it took 4 days to establish which tour company was actually running our trip.
From the outset, it was a shambles. We wasted the entire first morning waiting for various other bookings, essentially until the vehicle was full. I then also had my paid for itinerary changed immediately. To cap it off, the driver / guide was extremely rude, and offered no insight into either the schedule or the wildlife.
During my 5 day trip, the irritation continued. Our vehicle was clearly the slowest on the road, costing us hours of game driving every day. In addition, every time we reached camp, we were the last to leave, and last to eat. And even more, the game driving was not at all in line with the promised schedule. We spent a mere 3 hours in Ngorongoro crater...
Overall the entire trip was awful. It was hard to enjoy the wildlife beauty, as we were all so constantly harassed by the awful experience.
Please do not use this company, and help others to avoid such disappointment too.
ES
Email Daniel | 20-35 years of age | Experience level: 2-5 safaris
No information, no organization.
This agency is run by a person with a lack of education and will attempt to defraud you at any time. The guides / drivers are not professionals and they do not have the necessary education. The exception is in the team of cooks, who do a great job.
As a reference, I must say that we did another safari in Kenya and it was completely opposite, we were with great people and professional people.
You should avoid contracting with this agency, and if it is part of a Kenya-Tanzania combined, you should specify to the Kenyan agency that you do not hire Sandlans Safari for the part you will make in Tanzania.
CH
Email Tobias | 35-50 years of age | Experience level: 2-5 safaris
Worst Safari we ever had!
We can confirm all this reviews above! We booked our individual tour with "Go 2 Africa Luxury Safaris". They confirmed the itinerary and all accomodations. They did not tell us anything about a different company making the safari.
These were our experiences:
The tour:
Day 1:
- Due to the bad logistics (people for the tour where missing/coming from a different place, cars where not fueled!) of that company we started at around 11:00 in Arusha although we should have started at 8:00!!! That was our Safari- and holiday-time we missed!
- Accomodation at Jambo Lodge (due to easy logistics for the company) which was not part of our itinerary and of much lower standard than the ones we payed for!
- We asked for local food (as part of the contract). The dinner was planned to be separately from the others. As we said we would like to be together with the rest of the group, after some discussions we got our dinner first with the European food and the local food afterwards?!
Day 2:
- There was no breakfast for us, but prepared for the others. We received our breakfast after longer discussions. There was no coffee for everyone left.
- There was no toilet paper in the lodge. So we had to use our own one.
- We where told that we would get local dinner at Kati Kati tented Camp, but only got bad, cold food.
Day 3:
- We should get breakfast at 6:00 before being picked up at 6:30. Breakfast was ready after the group arrived at around 6:40. After telling the „guide“ about that problem we got some breakfast and the rest of the group had to wait. - Lost Safari-time again for the whole group.
- At around 11:00 we had brunch for the tented-group and lunch-box for us: There was no place at the table for us, no chairs, no plates. We had to sit outside on the ground in the sun with the lunch box! - That time we told the „guide“ that we do not except that kind of treatment, that we pay a luxury tour-price and want at least a part of our money back. He was supposed to call and inform his boss - we did not get any feedback or excuse.
- Due to the bad logistics of that company we had to wait unnecessary long time after lunch until we could leave. (our Safari-time again)
- At the border to Ngorongoro NP we had to wait around 2.5 hours although we were first told it should take around 1 hour. During that time we did not get any information. (again: our Safari-time!). We asked a different guide from that company and found out that they made a mess with the wrong permits in advance. The guides had to clear that problem. Abraham told us something completely different, so someone was clearly not telling the truth…
Day 4:
- We left the Ngorongoro NP very early (no lunch in the crater, …) and arrived early at the Jambo Lodge again (cheaper lodge, easier logistics for Abraham) and did not have any program in the afternoon, which was our holiday time we payed for!
- In the afternoon we were told that we get a local dinner at 19:00, but when we arrived for dinner the chef wanted to seat us with a completely unknown group and serve something completely different. We found out that SandLand Tours just booked the room at the lodge and not the meals that we were told we would get. After long discussions our „guide“ came and took us to a local restaurant for dinner. We said that he would bring us to his boss after the tour that we could discuss everything with him.
Day 5:
- We had the first breakfast without any trouble (except at Rhino Lodge) but still without coffee, although there was a shop just around the corner.
- Again we had to wait very long to leave.
- After a short trip to Lake Manyara NP we were brought to our hotel directly, but not to the office. When I shortly talked to Abraham at the phone he said he would let us pick up the next day at 8:30 to talk to him and to let us bring to the airport afterwards.
- We were pretty much enraged but talking to the owner of the hotel were we stayed (Sinzia Villas) got us down a bit. He invited us to an excellent local food dinner as he was ashamed for that kind of treatment we experienced (although it was not his fault anyway).
Day 6:
- After some WhatsApp-messages we were picked up at around 9:15.
- The conversation consisted just of excuses, lies (like it was not possible to stay at a camp at Lake Manyara due to mosquitos) and contradictions.
- He said he would give us 150,-$ p.p. and everything would be fine with that…, but he charged us another 30,-$ for the transfer to the airport. He wanted to send us the money to our hotel in Zanzibar and also offer us a free transfer to the airport on our last day.
Safety of the car:
- The wheels did not all have enough profile and seemed decayed.
- The brakes were not strong enough, so you always had to put stones under the wheels that the car did not roll away…
- The ignition did not work properly why you had to push-start the car or park on a hill…
- Many parts of the car were broken (e.g. cooler-box) or temporarily fixed (fold-up-roof)…
- One car of that company was broken why we had to wait while it had to be repaired in Serengeti NP.
- In general the cars do not look well-maintained.
The tourguide:
- Was rarely with the group and did solve arising problems.
- Did not look for the group to find together as a group.
- Did not inform about the tour or times. Only if you asked (when he was there).
- Did not inform when there were problems leading to longer waiting-times (e.g. at the border to Ngorongoro NP).
- Did not maintain the car (at least clean the windows), or refuel during off-times.
One week later:
- After several messages we had not received any money yet, but he arranged the transfer to the airport. We had to drive through Stonetown to meet a friend of Abraham who gave us 230,-$ - He charged the free transfer with overpriced 40,-$ (usually we would have payed 25,-$)!
Two weeks later:
- Now it's two weeks later. We have contacted and informed Go 2 Africa Luxury Safaris. They blame us that we have not informed them before or did not give them all information about this case (although we can prove that we have sent all information in the first mail!). After a meeting between Abraham and Milambo from Go 2 Africa Luxury Safaris we are just accused beeing deceitful, because we want our money (the missing 40$ + a compensation for the resentment and the time consuming mailing back).
CH
Email Christian | 20-35 years of age | Experience level: 2-5 safaris
Do not book this company
We have booked Kenya/Tansania holidays with Absolute Holidays Safaris - a Kenya company. For the Tansania part SandLand Tours was responsible - the partner company of Absolute Holidays Safaris. Here a list of all issue we had with this company or to be more precise with Abraham, the head of this company:
1. We paid 2 day safari in the Ngorongoro creater. Abraham told us only one day is paid and we have to pay again 300$ if we want to go a second time. After we were back in Kenya, Absolute Holiday Safari confirmed that we have paid for two days and gave us back the 300$. Abraham lied as he told us he has checked with Absolute Holidays Safari and the second day was not paid.
2. we asked for a birthday cake as one of the group had his birthday. he wanted to have 40$ dollars for a small cake. we did not paid anything at the end as this was clearly a scam.
3. we paid for a nice lodge to have one day rest, on the day heading to the lodge we were informed that we will stay in another lodge, which was cheaper than the one we have chosen and paid for.
4. Camp sites were changed in last minute to save money as well.
5. the car we had in Tansania was not in service for years.
6. the tents were leaking
7. we had upgrade to bed and beddings, but just got tents and matrasses
I really recommend to not do any holidays with them. if you have booked via Kenya company, do not accepted any deviations from the plan in Tansania you have arranged with the Kenya company. Abraham (SandLand Tours) will try to save money whereever possible and even assert that not everything was paid in advance and the client has to pay again.
CN
Email jollic | 20-35 years of age | Experience level: 2-5 safaris
was changed destination of manyara to tarangire
We are chinese tour company，our first group client call Huafeng CAI was booked their joining tour package on feb 2nd， we have clearly signed an agreement of 4 day joining tour for manyara lake to serengeti to ngorongoro, during my client safaris ,we was told they was going to change manyara lake to tarangire, our client very disappointed，when I ask them，we was told they have been manyara， actually not ，I try to connect with them directly , was told my client agree to change, that is impossible , they tell a lie.
the second group of called Yan jie , we has paid arusha crown hotel, but sandland tours change to arusha inn without any reasonable revert, they charged different rate, there almost 80 usd different for full board, we call them for assistant, they said if we paid usd100 again then change back to arusha crown, my god, so badlly and cunning tourist operater, they always tell a lie and easy change client booking even we have signed agreement and paid them. so terrible cooperation. we hope safaribooking manager can give us assistance.